Comments on: Tipping Points Go Both Ways http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/ Go Where Your VisionPoints Thu, 06 Oct 2011 13:16:45 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Kelly Erickson http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-501 Kelly Erickson Mon, 26 May 2008 22:33:30 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-501 Crystal, You said it. It's all about being who you really are, not who you think "I" need you to be. It's funny how that shouldn't be a fine line, and yet it is. Be truthful. That's all. Regards, Kelly Crystal,

You said it. It’s all about being who you really are, not who you think “I” need you to be.

It’s funny how that shouldn’t be a fine line, and yet it is. Be truthful. That’s all.

Regards,

Kelly

]]> By: Crystal | Big Bright Bulb http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-500 Crystal | Big Bright Bulb Mon, 26 May 2008 17:54:55 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-500 Howdy again! Okay, you've got really good stuff all through that comment. So maybe the core of our discomfort, disappointment, and maybe disillusion, is the whole authenticity/insincerity thing? Like, to demonstrate a persona or a behavior or an attitude or a lifestyle or a workstyle <i>that we don't really have or do or whatever</i> for the sake of selling more is a poopy tactic. But that same persona or behavior or etc (within reason!) delivered authentically is fine, because it's honest? Howdy again!

Okay, you’ve got really good stuff all through that comment.

So maybe the core of our discomfort, disappointment, and maybe disillusion, is the whole authenticity/insincerity thing?

Like, to demonstrate a persona or a behavior or an attitude or a lifestyle or a workstyle that we don’t really have or do or whatever for the sake of selling more is a poopy tactic.

But that same persona or behavior or etc (within reason!) delivered authentically is fine, because it’s honest?

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-499 Kelly Erickson Tue, 20 May 2008 20:08:32 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-499 Crystal, It's that deliberate naïvete that started bugging me about these videos after a time. I don't object to looking good. I object to looking not-so-good to try to buddy-up with me, which I believe is what's going on. Kind of what we were talking about at your blog. Is it real or is it a "tactic"? Like seeing Hillary in a flannel shirt slopping pigs, to get the farm vote. (Which she wouldn't do.) That's insincere. I don't mind glossy, to a point, though it can certainly go into user-unfriendly with ease. If you're trying to tell me I'm priced out through your website, then glossy high-end is probably the way to go. It saves me some trouble, as a consumer. Come on back, you'll be getting another ping, because our conversation really got me thinking about these emails I had mentioned at Bx3. Your writing always makes the wheels at MCE turn a bit extra! Until later, Kelly Crystal,

It’s that deliberate naïvete that started bugging me about these videos after a time. I don’t object to looking good. I object to looking not-so-good to try to buddy-up with me, which I believe is what’s going on.

Kind of what we were talking about at your blog. Is it real or is it a “tactic”? Like seeing Hillary in a flannel shirt slopping pigs, to get the farm vote. (Which she wouldn’t do.) That’s insincere.

I don’t mind glossy, to a point, though it can certainly go into user-unfriendly with ease. If you’re trying to tell me I’m priced out through your website, then glossy high-end is probably the way to go. It saves me some trouble, as a consumer.

Come on back, you’ll be getting another ping, because our conversation really got me thinking about these emails I had mentioned at Bx3. Your writing always makes the wheels at MCE turn a bit extra!

Until later,

Kelly

]]> By: Crystal http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-498 Crystal Tue, 20 May 2008 15:40:34 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-498 Hey! I so love this line: "Believably amateur. Slickly unslick" I can't find it anywhere, but I read an article this time last year that said one of the worst things you can do to is "make your website look too good." The position was that glossy high-end websites intimidate infrequent/unskilled /newbie/unconfident Internet users...and of course, they won't buy if they're made to feel uncomfortable/unqualified to use your site. And hey, based on what we've been seeing, maybe that's true? "Slicky unslick" indeed! Thanks for the mention, and the quotables :) Hey! I so love this line: “Believably amateur. Slickly unslick”

I can’t find it anywhere, but I read an article this time last year that said one of the worst things you can do to is “make your website look too good.”

The position was that glossy high-end websites intimidate infrequent/unskilled /newbie/unconfident Internet users…and of course, they won’t buy if they’re made to feel uncomfortable/unqualified to use your site.

And hey, based on what we’ve been seeing, maybe that’s true? “Slicky unslick” indeed!

Thanks for the mention, and the quotables :)

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-497 Kelly Erickson Tue, 20 May 2008 10:48:09 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-497 James didn't... Send me a video-email? <em>No, because then I'd know what you look like.</em> Erode my resistance or my confidence? <em>Still working on at least one...</em> Offer to give me a book if I'd find a reference to his age? <em>No, because I know you too well.</em> Wander on over to burn down my blog? <em>Thank you, darling.</em> Later, Kelly James didn’t…

Send me a video-email?
No, because then I’d know what you look like.

Erode my resistance or my confidence?
Still working on at least one…

Offer to give me a book if I’d find a reference to his age?
No, because I know you too well.

Wander on over to burn down my blog?
Thank you, darling.

Later,

Kelly

]]> By: James Chartrand - Men with Pens http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-496 James Chartrand - Men with Pens Tue, 20 May 2008 09:57:20 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-496 I didn't do it. That's all I'll say. Wasn't me. I didn't do it. I didn’t do it. That’s all I’ll say. Wasn’t me. I didn’t do it.

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-495 Kelly Erickson Tue, 20 May 2008 04:34:39 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-495 Plan your vacation for the week when you write a letter to the editor about Hell's Angels, my friend. On another continent. Plan your vacation for the week when you write a letter to the editor about Hell’s Angels, my friend. On another continent.

]]> By: Friar http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-494 Friar Tue, 20 May 2008 04:23:28 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-494 Yeah..I emailed the letter yesterday. What's done is done..let the chips (or canes) fall where they may. I'm just glad the guy knocking on my door was a harmless 70-year-old , and not a 250-lb Hells Angel! Yeah..I emailed the letter yesterday. What’s done is done..let the chips (or canes) fall where they may.

I’m just glad the guy knocking on my door was a harmless 70-year-old , and not a 250-lb Hells Angel!

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-493 Kelly Erickson Tue, 20 May 2008 04:07:34 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-493 Well, I heard you got called out at your own house, which is pretty nasty. I don't think you mentioned a cane, but that's probably coming after Friar's next incendiary letter to the editor. ;) Well, I heard you got called out at your own house, which is pretty nasty. I don’t think you mentioned a cane, but that’s probably coming after Friar’s next incendiary letter to the editor. ;)

]]> By: Friar http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/comment-page-1/#comment-492 Friar Tue, 20 May 2008 03:58:36 +0000 http://maximumcustomerexperience.com/2008/05/19/tipping-points-go-both-ways/#comment-492 Well, I guess I shouldnt' label ALL retirees...for example, my Dad knew more about computers than I did, and he learned it when he retired. But I would venture to say the Anti-Friar Fan-club retirees from Splat Creek aren't the most open-minded people in the whole world. I dont' think they'd be bothered to look too hard for the Deep Friar. If they did, I'll probably have a crowd of burning torches and pitchforks at my front door! Have you heard of drive-by canings? (We have them in Splat Creek on a weekly-basis !) :-) Well, I guess I shouldnt’ label ALL retirees…for example, my Dad knew more about computers than I did, and he learned it when he retired.

But I would venture to say the Anti-Friar Fan-club retirees from Splat Creek aren’t the most open-minded people in the whole world. I dont’ think they’d be bothered to look too hard for the Deep Friar.

If they did, I’ll probably have a crowd of burning torches and pitchforks at my front door!

Have you heard of drive-by canings? (We have them in Splat Creek on a weekly-basis !) :-)

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