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	<title>Comments on: What Polly Wants, Polly Gets</title>
	<atom:link href="http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/feed/" rel="self" type="application/rss+xml" />
	<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/</link>
	<description>Go Where Your VisionPoints</description>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20836</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Mon, 16 Mar 2009 23:29:49 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20836</guid>
		<description>Brett,

Human beings. Can&#039;t get MCE without &#039;em. So true.

Whoa. Six, and they are &lt;em&gt;not&lt;/em&gt; small bottles. Whoa.

Yah, man, Red Stripe comes from Jamaica in those. I didn&#039;t know they had a special name.

Did I say whoa?

Later...</description>
		<content:encoded><![CDATA[<p>Brett,</p>
<p>Human beings. Can&#8217;t get MCE without &#8216;em. So true.</p>
<p>Whoa. Six, and they are <em>not</em> small bottles. Whoa.</p>
<p>Yah, man, Red Stripe comes from Jamaica in those. I didn&#8217;t know they had a special name.</p>
<p>Did I say whoa?</p>
<p>Later&#8230;</p>
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		<title>By: Brett Legree</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20816</link>
		<dc:creator>Brett Legree</dc:creator>
		<pubDate>Mon, 16 Mar 2009 19:31:27 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20816</guid>
		<description>Kelly,

Exactly - something about &quot;maximum customer experience&quot;, someone I know blogs about that a lot... :)

Six is a nice round Viking number, you know.

Stubby:

http://en.wikipedia.org/wiki/Beer_bottle#Stubby

&lt;abbr&gt;&lt;em&gt;Brett Legree’s last blog post...&lt;a href=&quot;http://feedproxy.google.com/~r/6weeksca/~3/s_wesmZSHGs/&quot; rel=&quot;nofollow&quot;&gt;symptom of the universe.&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Kelly,</p>
<p>Exactly &#8211; something about &#8220;maximum customer experience&#8221;, someone I know blogs about that a lot&#8230; <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Six is a nice round Viking number, you know.</p>
<p>Stubby:</p>
<p><a href="http://en.wikipedia.org/wiki/Beer_bottle#Stubby" rel="nofollow">http://en.wikipedia.org/wiki/Beer_bottle#Stubby</a></p>
<p><abbr><em>Brett Legree’s last blog post&#8230;<a href="http://feedproxy.google.com/~r/6weeksca/~3/s_wesmZSHGs/" rel="nofollow">symptom of the universe.</a></em></abbr></p>
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	<item>
		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20815</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Mon, 16 Mar 2009 19:27:28 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20815</guid>
		<description>Brett,

I think you linked to Heritage once before. I remember getting thirsty just looking at their website! Whatever their size, any company that can make you feel like there&#039;s a human being on the other end is bound to make fans quickly.

&lt;em&gt;Six?&lt;/em&gt; Whew.

Graham,

But... but... I said it wasn&#039;t about all those other things! Can&#039;t fool you, I guess.  :)

Somebody&#039;s going to have to explain to me what a stubby is (short bottle, perhaps?), though I really hesitate to ask.

Until later,

Kelly</description>
		<content:encoded><![CDATA[<p>Brett,</p>
<p>I think you linked to Heritage once before. I remember getting thirsty just looking at their website! Whatever their size, any company that can make you feel like there&#8217;s a human being on the other end is bound to make fans quickly.</p>
<p><em>Six?</em> Whew.</p>
<p>Graham,</p>
<p>But&#8230; but&#8230; I said it wasn&#8217;t about all those other things! Can&#8217;t fool you, I guess.  <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Somebody&#8217;s going to have to explain to me what a stubby is (short bottle, perhaps?), though I really hesitate to ask.</p>
<p>Until later,</p>
<p>Kelly</p>
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		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20811</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Mon, 16 Mar 2009 18:05:52 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20811</guid>
		<description>@Brett - lol these days about two beer would get me going. I sure don&#039;t drink like I used to...

Still, it&#039;s the principle of the matter. Drinking 4.5% just seems wrong somehow. Like taking the last seat on the bus from the old lady, or cheering for the Senators. Don&#039;t get me wrong, I&#039;d love to give it a taste. I&#039;ll just need to psyche myself up to get past the shame...

(And yes, the fact that they&#039;re stubbies will help!)

~Graham

&lt;abbr&gt;&lt;em&gt;Graham Strong’s last blog post...&lt;a href=&quot;http://www.grahamstrong.com/blog/5-steps-to-better-brainstorming-for-the-intrepid-freelancer-and-independent-business-owner/&quot; rel=&quot;nofollow&quot;&gt;5 Steps To Better Brainstorming for the Intrepid Freelancer and Independent Business Owner&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>@Brett &#8211; lol these days about two beer would get me going. I sure don&#8217;t drink like I used to&#8230;</p>
<p>Still, it&#8217;s the principle of the matter. Drinking 4.5% just seems wrong somehow. Like taking the last seat on the bus from the old lady, or cheering for the Senators. Don&#8217;t get me wrong, I&#8217;d love to give it a taste. I&#8217;ll just need to psyche myself up to get past the shame&#8230;</p>
<p>(And yes, the fact that they&#8217;re stubbies will help!)</p>
<p>~Graham</p>
<p><abbr><em>Graham Strong’s last blog post&#8230;<a href="http://www.grahamstrong.com/blog/5-steps-to-better-brainstorming-for-the-intrepid-freelancer-and-independent-business-owner/" rel="nofollow">5 Steps To Better Brainstorming for the Intrepid Freelancer and Independent Business Owner</a></em></abbr></p>
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		<title>By: Brett Legree</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20802</link>
		<dc:creator>Brett Legree</dc:creator>
		<pubDate>Mon, 16 Mar 2009 15:04:29 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20802</guid>
		<description>@Graham,

Yeah, they had me with the stubbies too...

I swear though that they must measure the alcohol differently (kind of like Guinness or something) - 6 of these babies and you&#039;re well on your way.

I still need to make my way to the factory myself to buy some of the seasonal beers.

&lt;abbr&gt;&lt;em&gt;Brett Legree’s last blog post...&lt;a href=&quot;http://feedproxy.google.com/~r/6weeksca/~3/q0MeC-lIKEw/&quot; rel=&quot;nofollow&quot;&gt;what are you living for?&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>@Graham,</p>
<p>Yeah, they had me with the stubbies too&#8230;</p>
<p>I swear though that they must measure the alcohol differently (kind of like Guinness or something) &#8211; 6 of these babies and you&#8217;re well on your way.</p>
<p>I still need to make my way to the factory myself to buy some of the seasonal beers.</p>
<p><abbr><em>Brett Legree’s last blog post&#8230;<a href="http://feedproxy.google.com/~r/6weeksca/~3/q0MeC-lIKEw/" rel="nofollow">what are you living for?</a></em></abbr></p>
]]></content:encoded>
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		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20799</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Mon, 16 Mar 2009 14:38:15 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20799</guid>
		<description>@Brett -- Just checked out the Heritage site!

Pros
Stubbies! (fn&#039;a)

Cons
Can&#039;t get it in Thunder Bay
Only 4.5% (what, is this light beer...?)

My wife just got back from Ottawa last night -- wish I had read about this first, I would have gotten her to pick up some!

Ah well, one day I&#039;ll make my journey to that oyster cracker factory...

~Graham

&lt;abbr&gt;&lt;em&gt;Graham Strong’s last blog post...&lt;a href=&quot;http://www.grahamstrong.com/blog/5-steps-to-better-brainstorming-for-the-intrepid-freelancer-and-independent-business-owner/&quot; rel=&quot;nofollow&quot;&gt;5 Steps To Better Brainstorming for the Intrepid Freelancer and Independent Business Owner&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>@Brett &#8212; Just checked out the Heritage site!</p>
<p>Pros<br />
Stubbies! (fn&#8217;a)</p>
<p>Cons<br />
Can&#8217;t get it in Thunder Bay<br />
Only 4.5% (what, is this light beer&#8230;?)</p>
<p>My wife just got back from Ottawa last night &#8212; wish I had read about this first, I would have gotten her to pick up some!</p>
<p>Ah well, one day I&#8217;ll make my journey to that oyster cracker factory&#8230;</p>
<p>~Graham</p>
<p><abbr><em>Graham Strong’s last blog post&#8230;<a href="http://www.grahamstrong.com/blog/5-steps-to-better-brainstorming-for-the-intrepid-freelancer-and-independent-business-owner/" rel="nofollow">5 Steps To Better Brainstorming for the Intrepid Freelancer and Independent Business Owner</a></em></abbr></p>
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		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20797</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Mon, 16 Mar 2009 14:26:20 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20797</guid>
		<description>Great story Kelly!

And yes, it could be about all those things you said it wasn&#039;t (except, given the signage, this really isn&#039;t not about the awnings...)

Another thing it could be about is finding and catering to your core customers. They should make a commercial about your daughter and her trek all the way north to Vermont to find the mecca of her favourite crackers! Over Ben and Jerry&#039;s no less...

Sounds like you all had a great trip!

~Graham

&lt;abbr&gt;&lt;em&gt;Graham Strong’s last blog post...&lt;a href=&quot;http://www.grahamstrong.com/blog/5-steps-to-better-brainstorming-for-the-intrepid-freelancer-and-independent-business-owner/&quot; rel=&quot;nofollow&quot;&gt;5 Steps To Better Brainstorming for the Intrepid Freelancer and Independent Business Owner&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Great story Kelly!</p>
<p>And yes, it could be about all those things you said it wasn&#8217;t (except, given the signage, this really isn&#8217;t not about the awnings&#8230;)</p>
<p>Another thing it could be about is finding and catering to your core customers. They should make a commercial about your daughter and her trek all the way north to Vermont to find the mecca of her favourite crackers! Over Ben and Jerry&#8217;s no less&#8230;</p>
<p>Sounds like you all had a great trip!</p>
<p>~Graham</p>
<p><abbr><em>Graham Strong’s last blog post&#8230;<a href="http://www.grahamstrong.com/blog/5-steps-to-better-brainstorming-for-the-intrepid-freelancer-and-independent-business-owner/" rel="nofollow">5 Steps To Better Brainstorming for the Intrepid Freelancer and Independent Business Owner</a></em></abbr></p>
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		<title>By: MCE Round Table: Tell Me a Story&#8230; &#124; Maximum Customer Experience Blog</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20498</link>
		<dc:creator>MCE Round Table: Tell Me a Story&#8230; &#124; Maximum Customer Experience Blog</dc:creator>
		<pubDate>Sat, 14 Mar 2009 10:14:59 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20498</guid>
		<description>[...] &#171; &#171; What Polly Wants, Polly Gets &#124; Main &#124; [...]</description>
		<content:encoded><![CDATA[<p>[...] &laquo; &laquo; What Polly Wants, Polly Gets | Main | [...]</p>
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		<title>By: Brett Legree</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20431</link>
		<dc:creator>Brett Legree</dc:creator>
		<pubDate>Fri, 13 Mar 2009 23:03:40 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20431</guid>
		<description>Kelly,

I like this one.  Because this is how I envision my business will be.  People will drive from far off to see just where things are done.  And I will give them free samples :)

It reminds me of this place:

http://www.heritagebrewing.com/home.html

I saw their beer at the local store, and just *had* to try it because of the story behind it.  You see, they had to lobby the LCBO (who control liquor in Ontario) to let them display their beer in the stores.

But...

They had to deliver it themselves, that was part of the stipulation.  So they did.  Their brewery is about 90 minutes from Splat Creek.  And they brought the beer up here.

I emailed them, and 10 minutes later, they emailed back!!!

I have a standing invitation to drop in any time (as long as it is between 8 and 4, Monday to Friday, because they don&#039;t work weekends...)

Cool stuff...

&lt;abbr&gt;&lt;em&gt;Brett Legree’s last blog post...&lt;a href=&quot;http://feedproxy.google.com/~r/6weeksca/~3/q0MeC-lIKEw/&quot; rel=&quot;nofollow&quot;&gt;what are you living for?&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Kelly,</p>
<p>I like this one.  Because this is how I envision my business will be.  People will drive from far off to see just where things are done.  And I will give them free samples <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>It reminds me of this place:</p>
<p><a href="http://www.heritagebrewing.com/home.html" rel="nofollow">http://www.heritagebrewing.com/home.html</a></p>
<p>I saw their beer at the local store, and just *had* to try it because of the story behind it.  You see, they had to lobby the LCBO (who control liquor in Ontario) to let them display their beer in the stores.</p>
<p>But&#8230;</p>
<p>They had to deliver it themselves, that was part of the stipulation.  So they did.  Their brewery is about 90 minutes from Splat Creek.  And they brought the beer up here.</p>
<p>I emailed them, and 10 minutes later, they emailed back!!!</p>
<p>I have a standing invitation to drop in any time (as long as it is between 8 and 4, Monday to Friday, because they don&#8217;t work weekends&#8230;)</p>
<p>Cool stuff&#8230;</p>
<p><abbr><em>Brett Legree’s last blog post&#8230;<a href="http://feedproxy.google.com/~r/6weeksca/~3/q0MeC-lIKEw/" rel="nofollow">what are you living for?</a></em></abbr></p>
]]></content:encoded>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/03/13/what-polly-wants-polly-gets/comment-page-1/#comment-20425</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Fri, 13 Mar 2009 22:34:37 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=539#comment-20425</guid>
		<description>Friar,

;)

You know why I have so few blog subscriptions? Because I never skim. Not that anyone feels honored by knowing they&#039;re on my daily list, but go ahead and feel honored, and I will, too. I know you&#039;re a busy nuclear engr. who&#039;s only here to make his company Experience better, and I appreciate every stolen moment. Thank you.

Matt,

Sorry you got stuck in mod. Especially with such nice words for this post!

Sometimes it&#039;s the silliest things we remember longest, and I have a feeling this one will stick with Polly for a long time. I swear she was an inch taller when she emerged from the building. And bold like her grandma. (I gotta get me some o&#039; that!)

Later,

Kelly</description>
		<content:encoded><![CDATA[<p>Friar,</p>
<p> <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>You know why I have so few blog subscriptions? Because I never skim. Not that anyone feels honored by knowing they&#8217;re on my daily list, but go ahead and feel honored, and I will, too. I know you&#8217;re a busy nuclear engr. who&#8217;s only here to make his company Experience better, and I appreciate every stolen moment. Thank you.</p>
<p>Matt,</p>
<p>Sorry you got stuck in mod. Especially with such nice words for this post!</p>
<p>Sometimes it&#8217;s the silliest things we remember longest, and I have a feeling this one will stick with Polly for a long time. I swear she was an inch taller when she emerged from the building. And bold like her grandma. (I gotta get me some o&#8217; that!)</p>
<p>Later,</p>
<p>Kelly</p>
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