Welcome!

Welcome to members of FoHBoH* who are visiting after reading “Pain Points,” a featured blog article on FoHBoH’s home page. If you enjoyed the article, get email or RSS updates to this blog for free by using the subscription area at left.

*For everybody else: FoHBoH stands for “Front of House/ Back of House,” insider-lingo for the two types of restaurant staff positions. The site is the up-and-coming “Voice of the Global Restaurant Industry.”

If this is your first time to the Maximum Customer Experience Blog, let me give you a quick introduction.

My name is Kelly Erickson. I’m the owner and Creative Director of VisionPoints, The Experience Designers. I write this blog to help your business grow, through tips, strategies, and stories about real-world Experience Design. Whether you are an owner, manager, or other interested party (“stakeholder”), this will help you put Experience Design to work, today.

A few articles to get you started:

The Experience Design 101 series

See your world from an outsider’s Perspective: Dad and the Pickles at Einstein’s

Ready to put a little vroom in your Customer Experience for the New Year? Ten-Point Tune-Up for Interiors

Quick tips to act on right now? 25 Details That Count (More Than You Think)

Whether you’re part of a start-up, a small business, or an established company looking for new direction, I hope you’ll be part of many exciting conversations both here and on FoHBoH. Takeaway a doggie bag full of great ideas for growing your business, and grab your usual table a few times a week. I’d be glad to have you as a regular.

Dessert? Check out my About Page or visit VisionPoints, The Experience Designers to learn more.

And thanks, FoHBoH!

Grow and be well,

Kelly Erickson