Comments on: 7 Secrets of McDonald’s Customer Experience http://maximumcustomerexperience.com/2008/02/12/7-secrets-of-mcdonalds-customer-experience/ Go Where Your VisionPoints Thu, 06 Oct 2011 13:16:45 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Kelly Erickson http://maximumcustomerexperience.com/2008/02/12/7-secrets-of-mcdonalds-customer-experience/comment-page-1/#comment-30 Kelly Erickson Thu, 15 May 2008 18:38:06 +0000 http://maximumcustomerexperience.com/2008/02/12/7-secrets-of-mcdonalds-customer-experience/#comment-30 Sonia, That's it. You need to be explicit. These days, worse yet, not so many kids are like I was, coming in with most of the knowledge and just needing it laid out in front of them. These days, common sense or not, you'd better spell it ALL out, because your staff is not going to fill in the blanks for you. Regards, Kelly Sonia,

That’s it. You need to be explicit. These days, worse yet, not so many kids are like I was, coming in with most of the knowledge and just needing it laid out in front of them.

These days, common sense or not, you’d better spell it ALL out, because your staff is not going to fill in the blanks for you.

Regards,

Kelly

]]> By: Sonia Simone http://maximumcustomerexperience.com/2008/02/12/7-secrets-of-mcdonalds-customer-experience/comment-page-1/#comment-29 Sonia Simone Thu, 15 May 2008 18:26:58 +0000 http://maximumcustomerexperience.com/2008/02/12/7-secrets-of-mcdonalds-customer-experience/#comment-29 These are such great points! I really like #4--I don't think this is very well understood. I also like "McDonald's said them out loud." It's so easy to think that this stuff is common sense and employees will automatically get it. Being explicit helps a lot. These are such great points! I really like #4–I don’t think this is very well understood.

I also like “McDonald’s said them out loud.” It’s so easy to think that this stuff is common sense and employees will automatically get it. Being explicit helps a lot.

]]>