What Does This Company Sell?

Naming is a topic that deserves a lot of attention. We’re really going to get into it here in the not-too-distant future.
I’m not going to give it what it deserves today.
In fact, you may notice that I’m kinda stringing it out right now.
You know what this company sells, right? At first the truck was almost a quarter-mile in front of me, and I knew what they sell.
My kid knew what they sell.
We got closer, and the brains no longer saw the truck, having determined that its meaning was understood. We moved on to discuss the cherry blossoms lining the streets, the new signage on a favorite store, and what kind of clamp we’d buy when we got to the hardware store.
We’re working on a miniature fireplace, and the itty bitty mouldings for the mantel required a specialty clamp to hold their mitres while the wood glue dried.
It’s the final fireplace for the house. Covered in itty bitty stone. The mantel’s being stained a beautiful chestnut. Really gorgeous. I wondered aloud whether we’d have enough time to get the wiring done to light it up tonight.
There was a lot of traffic when we went out. Right at rush hour. Not the time to realize you have to go anywhere, not if you live in a megalopolis.
I don’t think “megalopolis” gets enough use in the blogosphere. “Blogosphere,” on the other hand, gets far too much use.
The faster you need to get back to a project, the slower the forty cars and trucks in front of you, right?
We must have hit every single red light in Delaware. This, traffic engineers will tell you, was to pace us. Boy, was I paced. Ugh.
We talked about whether we should have a nice chili-rice bake for dinner, and settled on leftovers instead. I sang a bit of “Gold Dust Woman,” which was playing when we left home, and got stuck in my head. I think there was some complaining, which I ignored. “Did she make you cry/ Make you break down/ Shatter your illusions of love?”
I just finished creating a new playlist for car and home, inspired by Jonathan Fields’ state-altering playlist at Awake at the Wheel. Mine’s quite a bit different. I’ve noticed it’s not all G-rated, and I wonder if my kid will be forever damaged by Mama howling along to “Running With the Devil” and “You May Be Right.” They may not alter her state in exactly the same way as they alter mine. Hmm.
Finally, we pulled into the parking lot, right behind the same truck.
Which is when I finally read the rest, as I was spacing out.
I think I’ve spaced this out enough that you had to scroll, which was my intention.

TIP: Do not give your business a name that is misleading. What a waste of the single most important ad you’ll ever write!
Have you seen one that misled you like this? How does yours tell me what you sell, or interest me in knowing more about your company?
Grow and be well,
Kelly Erickson













26 April 2008, 12:53 pm
What a great example Kelly! I laughed out loud when I got to the second image. (Your spacing was exactly right to make your point.) I wonder, why “ICE”? Were they just too unimaginative to repaint an old ice truck or did they think it was funny? Joke’s on them.
26 April 2008, 2:11 pm
Nicole,
My guess is that for whatever reason they thought this was a fine name. The name is in green, which says to me that they didn’t just repurpose an old truck (besides, what you can’t see on the side involves a tree and a lawn mower and a lot of other messaging, in addition to their name, so someone appears to have thought it out. Sort of.)
Did they think it was funny? I don’t know. No sense of humor shown anywhere on the truck.
Glad I gotcha with the spacing.
Regards,
Kelly
26 April 2008, 2:13 pm
What I meant by the “green” comment was that an ice truck typically has the word in blue, or white. I didn’t make that clear.
26 April 2008, 3:33 pm
I understood your green logic.
26 April 2008, 6:45 pm
Kelly,
I’m laughing at this for a different reason. Where I live, it seems every business runs out and buys a custom sign. Then, 10 years later, the sign has fallen apart but they don’t fix it.
So, “Valley Funeral Home” becomes ” alley Fun ral ome”
-Brett
26 April 2008, 7:05 pm
Brett,
That falls under the category of minimum Customer Experience Subcategory: if you ain’t a local, who cares if you know us!
Sad to see, and really closes off opportunities, but your example made me LOL!
Until later,
Kelly
26 April 2008, 8:56 pm
Guess they didn’t go to a good graphic designer to get that done for their trailer. Why would they call it ICE anyway?
26 April 2008, 10:24 pm
Kelly,
It seems to be epidemic up here, where I live. At the risk of giving away too much about work, I can’t resist.
Part of the mission statement is “World Class”.
In the building where I work, there are signs on the firebreak doors between the various wings reading, “Raccoons in Building. Please close doors at night.”
Yep. “World Class”. And when I die, if I stay here, my corpse will be on display at ” alley Fun ral ome”, or perhaps ” all Fun me”.
-Brett
27 April 2008, 1:32 am
Jacob,
It is a great mystery. I just wish I’d been in the meeting where a couple of friends decided to start this company. What were the names they rejected like?
I’ll take your process any day. Heck, I think your original business name could work pretty well.
They’d have to make the letters smaller, though. (Loved that article today.)
Brett,
May you live long enough to be displayed at “all Fun me,” but not long enough to have your stay at “all F me.”
A new Irish blessing. Wonder how you say that in Gaelic?
^^
. .
^
o
Until ater,
Kelly
27 April 2008, 1:35 am
Ha!
I dropped an “l” just for you, Brett. Oops!
BTW, Raccoons IN building?
Why don’t they let them out?
Another example of the fine graphics your sign department is capable of. Dilbert could take lessons from your stories.
Later,
Kelly
27 April 2008, 4:52 am
Kelly,
I tried an English – Gaelic translator online. All it did was point at me, and laugh hysterically… so I think I know the answer to “all F me”
Actually, there was a plan to let the raccoons out. Unfortunately, the procedure to do so is stuck in review and comment as one of the reviewers doesn’t like the author… Dilbert indeed!
(scary thing is, there might actually *be* a procedure to let the raccoons out)
-Brett
^^
. .
^
o
27 April 2008, 7:40 am
Brett,
It sounds like a Tip of the Week in the making: How to Avoid Procedural Hell!
Of course the answer is pretty simple: Stop the absurdity. Just stop. Somebody way, way at the top needs to have an aha! moment, and if I had a tip on how to create aha! moments in execs, VisionPoints would never have a dull moment again.
This blog is my best attempt at creating aha! moments, but it’s not really aimed at thick-headed execs of procedure-addicted facilities such as yours (hehe). It’s aimed at the little guy, who couldn’t stand all his employees on top of each other and get as many layers of inefficiency as you’ve got, and at fabulous observers of the condition of business, which you are, which we all can be.
Translating “all F me”—Ha! Yes, and try translating some of those lovely words James uses when he goes all angry-French-dude. Babelfish calls my mother when I type those things in, and I’m 39 years old! I did find the way around that, as there are a couple of sites that explain Quebeçois curses in way more detail than I had in mind… ah, the Internet. So educational.
Later,
Kelly
27 April 2008, 8:44 am
Kelly,
Funny you say that. One of my business ideas that I will be exploring is to consult in my current industry as a productivity and efficiency expert.
Perhaps not totally focused on nuclear engineering, but engineering in general. People need to realize, for instance, that sometimes “good enough” is all that is needed. 80-20 rule. We don’t need an experimental approval form to change a light bulb.
I believe I will make a lot of money in this area.
There’s actually a bit of a tie-in there with my 6 weeks name, to be honest.
(i.e. 6 weeks to a more productive workflow)
-Brett
27 April 2008, 10:31 am
Brett,
I loved Friar’s comment elsewhere about the 9-page doc stating “smoke outside in designated areas.” If there were a way in to the top, your clear eye and focused practicality could do wonders… and of course yours is not the only document-addled engineering firm in need, either. Not by a long-shot!
You might take a look into “Organizational Development” (O.D.) [Wikipedia, and there's always good stuff in the Harvard Business Review if your local library has it] if you haven’t already. It’s a fascinating field, and often gets into this kind of thing. Some O.D. consultants make very fine money!
I preach a lot of back to basics here. Things that seem simple on their face, but that top people have completely lost sight of. Sometimes, good enough IS all that is needed. Excellence applied in just the right places is a major factor in bottom-line results. Dragging your employees down WILL drag down your growth.
6 Weeks is all it takes for a change initiative to be created. Intense internal support for the long haul is what it takes to succeed, and that is the hardest part. Just like the changes you are working on personally, and discussing at 6 Weeks.
Regards,
Kelly
P.S. 6 Weeks is a great name, with a hint of what it may be about, a positive association (appeals to our modern desire for fast results… compare to 20 weeks—ugh that’s so far away!); a nice roll-off-the-tongue sound, a tease to make me want to know more, and a tie-in to a deeper story that I can find out about if I wish but don’t need to know to “get it.” No naming disaster there.
(There’s the outline for my naming series!)
27 April 2008, 10:43 am
Kelly,
Yes, he does have a way with words, doesn’t he? He’s a good guy and makes me laugh all the time. If no one is willing to say something, he always is
Thank you for that link – I’ve never looked into this from this angle, perhaps this is what I’m thinking of with my consulting idea. I’ll explore it further.
And that’s exactly it, what you said – when you’re up at the top, it is hard to see clearly what needs to be done, what with mission statements and so forth. I think a lot of companies forget why they were created in the first place, and what made them shine.
Wow, thank you for saying that about the name, and the concept. Because I believe it. You can, in 6 weeks, get yourself aligned and headed to just about anything you choose. Then it just takes dedication and focus to stay the course.
-Brett
PS – I ordered my MacBook Pro last night. I expect my effectiveness and efficiency to jump when I have it, and it is part and parcel to a couple of my business ideas, including this one. I’m back to a Mac again…
27 April 2008, 11:21 am
Brett,
Welcome back to the MacFold. We Apple groupies always kill the fatted calf for prodigal PC-users who come home. I can smell the veal steaks now…
O.D. is cool stuff. Once I was pretty deeply into it; now I let HBR get geeky on me and I just try to keep it in mind as one bit of the Experience Design puzzle.
Later,
Kelly
27 April 2008, 1:17 pm
Love the tune “Gold Dust Woman” Maybe you can do an audio for us.
Ice and Landscaping. Is this like, James Taylor’s “Fire and Ice?” Are they trying to mix metaphors here? How can you run around and do landscaping and carry ice? I don’t get it.
27 April 2008, 2:05 pm
Ellen,
I like my voice, but I’m hearing it from a different angle. I couldn’t be responsible for harming anyone else’s delicate sensibilities.
Maybe they thought they’d be the “cool” landscapers? I’m pretty sure they don’t carry any ice, but the real reason for the name has me totally stumped.
Until later,
Kelly
27 April 2008, 4:30 pm
Kelly,
It will be great. My last experience with a Mac on a regular basis was a Titanium Powerbook, for an old job. It worked perfectly for over a year. Probably 3 or 4 reboots, for core system updates. No crashes. My first day of work where I am now, they gave me an old Windows NT box. It bluescreened 6 times the first day…
Mmm, I love steak. I’ll bring the red wine.
-Brett
28 April 2008, 1:36 pm
Oh no!! LOL
That is too funny!!
I finally get back to blog-stalking, and I’ve spit coffee out my nose three times in ten minutes. You people are mean.
28 April 2008, 3:07 pm
OH THANK GOODNESS AMY’S HERE.
I missed ya’, honey. Stalk me any time, and I promise to return the favor.
Later,
Kelly
22 July 2008, 10:06 am
There’s a company called Tucows and I wonder what they sell. Maybe ICE is an acronym or at least I hope so. The other logical guest might be that since their business, lawn care, is a localize Biz, they might be the town joke. Who knows? There’s probably a ton of businesses out there that have a name that has nothing to do with what they sell:
Geico
Google
Yahoo
Just to name a few of the big wigs:
Then you have up and coming:
itsjustlunch.com
itakethelead.com
Any thoughts on what they do before you visit their website?