Delaware Valley Exclusive!

What have I added to my busy schedule? I’ve been having a great time, wearing out the shoe leather, interviewing local Delaware/ Pennsylvania business owners for the first article in the Maximum Customer Experience Blog’s 2008 Interview Series. (Sorry, national/ international readers. You will love the results, but getting in on this is strictly for those I can talk to in person.)

I hope this little pre-announcement whets your appetite to discover what small business owners like you are really thinking, right now—and if you’re wondering, the word “recession” hasn’t come up once!

AprilBrand Propheteers:

10 Ways to Get the People You Already Know to Rave About Your Firm

Part One – Golden Opportunities and “I’ll Have What She’s Having”

Part Two Is Tricky

Part Three – Grand Concepts, Practical Advice, and the One Great WoM Story


Coming soon:

If I Knew Then What I Know Now:

Hindsight Series


Interactive Experience 101:

Your Secret Weapon



Twenty Companies That Rock the Customer Experience Right Here, Right Now


How to Have a Breakout Year:

Small Businesses Talk Strategy for Big Growth


Check out these articles and more at the Maximum Customer Experience Blog.

Read, subscribe (it’s free!), and be a part of the Maximum Customer Experience Blog in 2008.

Have a suggestion for the MCE Blog? Write to me: I’d love to hear from you!

Grow and be well,

Kelly Erickson