Who Designed This Experience?
Wouldn’t you think that if you bought a mouse…
[An image of a small furry thing is in my head at this point]
… the software that has to be installed, prominently labelled ‘Install before you use this mouse’…
[Oh. That kind of mouse]
… would be installable without the use of a mouse? I mean, it’s a Microsoft mouse!”
What can I say. Their head honcho retired.
Maybe they’re a little off their game right now.
Get on it, Steve Ballmer.
How are you making your customer’s Experience as simple as possible?
Grow and be well,