Comments on: Mail Bag: Or, the Long Tail of Search at MCE http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/ Go Where Your VisionPoints Sun, 25 Jul 2010 14:34:23 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Why Aren’t We Making More Money? Your Pain Points Revealed | Maximum Customer Experience Blog http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-49927 Why Aren’t We Making More Money? Your Pain Points Revealed | Maximum Customer Experience Blog Fri, 18 Sep 2009 03:16:28 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-49927 [...] the comments of Friday’s post about search queries was a question so compelling it had to become its own post. Thanks to Janice, of the utterly [...] [...] the comments of Friday’s post about search queries was a question so compelling it had to become its own post. Thanks to Janice, of the utterly [...]

]]> By: Janice C Cartier http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-655 Janice C Cartier Sat, 07 Jun 2008 03:29:45 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-655 Kelly- Yay! I'll look forward to it. :) Kelly- Yay! I’ll look forward to it. :)

]]> By: Kelly http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-654 Kelly Sat, 07 Jun 2008 00:17:10 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-654 Janice, Darn, woman, what an excellent question! Come back Monday. You've just pre-empted my planned post. :) Steph, That's some very hard and fairly thankless work, and it just pains me to see folks who can afford the meal but can't manage a proper tip. Ugh. Let's go someplace cheaper so you can look generous, if you must. Until later, Kelly Janice,

Darn, woman, what an excellent question!

Come back Monday. You’ve just pre-empted my planned post. :)

Steph,

That’s some very hard and fairly thankless work, and it just pains me to see folks who can afford the meal but can’t manage a proper tip. Ugh. Let’s go someplace cheaper so you can look generous, if you must.

Until later,

Kelly

]]> By: Janice C Cartier http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-653 Janice C Cartier Fri, 06 Jun 2008 23:24:34 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-653 Kelly- I would like to know if there is a most asked question that your clients ask you about their stores when you consult with them. Seriously, is there a top spot in their FAQ's? Kelly- I would like to know if there is a most asked question that your clients ask you about their stores when you consult with them. Seriously, is there a top spot in their FAQ’s?

]]> By: steph http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-652 steph Fri, 06 Jun 2008 22:01:36 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-652 @Kelly: Colin and I do that too! His parents often don't tip enough so we surreptitiously slip more in. I really love getting great service and I like to reward those servers in the greatest way I can, often complimenting them verbally and then backing it up with my tip. PS. I think it's the other way around with the weather! I think we usually get it from the States! @Kelly: Colin and I do that too! His parents often don’t tip enough so we surreptitiously slip more in. I really love getting great service and I like to reward those servers in the greatest way I can, often complimenting them verbally and then backing it up with my tip.

PS. I think it’s the other way around with the weather! I think we usually get it from the States!

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-651 Kelly Erickson Fri, 06 Jun 2008 21:26:18 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-651 Steph, Did you send your nasty weather to Ellen? I am not looking forward to this arriving on the East coast... Feedback is crucial and yet it's one of the most overlooked aspects of finishing a sale. Lots of folks are afraid to hear the answers. Ellen, Tipping, yes. I'm a heavy tipper too, because I know their plight. When I'm out with someone who's a stingy tipper I sneak a couple of extra bucks under the plate as I go—and I make mental note NEVER to go with that person again! Until later, Kelly Steph,

Did you send your nasty weather to Ellen? I am not looking forward to this arriving on the East coast…

Feedback is crucial and yet it’s one of the most overlooked aspects of finishing a sale. Lots of folks are afraid to hear the answers.

Ellen,

Tipping, yes. I’m a heavy tipper too, because I know their plight. When I’m out with someone who’s a stingy tipper I sneak a couple of extra bucks under the plate as I go—and I make mental note NEVER to go with that person again!

Until later,

Kelly

]]> By: Ellen Wilson http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-650 Ellen Wilson Fri, 06 Jun 2008 20:53:07 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-650 I used to wait tables, and a restaurant can be made or broken by it's waitstaff. But that's all part of the package. I also tip very well, at least 20%, because I know how hard it is. We are under a tornado watch now. Crazy. Have a great weekend. I used to wait tables, and a restaurant can be made or broken by it’s waitstaff. But that’s all part of the package. I also tip very well, at least 20%, because I know how hard it is.

We are under a tornado watch now. Crazy.

Have a great weekend.

]]> By: steph http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-649 steph Fri, 06 Jun 2008 20:50:36 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-649 I have a different kind of business but I can always ask my clients how their experience was with me in my virtual shop (I've never met most of my clients. Everything's by email.) Feedback is always great — in fact, crucial — whether it's about how I conduct myself as a professional or the quality of my work. I have a different kind of business but I can always ask my clients how their experience was with me in my virtual shop (I’ve never met most of my clients. Everything’s by email.) Feedback is always great — in fact, crucial — whether it’s about how I conduct myself as a professional or the quality of my work.

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-648 Kelly Erickson Fri, 06 Jun 2008 20:06:11 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-648 Ellen, I'm a pretty harsh judge of restaurants, too, just from having so much experience with them. For me it's a good thing, because I know their customers are, too. I think any hospitality environment is going to get judged harshly. No heat wave today. For Delaware, it's actually been quite cool the last few days. Your weather won't show up here for another day or two. (I guess that means pool time on Sunday!) Regards, Kelly Ellen,

I’m a pretty harsh judge of restaurants, too, just from having so much experience with them. For me it’s a good thing, because I know their customers are, too. I think any hospitality environment is going to get judged harshly.

No heat wave today. For Delaware, it’s actually been quite cool the last few days. Your weather won’t show up here for another day or two. (I guess that means pool time on Sunday!)

Regards,

Kelly

]]> By: Ellen Wilson http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/comment-page-1/#comment-647 Ellen Wilson Fri, 06 Jun 2008 18:15:48 +0000 http://maximumcustomerexperience.com/2008/06/06/mail-bag-or-the-long-tail-of-search-at-mce/#comment-647 Kelly, Well said. Perception is always important in business. Always, always, always. And you don't have a second chance with first impressions. I think I judge restaurants the most harshly. Everything has to be perfect. Of course it's all subjective, I like funky old worn in restaurants. I won't get up and walk out, but I won't come back, either. Man, it's hot here. Are you getting a heat wave in the East? Kelly,

Well said. Perception is always important in business. Always, always, always. And you don’t have a second chance with first impressions.

I think I judge restaurants the most harshly. Everything has to be perfect. Of course it’s all subjective, I like funky old worn in restaurants. I won’t get up and walk out, but I won’t come back, either.

Man, it’s hot here. Are you getting a heat wave in the East?

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