Rudeness Destroys Productivity, Creativity

“It’s not me,” you’re saying right now. “I’ve got a couple of managers who ‘go there’ once in a while, but all in the name of motivating people. As the owner, I’m firm, but sweetness and light.”

Those managers are affecting your staff deeply, and that carries over to your Customer Experience.

I can’t say it any better than an article I happened across this week at the Harvard Business Review. Click now, because Rudeness and Its Noxious Effects is well worth the three-minute read.

If your managers choose rudeness as a motivational technique, it will harm your profits, down the line. Don’t allow it.

Ever watched a manager “dress down” an employee right in front of you? Were you able to keep shopping?

Grow and be well,

Kelly Erickson