Let’s Have Laughter and Hope and a Wild Discussion

Four be the things I am wiser to know:
Idleness, sorrow, a friend, and a foe.
Four be the things I’d been better without:
Love, curiosity, freckles, and doubt.
Three be the things I shall never attain:
Envy, content, and sufficient champagne.
Three be the things I shall have till I die:
Laughter and hope and a sock in the eye.
—Dorothy Parker

Dear readers and friends, crowd around the table. Last week’s Round Table was a rousing success. Having you here once again makes this the hottest ticket in town already! I’ve invited new friends and old to share their fresh perspective. I hope you’ll enjoy getting to know them—leave them a comment, and come on back to share your thoughts around the Maximum Customer Experience Round Table!

Gentle conversation from days gone by? Alive and well on Twitter, where George Dickel, Tennessee gentleman and whiskey distiller, writes to us from the year 1870. If anyone could convince me of the business value of Twitter, George might. Via Twitter Makes a Sale at FBI Memos.

After Mr. Dickel got me thinking about Twitter, Jackie Huba and David Armano started talking Tweets because of the loud uproar over lowly Skittles this week: Skittles’ Twittermania at Church of the Customer. They’ve certainly created an Experience around the brand—my question is, will it sell lousy candy? Not at this Table.

I love a dynamic conversation, and Jonathan Fields, one of my favorite writers, will liven this one up when he recommends that we Go Commando at Awake at the Wheel.

Paula Wellings gives her personal take on Experience Design. Design for Anything That Moves at Adaptive Path.

This week we talked Wow, Yes! here at MCE. Is there something in the air? Ardath Albee says Customers Are Looking for Yes! at Marketing Interactions.

Far from that positive note—or is it really the same thing from another angle? NSFW (but you aren’t at work while we’re enjoying our luncheon, are you?): Sony Releases New Stupid Piece of S**t That Doesn’t F**king Work at The Onion. Don’t watch it with your kids. I can’t recommend watching it while having your third martini, either. Spillage will occur. Why is this Experience so common that we all double up with laughter as we watch it?

Mrs. Parker would never let a Round Table discussion get too far without a bit of delightful professional jealousy to mix things up, and Ms. Erickson endeavours to follow her wicked example. 10 Insights From 11 Months of Working at Google at Occam’s Razor. Go on, drool.

Like a fiery brandy after our meal, is George Tannenbaum’s writing. A Bit of Poetry, vicious enough for any Round Table, at Ad Aged.

I hope you’ve eaten and drunk your fill with these great critics, tastemakers, and storytellers. Let’s do lunch again soon.

Love ‘em? Hate ‘em? Learn something fantastic as you clicked around? Think I missed the best one of the week? Please share in the comments!


Grow and be well,

Kelly Erickson

If you’re going to write, don’t pretend to write down. It’s going to be the best you can do, and it’s the fact that it’s the best you can do that kills you.
—Dorothy Parker