Comments on: Was That You Throwing Your Money Out the Window Today? http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/ Go Where Your VisionPoints Thu, 06 Oct 2011 13:16:45 +0000 hourly 1 http://wordpress.org/?v=3.1 By: She’s Tired of Waiting (for Great Billboards Like This One) | Maximum Customer Experience Blog http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/comment-page-1/#comment-47779 She’s Tired of Waiting (for Great Billboards Like This One) | Maximum Customer Experience Blog Tue, 08 Sep 2009 09:16:36 +0000 http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/#comment-47779 [...] Billboard. Ever. Follows all the rules, and yeah, made you look—that’s not her middle finger, [...] [...] Billboard. Ever. Follows all the rules, and yeah, made you look—that’s not her middle finger, [...]

]]> By: 10 Things I Hate About (Your) Experience Design | Maximum Customer Experience Blog http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/comment-page-1/#comment-22191 10 Things I Hate About (Your) Experience Design | Maximum Customer Experience Blog Fri, 27 Mar 2009 09:24:07 +0000 http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/#comment-22191 [...] spend $60,000 on a new company truck, but not spend somewhere around a thousand researching your Customer Experience strategy, or making [...] [...] spend $60,000 on a new company truck, but not spend somewhere around a thousand researching your Customer Experience strategy, or making [...]

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/comment-page-1/#comment-78 Kelly Erickson Fri, 21 Mar 2008 19:50:31 +0000 http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/#comment-78 Charlie, Glad to have you pop in to the MCE Blog. Make yourself comfortable! The Trusted Advisor has a place of honor on my crowded shelves, and I'm a loyal fan of the blog, too. I was thinking about commenting before I read your own post script, but after I read that Comcast called and faux-cared at 9am, I had to say just a small something. They really redefine awful Customer Experience. Only a voice as "loud" as yours could get their attention. I've wondered today why I never posted about them. I think it's because it's such a given that it doesn't seem worth the ink. For that search I suggested in the comments: On Yahoo!, you'll get over 160,000 hits <em>even if you put it in quotes.</em> Trust's been a hot topic at a number of blogs I visit lately. Loyal readers, do run over to the <a href="http://trustedadvisor.com/blog/" rel="nofollow">Trusted Advisor.</a> This is the real deal. Well worth having in your inbox or RSS feed! Regards, Kelly Charlie,

Glad to have you pop in to the MCE Blog. Make yourself comfortable! The Trusted Advisor has a place of honor on my crowded shelves, and I’m a loyal fan of the blog, too. I was thinking about commenting before I read your own post script, but after I read that Comcast called and faux-cared at 9am, I had to say just a small something. They really redefine awful Customer Experience. Only a voice as “loud” as yours could get their attention.

I’ve wondered today why I never posted about them. I think it’s because it’s such a given that it doesn’t seem worth the ink. For that search I suggested in the comments: On Yahoo!, you’ll get over 160,000 hits even if you put it in quotes.

Trust’s been a hot topic at a number of blogs I visit lately. Loyal readers, do run over to the Trusted Advisor. This is the real deal. Well worth having in your inbox or RSS feed!

Regards,

Kelly

]]> By: Charlie Green http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/comment-page-1/#comment-77 Charlie Green Fri, 21 Mar 2008 19:23:11 +0000 http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/#comment-77 Kelly, I couldn't figure out how to email you so I hope you don't mind this mode of thanking you for the excellent comment you made to my own blog posting today on <a href="http://trustedadvisor.com/blog/334/Customer-Service-Showdown--The-Cable-Company-vs-the-DMV" rel="nofollow">customer service at the DMV and Comcast.</a> I'll let you add links if you want, but I thought your comments were useful and right on. Thanks for logging in. And I love your postings too! Kelly,
I couldn’t figure out how to email you so I hope you don’t mind this mode of thanking you for the excellent comment you made to my own blog posting today on customer service at the DMV and Comcast. I’ll let you add links if you want, but I thought your comments were useful and right on. Thanks for logging in.
And I love your postings too!

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/comment-page-1/#comment-76 Kelly Erickson Thu, 20 Mar 2008 17:20:16 +0000 http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/#comment-76 Amy, How perfectly hideous. I have that effect on some small business owners. They run right out and do the opposite of what I advise. Eeek! : ) Regards, Kelly Amy,

How perfectly hideous.

I have that effect on some small business owners. They run right out and do the opposite of what I advise. Eeek!

: )

Regards,

Kelly

]]> By: Amy http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/comment-page-1/#comment-75 Amy Thu, 20 Mar 2008 16:44:44 +0000 http://maximumcustomerexperience.com/2008/03/19/was-that-you-throwing-your-money-out-the-window-today/#comment-75 This is great. Partially because on the train ride home from the city last night, out the window I saw a lit-up truck. Not lights like you'd find on a store sign - sparkling, flashing lights, like you'd put on a Christmas tree. I watched, stunned that anyone on the highway behind the guy could see the road. Maybe they couldn't. Despite the lights, I have no idea what the truck was for. Dark truck, dark letters. And it was night. But those lights -- wow! This is great. Partially because on the train ride home from the city last night, out the window I saw a lit-up truck. Not lights like you’d find on a store sign – sparkling, flashing lights, like you’d put on a Christmas tree. I watched, stunned that anyone on the highway behind the guy could see the road. Maybe they couldn’t. Despite the lights, I have no idea what the truck was for. Dark truck, dark letters. And it was night. But those lights — wow!

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