Overpromise

Go ahead, do it. Everybody else is underpromising.

Overpromise, and still overdeliver. Delight your customers.

I don’t want you to create “close enough” customer experience, or even exactly-as-expected experience.

Focus, research, design, and create Maximum Customer Experience. It’s what firms experiencing maximum growth have in common.

Overpromise, and overdeliver. If you really orient your mindset to it, starting today, it will change the way you do business.

Grow and be well,

Kelly Erickson