Comments on: Customer Service Gaffes You Never Want to Make: 3 Quickies

By: Kelly Erickson

Kelly Erickson — Tue, 01 Jul 2008 21:29:00 +0000

Oops, I meant by subscribe-to-comments. Goofball me.

By: Kelly Erickson

Kelly Erickson — Tue, 01 Jul 2008 21:27:54 +0000

James, Help! I’m being swallowed up by CommentLuv!

By: Kelly Erickson

Kelly Erickson — Tue, 01 Jul 2008 21:26:57 +0000

Oh, yes, I took it that way. Not everything needs an emoticon to get across. Well, at least not from one sarcastic being to another.

By: Amy

Amy — Tue, 01 Jul 2008 21:11:19 +0000

Brat is a term of endearment in my household. (And yes, you are funny.) Amy’s last blog post...Keyword Analysis: Can’t Do Without These Gems

By: Kelly Erickson

Kelly Erickson — Tue, 01 Jul 2008 21:04:10 +0000

Amy,

I’m the opposite. Email distracts me, because people abuse it. I try not to check it too much, though I’m sure I do anyway. Phone calls, people in my life usually save for important stuff, so that gets my attention.

Brat? All too true. As long as I’m a somewhat funny brat, that’s okay with me.

Later,

Kelly

By: Amy

Amy — Tue, 01 Jul 2008 19:35:49 +0000

Kelly — A) You are a brat, and B) My iphone is already turned off. I keep the ringer on my phone off all the time. Seriously. Otherwise, I’d get nothing accomplished. Everyone (workwise) knows to email me if it’s an emergency. I check the voicemail once an hour during business hours. Other than that, it is email all the way. I hate the phone. Total time waster.

Amy’s last blog post…Keyword Analysis: Can’t Do Without These Gems

By: Kelly Erickson

Kelly Erickson — Tue, 01 Jul 2008 19:30:25 +0000

James,

Did I do well enough on the silence today?

I’m with you. I hate the silent treatment. It happened to me the other day at my favorite big box store, Target, where everyone is always at least cordial and usually downright chatty. It was so disturbing I went right up and told the customer service manager to look into it.

Grocery stores around here seem to have a special talent for hiring mute cashiers. I despise handing over a hundred bucks to someone who can’t be bothered to give me a hello or a look in the eye.

Amy,

I was out of town recently in an area with poor cell phone service, and I had my phone turned off for several days. When I hit civilization and turned it back on, there were 28 voicemails. Considering anyone who might have needed me knew the phone number where I was, this was peculiar, so of course I stopped to listen right away. All from the same wrong number, only one with any words at all. The rest just a bit of throat-clearing and a *click.*

So of course, I gave them your phone number.

You might want to turn the iPhone off for a little while, hehe.

Regards,

Kelly

By: Amy

Amy — Tue, 01 Jul 2008 14:10:26 +0000

My personal favorite? (Well, for today!) The recorded message that keeps calling my cell phone and leaving three minute voice mail messages. What is the company? I have no idea. Their message starts in the middle of a phone number, then goes on and on with vagueness about the status of my account. What account? I have no idea. I’m fairly certain they have the wrong number, and I’d call them back and tell them so, but with only half a phone number it’s a bit impossible. They’ve called 8 times since last night.

Amy’s last blog post…My Role Model, the Ostrich

By: James Chartrand - Men with Pens

James Chartrand - Men with Pens — Tue, 01 Jul 2008 12:53:17 +0000

My personal favorite is silence.

You set your goods down on the counter, the person glances at you (“You shithead, what are you doing disturbing my peace? I’m not here to serve you even if you think I am.”), stuffs your goods in a bag (“Did you expect me to be gentle?”) and rings up the sale then holds out a hand. (“Pay me. Now.”)

I pay, take my bag and walk out of the store, feeling like that clerk should be fired. Builds a lovely credible reputation for the store owner, don’t you think?