Comments on: Scent II: Do You Know What the Nose Knows? http://maximumcustomerexperience.com/2008/02/29/scent-ii-do-you-know-what-the-nose-knows/ Go Where Your VisionPoints Thu, 06 Oct 2011 13:16:45 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Kelly Erickson http://maximumcustomerexperience.com/2008/02/29/scent-ii-do-you-know-what-the-nose-knows/comment-page-1/#comment-54 Kelly Erickson Fri, 16 May 2008 22:43:37 +0000 http://maximumcustomerexperience.com/2008/02/29/scent-ii-do-you-know-what-the-nose-knows/#comment-54 Ellen, It's the homey ones that get the repeat business, for sure. I was in one today that had the faintest aroma of fresh mint, almost like they had a plant somewhere... I couldn't pinpoint the source, and I just couldn't leave. I wanted a chair so I could sink in and stay there. I won't be at all surprised if you find the reference first. Good luck! Regards, Kelly Ellen,

It’s the homey ones that get the repeat business, for sure. I was in one today that had the faintest aroma of fresh mint, almost like they had a plant somewhere… I couldn’t pinpoint the source, and I just couldn’t leave. I wanted a chair so I could sink in and stay there.

I won’t be at all surprised if you find the reference first. Good luck!

Regards,

Kelly

]]> By: Ellen Wilson http://maximumcustomerexperience.com/2008/02/29/scent-ii-do-you-know-what-the-nose-knows/comment-page-1/#comment-53 Ellen Wilson Fri, 16 May 2008 22:26:44 +0000 http://maximumcustomerexperience.com/2008/02/29/scent-ii-do-you-know-what-the-nose-knows/#comment-53 Smell the yellow! Ha! Still looking for my prize. I like this post. I have smelled businesses that were homey and familiar and made me want to stay, and then I have smelled businesses that had some weird smells that made me uncomfortable. Smell the yellow! Ha! Still looking for my prize. I like this post. I have smelled businesses that were homey and familiar and made me want to stay, and then I have smelled businesses that had some weird smells that made me uncomfortable.

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2008/02/29/scent-ii-do-you-know-what-the-nose-knows/comment-page-1/#comment-52 Kelly Erickson Tue, 11 Mar 2008 19:21:09 +0000 http://maximumcustomerexperience.com/2008/02/29/scent-ii-do-you-know-what-the-nose-knows/#comment-52 Cindy, It is awful when the folks who are in the place every day can't recognize what all of you who shared the building knew—and not at all uncommon. Familiar smells, like familiar sights, are ignored by the brain to make room for more critical information. Worse yet, a "friendly" heads-up by one of you might have been taken the wrong way by the restaurateurs, because constructive criticism can be so hard to hear until you are ready for it. So they lost your potential business, and continue to lose others', without taking a relatively simple step toward change. Too bad! Thanks for the comment! Stop back often. It always smells like we're brainstorming around here. Regards, Kelly Cindy,

It is awful when the folks who are in the place every day can’t recognize what all of you who shared the building knew—and not at all uncommon. Familiar smells, like familiar sights, are ignored by the brain to make room for more critical information.

Worse yet, a “friendly” heads-up by one of you might have been taken the wrong way by the restaurateurs, because constructive criticism can be so hard to hear until you are ready for it. So they lost your potential business, and continue to lose others’, without taking a relatively simple step toward change. Too bad!

Thanks for the comment! Stop back often. It always smells like we’re brainstorming around here.

Regards,

Kelly

]]> By: Cindy Dashnaw http://maximumcustomerexperience.com/2008/02/29/scent-ii-do-you-know-what-the-nose-knows/comment-page-1/#comment-51 Cindy Dashnaw Tue, 11 Mar 2008 18:47:00 +0000 http://maximumcustomerexperience.com/2008/02/29/scent-ii-do-you-know-what-the-nose-knows/#comment-51 I worked in a historic building that used to be an old LS Ayres store. The first floor now holds a very upscale seafood restaurant. Sadly, the rest of us share the freight elevator with this restaurant, and as I type this post, the smell of old discarded fish comes back to me ... and reminds me why I still can't eat there. At times, you can smell it in the highly polished lobby of the building. The food is good there, but because of that smell, most of my former co-workers avoid the place! I worked in a historic building that used to be an old LS Ayres store. The first floor now holds a very upscale seafood restaurant. Sadly, the rest of us share the freight elevator with this restaurant, and as I type this post, the smell of old discarded fish comes back to me … and reminds me why I still can’t eat there. At times, you can smell it in the highly polished lobby of the building. The food is good there, but because of that smell, most of my former co-workers avoid the place!

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