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	<title>Comments on: Tip of the Week: 20 Touches to Yes</title>
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	<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/</link>
	<description>Go Where Your VisionPoints</description>
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		<title>By: Octopus Obedience Training&#8212;Better Than Ricky Gervais &#124; Maximum Customer Experience Blog</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-67076</link>
		<dc:creator>Octopus Obedience Training&#8212;Better Than Ricky Gervais &#124; Maximum Customer Experience Blog</dc:creator>
		<pubDate>Fri, 20 Nov 2009 08:15:13 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-67076</guid>
		<description>[...] Seven touches? Nine touches? 20 touches to yes? [...]</description>
		<content:encoded><![CDATA[<p>[...] Seven touches? Nine touches? 20 touches to yes? [...]</p>
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		<title>By: 5 Things I Learned About C.E. While Cutting James Chartrand&#8217;s Hair on my Vacation &#124; Maximum Customer Experience Blog</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-38755</link>
		<dc:creator>5 Things I Learned About C.E. While Cutting James Chartrand&#8217;s Hair on my Vacation &#124; Maximum Customer Experience Blog</dc:creator>
		<pubDate>Tue, 04 Aug 2009 09:20:18 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-38755</guid>
		<description>[...] Repeat yourself often. We&#8217;ve talked about repeated marketing messages before. Your first message isn&#8217;t heard. James: &#8220;I need a haircut.&#8221; Me: [...]</description>
		<content:encoded><![CDATA[<p>[...] Repeat yourself often. We&#8217;ve talked about repeated marketing messages before. Your first message isn&#8217;t heard. James: &#8220;I need a haircut.&#8221; Me: [...]</p>
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		<title>By: Jay Ehret</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-773</link>
		<dc:creator>Jay Ehret</dc:creator>
		<pubDate>Sat, 21 Jun 2008 21:43:07 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-773</guid>
		<description>Kelly,

I guess the number of touches I need will probably depend on how badly I want the product in relation to how much money I have to buy the product. But I agree, a well-done ad will help me decide on yes, a poorly designed ad may not help me get there.

And thanks for the link to my post and your comment.

Jay Ehret&#8217;s last blog post...&lt;a href=&quot;http://feeds.feedburner.com/~r/blogspot/YPMR/~3/316913696/weekend-marketing-reading.html&quot; rel=&quot;nofollow&quot;&gt;Weekend Marketing Reading&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>Kelly,</p>
<p>I guess the number of touches I need will probably depend on how badly I want the product in relation to how much money I have to buy the product. But I agree, a well-done ad will help me decide on yes, a poorly designed ad may not help me get there.</p>
<p>And thanks for the link to my post and your comment.</p>
<p>Jay Ehret&#8217;s last blog post&#8230;<a href="http://feeds.feedburner.com/~r/blogspot/YPMR/~3/316913696/weekend-marketing-reading.html" rel="nofollow">Weekend Marketing Reading</a></p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-772</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sat, 21 Jun 2008 19:45:26 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-772</guid>
		<description>Friar,

I suspected as much, though I haven&#039;t spent a Super Bowl Sunday in Canada. There&#039;s probably a boatload of regulations about that on both sides of the border.

Ron Popeil has an odd power over me, too. I don&#039;t want to admit to it, but occasionally I get sucked in by an infomercial or two. I tell myself I&#039;m tearing it apart looking for its power, then I&#039;m wishing I owned a Pocket Fisherman a half-hour later! He is a genius, and he knows his target market like the back of his hand. That&#039;s the odd power.

Until later,

Kelly</description>
		<content:encoded><![CDATA[<p>Friar,</p>
<p>I suspected as much, though I haven&#8217;t spent a Super Bowl Sunday in Canada. There&#8217;s probably a boatload of regulations about that on both sides of the border.</p>
<p>Ron Popeil has an odd power over me, too. I don&#8217;t want to admit to it, but occasionally I get sucked in by an infomercial or two. I tell myself I&#8217;m tearing it apart looking for its power, then I&#8217;m wishing I owned a Pocket Fisherman a half-hour later! He is a genius, and he knows his target market like the back of his hand. That&#8217;s the odd power.</p>
<p>Until later,</p>
<p>Kelly</p>
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		<title>By: Friar</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-771</link>
		<dc:creator>Friar</dc:creator>
		<pubDate>Sat, 21 Jun 2008 19:35:13 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-771</guid>
		<description>Kelly

You know what ads really get my attention?  Ron Popeil&#039;s!   That guy is a genius! I coudlnt&#039; help but watch his info-mercials with his Vega-matics and Baldness-covering Hair Spray Food Dehydrators.

I don&#039;t really care for his products, but boy, did  he have the knack for convincing you that you NEED to buy what he&#039;s selling.   He was entertainng to watch, even if you didn&#039;t want to buy anything.

As for SuperBowl ads.  I&#039;m SO PISSED OFF!!!   I keep hearing how good they are, but we NEVER get to see them.

Thanks to our Good Old Federal Regulator (CRTC).   They&#039;ll allow us to televise the game here in Canada, but the American commercials get blocked out...it has to be Canadian Content. 

(even though we pretty much BUY the same stuff as you guys do!)

Friar&#8217;s last blog post...&lt;a href=&quot;http://deepfriar.wordpress.com/2008/06/21/now-popeyes-gone-pc-on-us-too/&quot; rel=&quot;nofollow&quot;&gt;Now Popeye’s gone P.C. on us, too.&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>Kelly</p>
<p>You know what ads really get my attention?  Ron Popeil&#8217;s!   That guy is a genius! I coudlnt&#8217; help but watch his info-mercials with his Vega-matics and Baldness-covering Hair Spray Food Dehydrators.</p>
<p>I don&#8217;t really care for his products, but boy, did  he have the knack for convincing you that you NEED to buy what he&#8217;s selling.   He was entertainng to watch, even if you didn&#8217;t want to buy anything.</p>
<p>As for SuperBowl ads.  I&#8217;m SO PISSED OFF!!!   I keep hearing how good they are, but we NEVER get to see them.</p>
<p>Thanks to our Good Old Federal Regulator (CRTC).   They&#8217;ll allow us to televise the game here in Canada, but the American commercials get blocked out&#8230;it has to be Canadian Content. </p>
<p>(even though we pretty much BUY the same stuff as you guys do!)</p>
<p>Friar&#8217;s last blog post&#8230;<a href="http://deepfriar.wordpress.com/2008/06/21/now-popeyes-gone-pc-on-us-too/" rel="nofollow">Now Popeye’s gone P.C. on us, too.</a></p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-770</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sat, 21 Jun 2008 17:35:43 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-770</guid>
		<description>Friar,

It costs so much to do a television ad these days. It&#039;s a wonder that there are any average/mediocre ones being done at all, but you are right. I&#039;m on auto-pilot most of the time. Every day ought to be like our Super Bowl Sunday here in the States. You paid good money for it. Blow my mind with your ad!

Watch that umpteenth time, though—it&#039;s the doozy!

Until later,

Kelly</description>
		<content:encoded><![CDATA[<p>Friar,</p>
<p>It costs so much to do a television ad these days. It&#8217;s a wonder that there are any average/mediocre ones being done at all, but you are right. I&#8217;m on auto-pilot most of the time. Every day ought to be like our Super Bowl Sunday here in the States. You paid good money for it. Blow my mind with your ad!</p>
<p>Watch that umpteenth time, though—it&#8217;s the doozy!</p>
<p>Until later,</p>
<p>Kelly</p>
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		<title>By: Friar</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-769</link>
		<dc:creator>Friar</dc:creator>
		<pubDate>Sat, 21 Jun 2008 17:21:15 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-769</guid>
		<description>Kelly

That makes sense. 

Don&#039;t know how many times this has happenned to me:  I&#039;m seeing a TV commercial for the umpteenth time, and I finally realize: &quot;Oh..so THAT&#039;s the company they&#039;re advertising!&quot;

It just goes to show how well we pay attention to average/mediocre ads.   If they dont&#039; get our immediate attention, we just go on auto-pilot and tend to phase them out.

Friar&#8217;s last blog post...&lt;a href=&quot;http://deepfriar.wordpress.com/2008/06/21/now-popeyes-gone-pc-on-us-too/&quot; rel=&quot;nofollow&quot;&gt;Now Popeye’s gone P.C. on us, too.&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>Kelly</p>
<p>That makes sense. </p>
<p>Don&#8217;t know how many times this has happenned to me:  I&#8217;m seeing a TV commercial for the umpteenth time, and I finally realize: &#8220;Oh..so THAT&#8217;s the company they&#8217;re advertising!&#8221;</p>
<p>It just goes to show how well we pay attention to average/mediocre ads.   If they dont&#8217; get our immediate attention, we just go on auto-pilot and tend to phase them out.</p>
<p>Friar&#8217;s last blog post&#8230;<a href="http://deepfriar.wordpress.com/2008/06/21/now-popeyes-gone-pc-on-us-too/" rel="nofollow">Now Popeye’s gone P.C. on us, too.</a></p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-768</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sat, 21 Jun 2008 15:39:08 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-768</guid>
		<description>Thanks, Mike. 

The fifties, I think, was a fine time for sales and marketing books. People weren&#039;t jaded yet, even in advertising. (Plus, I can still get some at my library, so I&#039;m more familiar with them.) I&#039;m a huge fan of old books, too.

I&#039;ve re-read this advice many times over the years. The more I read it, the more I see the truth in it.

Jay again,

I haven&#039;t commented yet (going in a second) but I wanted to say here that your Friday post about your personal experience with &lt;a href=&quot;http://themarketingspot.blogspot.com/2008/06/are-you-breaking-law-of-focus-learn.html&quot; rel=&quot;nofollow&quot;&gt;The Law of Focus&lt;/a&gt; is very powerful. I hope everyone reading these comments will take a moment to visit Jay&#039;s blog. We&#039;ve talked about &lt;a href=&quot;http://maximumcustomerexperience.com/2008/06/03/should-you-be-committed/&quot; rel=&quot;nofollow&quot;&gt;commitment&lt;/a&gt; and focus here, but oh, did Jay say it perfectly Friday. Click on over, folks.

Regards,

Kelly</description>
		<content:encoded><![CDATA[<p>Thanks, Mike. </p>
<p>The fifties, I think, was a fine time for sales and marketing books. People weren&#8217;t jaded yet, even in advertising. (Plus, I can still get some at my library, so I&#8217;m more familiar with them.) I&#8217;m a huge fan of old books, too.</p>
<p>I&#8217;ve re-read this advice many times over the years. The more I read it, the more I see the truth in it.</p>
<p>Jay again,</p>
<p>I haven&#8217;t commented yet (going in a second) but I wanted to say here that your Friday post about your personal experience with <a href="http://themarketingspot.blogspot.com/2008/06/are-you-breaking-law-of-focus-learn.html" rel="nofollow">The Law of Focus</a> is very powerful. I hope everyone reading these comments will take a moment to visit Jay&#8217;s blog. We&#8217;ve talked about <a href="http://maximumcustomerexperience.com/2008/06/03/should-you-be-committed/" rel="nofollow">commitment</a> and focus here, but oh, did Jay say it perfectly Friday. Click on over, folks.</p>
<p>Regards,</p>
<p>Kelly</p>
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		<title>By: Mike</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-767</link>
		<dc:creator>Mike</dc:creator>
		<pubDate>Sat, 21 Jun 2008 14:44:51 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-767</guid>
		<description>Love this post. I read a lot of sales, marketing and ad books from the late 1800&#039;s to the 1950&#039;s and they are full of advice that worked then, work today and will work in the future BECAUSE they are based on human nature, which never changes.

Great job Kelly.</description>
		<content:encoded><![CDATA[<p>Love this post. I read a lot of sales, marketing and ad books from the late 1800&#8217;s to the 1950&#8217;s and they are full of advice that worked then, work today and will work in the future BECAUSE they are based on human nature, which never changes.</p>
<p>Great job Kelly.</p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2008/06/21/tip-of-the-week-20-touches-to-yes/comment-page-1/#comment-766</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sat, 21 Jun 2008 13:07:48 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=159#comment-766</guid>
		<description>Jay,

I don&#039;t think he&#039;s wrong. I did purposely leave off that we need to think about more than just advertising as a touchpoint (I discussed that in the Limits of Withholding post). Back then, beyond ads and your location itself, touchpoints were fairly limited.

I think 20 is about right, when you consider Internet site, blog, business card, other printed materials, packaging, signage, physical location, ads of various kinds, sponsoring a baseball team... you get the point. So many vehicles for the message today. Mr. Smith thought of newspaper print ads, which still have a place, but we can get to 20 touches more creatively and often more memorably now. 

If I&#039;m going to buy that&#039;s about when. So the big IF is:

I agree that we are oversaturated. Obviously if we purchased everything that touched us 20 times we&#039;d all be dead broke. The 20 touches will need to be relevant to me, touch my wants, fill my needs, and speak to me personally, IF you really want my dollars at number 20. Tall order!

Still, a well-done ad for an exciting new product that I see 20 times as I surf through my favorite channels will probably have me saying hmm around Mr. Smith&#039;s #14. Wouldn&#039;t you?

Regards,

Kelly</description>
		<content:encoded><![CDATA[<p>Jay,</p>
<p>I don&#8217;t think he&#8217;s wrong. I did purposely leave off that we need to think about more than just advertising as a touchpoint (I discussed that in the Limits of Withholding post). Back then, beyond ads and your location itself, touchpoints were fairly limited.</p>
<p>I think 20 is about right, when you consider Internet site, blog, business card, other printed materials, packaging, signage, physical location, ads of various kinds, sponsoring a baseball team&#8230; you get the point. So many vehicles for the message today. Mr. Smith thought of newspaper print ads, which still have a place, but we can get to 20 touches more creatively and often more memorably now. </p>
<p>If I&#8217;m going to buy that&#8217;s about when. So the big IF is:</p>
<p>I agree that we are oversaturated. Obviously if we purchased everything that touched us 20 times we&#8217;d all be dead broke. The 20 touches will need to be relevant to me, touch my wants, fill my needs, and speak to me personally, IF you really want my dollars at number 20. Tall order!</p>
<p>Still, a well-done ad for an exciting new product that I see 20 times as I surf through my favorite channels will probably have me saying hmm around Mr. Smith&#8217;s #14. Wouldn&#8217;t you?</p>
<p>Regards,</p>
<p>Kelly</p>
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