Comments on: Experience Design 101: Part the Last http://maximumcustomerexperience.com/2008/02/04/experience-design-101-part-the-last/ Go Where Your VisionPoints Thu, 06 Oct 2011 13:16:45 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Kelly Erickson http://maximumcustomerexperience.com/2008/02/04/experience-design-101-part-the-last/comment-page-1/#comment-20813 Kelly Erickson Mon, 16 Mar 2009 19:20:16 +0000 http://maximumcustomerexperience.com/2008/02/04/experience-design-101-part-the-last/#comment-20813 Chas, Welcome to Maximum Customer Experience! Glad you enjoyed the series. I look forward to having you along for the ride. Thanks so much for your kind words. Regards, Kelly Chas,

Welcome to Maximum Customer Experience! Glad you enjoyed the series. I look forward to having you along for the ride.

Thanks so much for your kind words.

Regards,

Kelly

]]> By: Chas http://maximumcustomerexperience.com/2008/02/04/experience-design-101-part-the-last/comment-page-1/#comment-20812 Chas Mon, 16 Mar 2009 19:08:35 +0000 http://maximumcustomerexperience.com/2008/02/04/experience-design-101-part-the-last/#comment-20812 Kelly...very informative and motivational series. Thanks, your insights have been keenly taken account as I continue to develop my own business and website concurrently. Not yet launched, but available online, I am certain the benefits of your wisdom will be so reflected in this process. As an architect, I was particularly observant in your discussions on 'experience design revealed"...so true!! Consider me a new subscriber.....Chas Kelly…very informative and motivational series. Thanks, your insights have been keenly taken account as I continue to develop my own business and website concurrently. Not yet launched, but available online, I am certain the benefits of your wisdom will be so reflected in this process. As an architect, I was particularly observant in your discussions on ‘experience design revealed”…so true!! Consider me a new subscriber…..Chas

]]> By: Kelly http://maximumcustomerexperience.com/2008/02/04/experience-design-101-part-the-last/comment-page-1/#comment-26 Kelly Sun, 10 Feb 2008 18:29:43 +0000 http://maximumcustomerexperience.com/2008/02/04/experience-design-101-part-the-last/#comment-26 Ooh, I dunno. I've read the article but I'm still rather a Tipping Point fan. You are so right, personal referrals will never lose their power. Many people are willing to redefine "personal" right now, to accommodate "Web 2.0." Will this last, or is a backlash against all this impersonal personal-ness on its way? Hmm... While real humans who go to bat for you in person can't be beat, we can't always stand on a streetcorner and wait until someone tells us to go read The Tipping Point, or <a href="http://www.ted.com/index.php/talks/view/id/20" rel="nofollow">watch Malcolm Gladwell on TED for a real charge</a>, or check out Fast Company trying to knock him out of his seat. So we can pull information and referrals to us now, and that is great. The Internet is WoM on steroids, and just like I'm not so sure about Roger Clemens anymore, I'd rather get my word-of-mouth from... a mouth. I say this on my blog, and I hope you will bookmark it or otherwise spread the word about this post. : ) Regards, Kelly Ooh, I dunno. I’ve read the article but I’m still rather a Tipping Point fan.

You are so right, personal referrals will never lose their power. Many people are willing to redefine “personal” right now, to accommodate “Web 2.0.” Will this last, or is a backlash against all this impersonal personal-ness on its way? Hmm…

While real humans who go to bat for you in person can’t be beat, we can’t always stand on a streetcorner and wait until someone tells us to go read The Tipping Point, or watch Malcolm Gladwell on TED for a real charge, or check out Fast Company trying to knock him out of his seat. So we can pull information and referrals to us now, and that is great.

The Internet is WoM on steroids, and just like I’m not so sure about Roger Clemens anymore, I’d rather get my word-of-mouth from… a mouth.

I say this on my blog, and I hope you will bookmark it or otherwise spread the word about this post. : )

Regards,

Kelly

]]> By: David Sherwin http://maximumcustomerexperience.com/2008/02/04/experience-design-101-part-the-last/comment-page-1/#comment-25 David Sherwin Sun, 10 Feb 2008 15:39:31 +0000 http://maximumcustomerexperience.com/2008/02/04/experience-design-101-part-the-last/#comment-25 See this article. http://www.fastcompany.com/magazine/122/is-the-tipping-point-toast.html Statistical research is disproving the Tipping Point hypothesis put out by Malcolm Gladwell. However, the right ideas spread very swiftly through your networks in person and online. The best ideas that align with the most powerful social trends (articulated or not articulated) win. And the networks that you describe in your post are the most important -- the ones that are personally referred, with direct advice. But I'll still be checking those hotels out on TripAdvisor or reading those reviews on Amazon.com just to make sure... See this article.

http://www.fastcompany.com/magazine/122/is-the-tipping-point-toast.html

Statistical research is disproving the Tipping Point hypothesis put out by Malcolm Gladwell. However, the right ideas spread very swiftly through your networks in person and online. The best ideas that align with the most powerful social trends (articulated or not articulated) win. And the networks that you describe in your post are the most important — the ones that are personally referred, with direct advice. But I’ll still be checking those hotels out on TripAdvisor or reading those reviews on Amazon.com just to make sure…

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