When a Third-Grader Can Do It Better, Please, Fire Your Marketing People
Have you heard about my love of champagne, which last week I attempted to combine with my love of a good discount?
Only it wasn’t a good discount. Click here to read about it. It’s real short, I’ll wait.
Are you back already? Wow, you read fast.
So my kid, who is vaguely aware of my love of bubbles in green bottles, says to me last night when I tell her of the unused coupon,
They should have just called it 15 bucks off $110. They get the same amount of money, but you would have bought three bottles to get that, Mama.”
The kid knows me too well. Without ever reading last week’s Tip, she sees the problem and a great solution. (Slightly flawed, since I would have skipped red lights for $95 bucks off $190, which no longer makes business sense. She used her common sense to come up with a workable number.)
It’s worth revisiting.
Create incentives people will jump over their grannies to use. Or their nine-year-olds.
From the mouths of babes, part 3. You can read part 1 here, and part 2 is here.
Grow and be well,
Kelly Erickson













24 May 2008, 12:24 pm
Smart mother, smart daughter. I think those two go hand in hand.
Advertisers are always trying to screw with us this way, that’s why we have the 1.99 phenomenon. Of course it’s really 2.00, but people WANT to believe they are getting a deal. So they buy it. It’s a psychologically thing.
Perhaps advertisers are aware that many people act on impulse, that’s why the do these irrational things. Because it’s not irrational to them? But if you do that too much people won’t trust you, so I woudn’t think it would be a good idea. Even once. I mean, really. Are you going to trust their coupons again?
24 May 2008, 12:25 pm
I love champagne, too. But I owuld never put it in Guiness. YUCK!
24 May 2008, 1:28 pm
Ellen,
You’re right, I won’t trust their coupon again without checking to see what I’m misunderstanding. There is definitely a difference between an incentive that works and one that makes you feel duped. My impulse was to run out the door, coupon in hand, but luckily I caught the fine print before I got over there.
Guaranteed a lot of other folks didn’t see it, and made their way to the store first. Maybe a few were so irritated they went home, but once you’ve spent the time and the gas… most of those folks either bought what they came for with no coupon, when they found out they’d been tricked, or shopped for lots more than they wanted, to get the coupon to work. Sure, the store gets the sale, their short-term goal, but what do things like this create long-term? Skeptical buyers. Pooh.
A Black Velvet is a little bit of bliss. You have to try it to believe it. Fill half a champagne glass with Guinness, then pour champagne slowly over the back of a spoon. Like a dandy’s black and tan.
The result is also beautiful: take a look.
Regards,
Kelly
24 May 2008, 3:10 pm
Very , very cool.
24 May 2008, 3:30 pm
Janice,
Whenever I want a cryptic, yet satisfying pat on the back, I shall turn to you.
Thanks!
Regards,
Kelly
24 May 2008, 11:40 pm
Kelly
You know, I was bitching about the stupid burger deals a few posts back? (Buy one and fries and drink, mortage your house, get a 2nd burger free).
Well, turns out Harvey’s restaurant is giving out free burgers tomorrow (at least, around my area).
It might be a promo thing, for an anniversary or something.
But the ad in the paper said no coupons, no other purchase. Just come in an get a free burger.
Wow…now THAT is good deal (and smart marketing). Because almost everyone will probably buy fries and a drink on the side anyway,
Hmmmm…think I’ll go (But just for the burger!)
25 May 2008, 7:46 am
Friar,
I never forget a bitch.
Yes, I remember. Come back and tell me how it went! That is cool, and I am sure that most everyone will add on something, so smart also.
Classic Experience Design.
OMG, I’m working this into an article.
Seriously, tell me how it went.
Later,
Kelly
25 May 2008, 9:31 am
Kelly _ I need your advice with a “client” of mine. Would you email me?
25 May 2008, 12:16 pm
Janice,
It’s on its way.
Until later…
25 May 2008, 2:57 pm
Hi Kelly
Well, that burger promo at Harveys was exactly as they said. A free burger…no coupons, no strings attached.
I went through drive-through, ordered one, and they said my total was “Zero” (Sweetest words I’ve never heard!)
I think it was a brilliant marketing ploy. The place was jam-packed, with wall-to-wall people, lined up outside the door.
Some (like me) just went for the free burger. But many, as I predicted, also bought the fries and drinks especially the families with kids). I don’t think they lost any money.
What’s funny, is a burger is only worth a few bucks. But give it away for free, and everyone (including me) will be beating a path to their front door.
Pretty smart advertising, if you ask me.
Kudos to Harveys.
25 May 2008, 4:28 pm
Friar,
I love it!
I have the post in the can already, minus checking what you might have to say, which is smart as always.
Tomorrow is le big holiday here, so I’ll post it on Tuesday to give U.S. readers a break.
Thanks for letting me use your burger-joint adventure to make a point.
Later,
Kelly
26 May 2008, 10:47 am
Ack! How did I miss this post (damned feed reader…)
And even worse, how did I miss the free burger deal?
Damn.
26 May 2008, 1:05 pm
Brett
You missed the burger deal, on accounta we DON’T HAVE a Harvey’s in Splat Creek.
You coulda gone to the “Big City” to get one, but you’d end up burning $12 in gas for a $2.79 free burger.
27 May 2008, 3:11 am
Smart kid. Kid say things as they think it. No fuss..plain and simple but hits the spot right on. Adults sometimes overanalyze and what’s funny is the result is sometimes not that good.
27 May 2008, 6:55 am
Brett,
Better late than never. The post, not the burger.
Friar,
You drove to Big City for this? That makes it even more unusual.
Social,
Yes, she’s a bright one. Kids often see right through the fluff. Like the Emperor’s New Clothes. When we grow up, we have to work pretty hard to keep that very direct point of view.
Welcome and thanks for the comment!
Regards,
Kelly