<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
		>
<channel>
	<title>Comments on: Are You as Essential as Morning Coffee?</title>
	<atom:link href="http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/feed/" rel="self" type="application/rss+xml" />
	<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/</link>
	<description>Go Where Your VisionPoints</description>
	<lastBuildDate>Thu, 06 Oct 2011 13:16:45 +0000</lastBuildDate>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.1</generator>
	<item>
		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13263</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sun, 11 Jan 2009 03:41:15 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13263</guid>
		<description>James and Brett,

Bwah ha ha.

I wasn&#039;t fishing for compliments, and I think I can safely say now, it&#039;s a good thing I wasn&#039;t.

:)

Glenn,

Thank you! Turnabout&#039;s fair. I&#039;m often jealous of your posts. Glad you liked it.

Until later,

Kelly

*shuffles off, muttering* Yeah, someday I&#039;ll be somebody&#039;s little ray of Irish sunshine... aw, shucks. Maybe next birthday.</description>
		<content:encoded><![CDATA[<p>James and Brett,</p>
<p>Bwah ha ha.</p>
<p>I wasn&#8217;t fishing for compliments, and I think I can safely say now, it&#8217;s a good thing I wasn&#8217;t.</p>
<p> <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Glenn,</p>
<p>Thank you! Turnabout&#8217;s fair. I&#8217;m often jealous of your posts. Glad you liked it.</p>
<p>Until later,</p>
<p>Kelly</p>
<p>*shuffles off, muttering* Yeah, someday I&#8217;ll be somebody&#8217;s little ray of Irish sunshine&#8230; aw, shucks. Maybe next birthday.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Glenn</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13261</link>
		<dc:creator>Glenn</dc:creator>
		<pubDate>Sun, 11 Jan 2009 03:23:12 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13261</guid>
		<description>Let me just say, I am totally jealous because I didn&#039;t think of this post&#039;s title first. 

Then you follow it with a great and highly relevant quote.

Then you make an extremely cogent point.

Ahhh, Hell! I&#039;m jealous of the whole durn thing:-)

Well said.

Regards,

Glenn

&lt;abbr&gt;&lt;em&gt;Glenn’s last blog post...&lt;a href=&quot;http://www.allbusiness.com/medicine-health/medical-treatments-procedures/11743581-1.html&quot; rel=&quot;nofollow&quot;&gt;Customer Service Lessons From Two Hospitals&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Let me just say, I am totally jealous because I didn&#8217;t think of this post&#8217;s title first. </p>
<p>Then you follow it with a great and highly relevant quote.</p>
<p>Then you make an extremely cogent point.</p>
<p>Ahhh, Hell! I&#8217;m jealous of the whole durn thing:-)</p>
<p>Well said.</p>
<p>Regards,</p>
<p>Glenn</p>
<p><abbr><em>Glenn’s last blog post&#8230;<a href="http://www.allbusiness.com/medicine-health/medical-treatments-procedures/11743581-1.html" rel="nofollow">Customer Service Lessons From Two Hospitals</a></em></abbr></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: James Chartrand - Men with Pens</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13251</link>
		<dc:creator>James Chartrand - Men with Pens</dc:creator>
		<pubDate>Sun, 11 Jan 2009 01:52:33 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13251</guid>
		<description>(...shit. Missed that. Thanks, bro.)

...AS I WAS SAYING... What would I do without my little ray of Irish sunshine and... and... 

No, it&#039;s not gonna work now, is it. Damn.

&lt;abbr&gt;&lt;em&gt;James Chartrand - Men with Pens’s last blog post...&lt;a href=&quot;http://feeds.feedburner.com/~r/MenWithPens/~3/505109473/finding-more-time-for-yourself&quot; rel=&quot;nofollow&quot;&gt;Finding More Time For Yourself&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>(&#8230;shit. Missed that. Thanks, bro.)</p>
<p>&#8230;AS I WAS SAYING&#8230; What would I do without my little ray of Irish sunshine and&#8230; and&#8230; </p>
<p>No, it&#8217;s not gonna work now, is it. Damn.</p>
<p><abbr><em>James Chartrand &#8211; Men with Pens’s last blog post&#8230;<a href="http://feeds.feedburner.com/~r/MenWithPens/~3/505109473/finding-more-time-for-yourself" rel="nofollow">Finding More Time For Yourself</a></em></abbr></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Brett Legree</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13250</link>
		<dc:creator>Brett Legree</dc:creator>
		<pubDate>Sun, 11 Jan 2009 01:47:31 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13250</guid>
		<description>(psssst... James... you were supposed to say &quot;Kelly&quot;)

&lt;abbr&gt;&lt;em&gt;Brett Legree’s last blog post...&lt;a href=&quot;http://feeds.feedburner.com/~r/6weeksca/~3/499552330/&quot; rel=&quot;nofollow&quot;&gt;week 6 - final exam.&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>(psssst&#8230; James&#8230; you were supposed to say &#8220;Kelly&#8221;)</p>
<p><abbr><em>Brett Legree’s last blog post&#8230;<a href="http://feeds.feedburner.com/~r/6weeksca/~3/499552330/" rel="nofollow">week 6 &#8211; final exam.</a></em></abbr></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: James Chartrand - Men with Pens</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13249</link>
		<dc:creator>James Chartrand - Men with Pens</dc:creator>
		<pubDate>Sun, 11 Jan 2009 01:38:36 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13249</guid>
		<description>Asides my morning coffee, I can&#039;t say that there&#039;s one person I NEED in my day. I need people in general. Conversation, talk, sharing, idea brainstorming...

Pick ONE? Sheesh.

&lt;abbr&gt;&lt;em&gt;James Chartrand - Men with Pens’s last blog post...&lt;a href=&quot;http://feeds.feedburner.com/~r/MenWithPens/~3/505109473/finding-more-time-for-yourself&quot; rel=&quot;nofollow&quot;&gt;Finding More Time For Yourself&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Asides my morning coffee, I can&#8217;t say that there&#8217;s one person I NEED in my day. I need people in general. Conversation, talk, sharing, idea brainstorming&#8230;</p>
<p>Pick ONE? Sheesh.</p>
<p><abbr><em>James Chartrand &#8211; Men with Pens’s last blog post&#8230;<a href="http://feeds.feedburner.com/~r/MenWithPens/~3/505109473/finding-more-time-for-yourself" rel="nofollow">Finding More Time For Yourself</a></em></abbr></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13152</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Fri, 09 Jan 2009 23:04:04 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13152</guid>
		<description>Dang, Todd, you&#039;re a keeper. 

Thanks for totally getting it today!</description>
		<content:encoded><![CDATA[<p>Dang, Todd, you&#8217;re a keeper. </p>
<p>Thanks for totally getting it today!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Todd Smith</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13140</link>
		<dc:creator>Todd Smith</dc:creator>
		<pubDate>Fri, 09 Jan 2009 22:40:17 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13140</guid>
		<description>No worries if my RSS fails me.  I&#039;d miss you again after a while and be driving across town.

This is exactly the point you were making.  This is not about tricking your customers or catching them somehow.  It&#039;s not about sales funnels.  This is about fulfilling some deep value that they&#039;d come back looking for even if their RSS fails or their email address changes.

&lt;abbr&gt;&lt;em&gt;Todd Smith’s last blog post...&lt;a href=&quot;http://www.toddsmithphotography.com/transparency/2009/01/07/help-me-choose-the-best-calendar-size-for-2010/&quot; rel=&quot;nofollow&quot;&gt;Help me choose the best calendar size for 2010&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>No worries if my RSS fails me.  I&#8217;d miss you again after a while and be driving across town.</p>
<p>This is exactly the point you were making.  This is not about tricking your customers or catching them somehow.  It&#8217;s not about sales funnels.  This is about fulfilling some deep value that they&#8217;d come back looking for even if their RSS fails or their email address changes.</p>
<p><abbr><em>Todd Smith’s last blog post&#8230;<a href="http://www.toddsmithphotography.com/transparency/2009/01/07/help-me-choose-the-best-calendar-size-for-2010/" rel="nofollow">Help me choose the best calendar size for 2010</a></em></abbr></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13139</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Fri, 09 Jan 2009 22:32:46 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13139</guid>
		<description>The poor guy has no idea the hopes of a couple of corners of the blogosphere hang on him. Good on you both.</description>
		<content:encoded><![CDATA[<p>The poor guy has no idea the hopes of a couple of corners of the blogosphere hang on him. Good on you both.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Brett Legree</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13135</link>
		<dc:creator>Brett Legree</dc:creator>
		<pubDate>Fri, 09 Jan 2009 22:09:44 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13135</guid>
		<description>Kelly,

I&#039;m glad you caught that lest I sounded less than positive!  He (the new CEO) seems a very proactive guy, both Friar &amp; I have emailed him and received responses - that&#039;s just so non-Factorylike, it&#039;s scary :)

&lt;abbr&gt;&lt;em&gt;Brett Legree’s last blog post...&lt;a href=&quot;http://feeds.feedburner.com/~r/6weeksca/~3/499552330/&quot; rel=&quot;nofollow&quot;&gt;week 6 - final exam.&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Kelly,</p>
<p>I&#8217;m glad you caught that lest I sounded less than positive!  He (the new CEO) seems a very proactive guy, both Friar &amp; I have emailed him and received responses &#8211; that&#8217;s just so non-Factorylike, it&#8217;s scary <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p><abbr><em>Brett Legree’s last blog post&#8230;<a href="http://feeds.feedburner.com/~r/6weeksca/~3/499552330/" rel="nofollow">week 6 &#8211; final exam.</a></em></abbr></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/01/09/are-you-as-essential-as-morning-coffee/comment-page-1/#comment-13134</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Fri, 09 Jan 2009 22:07:25 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=421#comment-13134</guid>
		<description>&lt;b&gt;Todd,&lt;/b&gt;

As long as your RSS doesn&#039;t try to foil me again! 

&lt;b&gt;Brett,&lt;/b&gt;

Ah. Now that tragic difficulty is the &quot;angle from the psychotic megacorp mentality.&quot; Yuck.

And yes, you have hundreds of readers hanging on the performance of your new CEO—do email him again, we&#039;d love to hear that *he* exceeds expectations!

Until later,

Kelly</description>
		<content:encoded><![CDATA[<p><b>Todd,</b></p>
<p>As long as your RSS doesn&#8217;t try to foil me again! </p>
<p><b>Brett,</b></p>
<p>Ah. Now that tragic difficulty is the &#8220;angle from the psychotic megacorp mentality.&#8221; Yuck.</p>
<p>And yes, you have hundreds of readers hanging on the performance of your new CEO—do email him again, we&#8217;d love to hear that *he* exceeds expectations!</p>
<p>Until later,</p>
<p>Kelly</p>
]]></content:encoded>
	</item>
</channel>
</rss>

