Hot Trends in Customer Experience
Colors, Themes, and Bandwagons to Jump On and Get Inspired By
Having railed recently against the don’ts of dated design concepts, I couldn’t leave you all hanging. Herewith, the ideas that are shaping business right now. With a pencil and your Moleskine, take this list and brainstorm: How does Project Runway relate to what you do? Can the unbelievable viral phenomenon of Free Rice or Webkinz take your business to the next level? What are hot librarians doing to revitalize a staid non-profit model—is it a Meatball Sundae or a real reinvention?
How can you make these trends timeless, and make them your own?
In no particular order:
Customer Engagement (hint: work on the human aspects of Customer Experience first!)
Project Runway (you get it or you don’t)
peacock (this just in: very slick use of peacock at the redesigned Chris Brogan)
table tennis (Olympic trials in Philadelphia)
Webkinz (much to my chagrin)
sharing your PowerPoints with the world
Moleskine notebooks (Paul at Idea Sandbox has them systematized)
and finally, for everything I missed, The Essentialist
Let’s hear from you: What fresh breezes are helping you build your business right now?
Grow and be well,