Dying to Know What the PODB Is?
Loyal readers, please click on over to Capable Blog, “the semi-unofficial side project, hobby, labour of love etc etc of Capable People founder Shaun Sayers,” devoted to musings on Quality Improvement, dissecting said procedures, and discussing results.
When Shaun emailed that he saw Experience Design as one of “the new battlegrounds for business,” I thought, “this guy really knows how to flatter an author grasp one of the fundamentals of the New Economy,” so of course I was glad to oblige with a guest post. TQM and I are old friends. If you think ISO is something from a personal ad, Shaun can help you out with that, real gently. Plus his dogs are beautiful.
It was neat going through Shaun’s work to see the refinements that have taken place in QC since the long ago when I was a Deming devotee, and writing about going beyond Quality Control to create value in the Customer Experience.
I might have rattled the cage a little bit. Let me know what you think!
; )
Thanks, Shaun.
Grow and be well,
Kelly Erickson
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16 March 2008, 4:08 am
Thanks for the great post, Kelly. On my blog I try to get people thinking a bit more holistically about good business practice. A lot of people still don’t realise that even with a functional, conforming product, customer satisfaction might still be some way off
16 March 2008, 4:15 am
Experience Design: The New Battleground for Revenue Growth
In this special guest article, Kelly Erickson from VisionPoints, explains the concept and principles behind this new 21st Century battleground
17 March 2008, 10:54 pm
Shaun,
I like your relaxed tone and the way you’re able to break the fine points of Quality Improvement down into manageable chunks at Capable Blog. I think readers at any level can get something out of your posts, and the way you relate QC issues to real-world results is great. Thanks again for having me in to tea!
Regards,
Kelly