Never Eat Cake Alone

Let’s get this party started! Image by Randy Stewart
“One thing I love about Experience Design,” I mentioned in the comments of last Saturday’s post, “is *everyone* sees it every day. You don’t have to work in it to have something to say about it, or to be creating those purposeful experiences in your own field.”
That’s been the story of this Little Blog That Could… we get together a few times a week, to talk about the zillion (and counting!) ways that Experience Design touches all our lives every day, and how great Customer Experience can make your business grow.
It’s nearly Spring, the birds are singing, and yes, this is the 300th post at Maximum Customer Experience. Thank you, dear reader, for your incredible support and wonderful insights. You make this the community I hoped it would become, way back in the beginning.
Darn, I feel so good I should do something about it. No wait—let’s do something together!
WOOT! KELLY’S GIVING STUFF AWAY!
It’s the Maximum Customer Experience Word-of-Mouth Birthday Giveaway, and all you have to do to have a chance at some awesome reading from my favorite butt-kicking authors, is to spread the word about this post!
A gift for one of my dear friends and loyal commenters:
On March 25, 2009 (that’s one week from now), I will be randomly drawing one name to receive a jump-start kit of four of the books that have changed my business life for the better. I hope they’ll do the same for you!
Get Clients Now! A 28-day Marketing Program for Professionals, C.J. Hayden, a totally practical WOW guide to growing your business;
Never Eat Alone, Keith Ferrazzi, a brilliant guide to making personal connections that enrich your business and personal life;
A Whack on the Side of the Head: How You Can Be More Creative, 25th Anniversary Edition, Roger von Oech, the ultimate kick-in-the-pants for the creative side of everyone;
Tribes: We Need You to Lead Us, Seth Godin, the book that blew me away with incredible insights on true leadership and connecting with your fans
Read “If you have previously commented,” below, for How to Enter.
A gift for one lucky new friend:
On the same day, March 25, 2009, I will be randomly drawing one name of a new commenter to receive a copy of my favorite, life-changing book about the power of personal connections:
Never Eat Alone by Keith Ferrazzi, master connector.
Read “If you came because a friend asked you to visit” or “If you’re a new commenter,” below, for How to Enter.
What’s it all about? There’s not much of a trick to it—I have a crazy, personal desire to see the most ever commenters arrive here, on the occasion of MCE’s 300th post-birthday. Of course, as always I love to spread the word about the blog to new readers, and I hope you’ll all become subscribers—what better way than by getting my dear friends and readers involved?
How to Enter the Maximum Customer Experience Word-of-Mouth Birthday Giveaway:
If you have previously commented at the Maximum Customer Experience Blog,
Ask at least five friends to visit today’s post and leave a comment here, at http://maximumcustomerexperience.com/2009/03/19/win-a-prize-wish-mce-a-happy-300th
Then email me: kellye (at) visionpoints (dot) net, with the subject line: I Spread the Word Today, Kelly! ONE EMAIL PER PERSON, so think of all the people you want to ask beforehand! In the email, please list the five people’s names so I can give you credit (no contact information, just their names is fine). Yes, you must spread the word to at least five people to enter. Yes, you must email, not leave folks’ names in a comment.
That’s it! For asking your friends to come by, you get your name in the hat once; for each friend who visits and leaves a comment, you get your name in the hat again. So the better you are at word-of-mouth, the better your chances to win!
One note: I would LOVE to have your help on Twitter, StumbleUpon, your own blog, and other ways of connecting with gobs of friends all at once—please do!—but I can not count all 20,000 of your Twitter followers or blog subscribers as entries, even if they all swear you personally invited them when they come by to comment. Please, limit your entry email to listing friends you asked in person (I would ADORE that), on the telephone (still quite loveable), or personally via email or other electronic means (Skype, IM, etc.; also delightful ways of telling a friend). Let’s play nice and have fun with this!
If you came because a friend asked you to visit,
Leave a comment here, at this post, with the words “Word of Mouth Works, Kelly” somewhere in the comment. Other lovely and flattering comments such as “Happy 300th post” and “I love your writing and I’m your newest subscriber!” are greatly appreciated, but not strictly necessary.
Your comment enters you and increases your friend’s chances, too!
If you’re a new commenter, but not personally sent by a friend, of course I’d still love to have an opportunity to give you that copy of Never Eat Alone!
A new commenter is someone who has not commented at the Maximum Customer Experience Blog before 5:19am EST on March 19, 2009.
Just leave me a comment here, at this post, with some nice words about at least one other post you’ve read here at MCE.
Your comment enters you for a chance to win!
No purchase necessary. Limit one entry per person. Entries made with multiple e-mail addresses, under multiple identities or through the use of any agent or other device to enter multiple times will be summarily tossed (i.e., they are not valid entries). By entering, you acknowledge compliance with these official rules, including all eligibility requirements. Your information is not going into any database, nor being used for any purposes beyond giving you a cool gift for being a loyal fan of the Maximum Customer Experience Blog. The two winners will need to email me their mailing address, in order to receive their prize. Void where prohibited.
In the event that either prize has no entries *gasp*, that prize will not be awarded, so get going!
This Maximum Customer Experience Word-of-Mouth Birthday Giveaway closes on March 24, 2009 at 11:59pm EST, after which I will choose the winners from eligible entries, in a random pull from my daughter’s lovely purple hat. Winners will be announced in a post on or before March 27, 2009.

Winnie-the-Pooh in her best party dress, representing our esteemed auditing firm of Bear, Oso, and Ursa
Thanks, once again, for being here. My days have ups and downs and joy and craziness, just like yours, but it’s always a wonderful Experience to talk with, scuffle with, and learn from you, my dear reader.
Grow and be well,
Kelly Erickson













19 March 2009, 7:40 am
Since you’ve got all these bear pictures, can I ask my kids to come and visit, as that would count for four people! Throw in my wife and that’s my five without me having to even leave the house
I guess since most of them can’t type I’ll have to find other people, eh?
I like that first picture – it’s making me hungry. Maybe Friar should paint something like that.
19 March 2009, 7:54 am
Brett,
*quickly rewrites rules to exclude persons who can’t yet type* You do have a built-in network there, don’t you? One day when they’re a bit past elementary school you’ll have a whole word-of-mouth army!
Once Winnie’s firm was selected to keep an eye on The Purple Hat, I knew we had a theme. Bears love a good party, hehe.
Mmm, and I actually know a bakery here that makes those… y’think I could count that as lunch?
Regards (and thanks!),
Kelly
19 March 2009, 9:06 am
Word of Mouth Works, Kelly.
sent here by my brother. Customer Experience is what I do for a living too. However, changing corporate behaviour is an extreme challenge. Purchasing just doesn’t get it. Why is selling billboard advertising easier?
19 March 2009, 9:33 am
Happy anniversary Kelly!
I hope your party is a huge success. I am going off now to find five people
Wendi Kelly- Life’s Little Inspirations’s last blog post…Leaping and Jumping and Flying High
19 March 2009, 9:34 am
Word of Mouth Works, Kelly.
Sent here by my friend Francis Kopke. Customer Experience for a home office, one guy web developer is kinda hard to find good information. I’ll be back for regular visits. Great Site!
Chris
19 March 2009, 9:41 am
I have unleashed the hounds! Your site will crash with all the traffic.
Never say contest and word of mouth in the same post. I know too many people and am too competative.
Heh,heh,heh.
Eyeteaguy
Eyeteaguy’s last blog post…Random Thoughts
19 March 2009, 10:28 am
@Eyeteaguy,
You’re just lucky that my kids don’t have email (well, they do but they don’t use it yet) otherwise I’d have blown you out of the water.
Your networking skills are no match next to the power of my reproductive skills (aka The Dark Side).
19 March 2009, 10:36 am
@Brett
Just wait until my CIA clones are hatched.
Eyeteaguy
**Warning, warning. Blog being hijacked. Warning, warning**
Eyeteaguy’s last blog post…Random Thoughts
19 March 2009, 10:59 am
@Eyeteaguy,
Damn. I thought I was the only one with clones.
CLONE WAR!!!
(heh heh, blogjacking in progress – call the 20-foot tall inflatable gorillas with the big bananas…)
19 March 2009, 1:09 pm
Word of Mouth Works, Kelly. Francis Kopke sent me here. Good luck Francis!
19 March 2009, 1:22 pm
Where the heck is Friar today? Not even 20-foot tall inflatable gorillas could get him to show up. He must be sick or something.
19 March 2009, 1:49 pm
I think he is cowing in fear. I may have mentioned firebombing in a previous comment.
Sorry.
@Friar C’mon out Friar. I was just kidding!
Eyeteaguy
Eyeteaguy’s last blog post…Random Thoughts
19 March 2009, 2:08 pm
Step one for James: Leave a comment here.
I’m SO IN!!! (Except for Seth, but hey.)
Now for step two…
James Chartrand – Men with Pens’s last blog post…Interview with Pen woMan #4: The Rogue Taylor Reveals All
19 March 2009, 2:28 pm
Boy, Francis, when you set your mind to something… !! Thanks, I’d be pleased as punch to meet my secret goals on the strength of your recommendations and crashing the site would be an amusing bonus.
Thanks to all the new folks peeking in today—Michael, Chris, David. I hope you’ll find lots of great content hiding in the other 299 posts to stick around for!
To my dear hijackers—c’mon, no gorillas when we’re having guests in to our living room, eh?
Wendi, James,
Thank you in advance. It’s the party that loyal friends like you built.
Until later,
Kelly
19 March 2009, 2:29 pm
Go, Kelly, go! 300 posts?!?!? Are you kidding? If I do the math properly, for me to reach 300 posts on either of my blogs I’ll need to live to the age 45,397 years old.
Congrats to you on the milestone!
19 March 2009, 2:35 pm
Congrats, Kelly. Would that I were so devoted. I’ll have to start all over again one day. Meanwhile, I’m at MwP. Evidently being James’ bitch, for that is the reason I am over here.
19 March 2009, 2:37 pm
Welcome to my favorite Charfish!
I’m shocked to have to moderate you. Thought you’d popped your head in here before. Now that I know how one-sided my love for your writing is…
I’m glad to see ya. Wagging tail like a puppy, and sticking name into hat for you and your friend.
Until later,
Kelly
19 March 2009, 2:49 pm
Tei,
I’d been hoping to have you as mine, but apparently, as with Charlie, the love is too one-sided. Still, delighted that you could make it.
HEY, I just noticed that James’ friends are not following the rules. To get your name in the hat don’t forget to put that magical phrase, “Word of Mouth Works, Kelly” in the comments, kids, or I’ll have to get rough with ya on my 300th. That wouldn’t be pretty.
Until later,
Kelly
19 March 2009, 2:52 pm
@ Kelly – Tsk, the rules state:
Ask at least five friends to visit today’s post and leave a comment here, at http://maximumcustomerexperience.com/2009/03/19/win-a-prize-wish-mce-a-happy-300th
I’ll never get them back now. *sigh*
James Chartrand – Men with Pens’s last blog post…Interview with Pen woMan #4: The Rogue Taylor Reveals All
19 March 2009, 3:19 pm
Hehe. Lemme see— your friends didn’t read the post? Where it says: “If you came because a friend asked you to visit” blah blah blah? I tested this on a friend first, too. Charlie, Tei, I’m hurt. Francis’ friends read the post.
They’re subscribed to comments AND they work for you. I expect their return imminently.
19 March 2009, 4:08 pm
Good lord, you mean we have to follow the RULES!? James didn’t mention all these restrictions when he brought me on board. Sneaky devil!
Okay, okay! “Word of Mouth Works, Kelly!!”
And while I’m at it, a very happy 300th to you. Quite the milestone! Huzzah!
Nicole Brunet’s last blog post…A Place in My Mind
19 March 2009, 4:10 pm
You’re getting 300 comments if I have to leave half of them myself. I love a challange.
Now where did I put my little black book.
Francis
Eyeteaguy’s last blog post…Random Thoughts
19 March 2009, 4:27 pm
Francis is my new BFF. Can I say that without sounding like my 10-year-old?
(Who, by the way, would never say that. Must add that disclaimer in case Winnie tells on me.)
Nicole,
Hello and welcome to MCE!
James doesn’t mention rules in the hopes that he is above them, but in fact just because the world revolves around him does not mean that his peeps don’t have to do a bit of cut and paste for a chance at Keith’s book.
Thanks for the good wishes.
Later,
Kelly
19 March 2009, 4:30 pm
Yes, well, my victory lies in the fact that I *could* have won books because I *do* have people who would stick up for me when I need them to.
THAT is very cool. So I am glorious regardless of the fact that I’m bookless.
James Chartrand – Men with Pens’s last blog post…Interview with Pen woMan #4: The Rogue Taylor Reveals All
19 March 2009, 4:38 pm
Go get them Kelly. Stay warm and have some cake.
Mike’s last blog post…Life in the Bow Seat
19 March 2009, 5:05 pm
Kelly, first off — CONGRATS ON BEING 300. (Oh wait…. hehehe.)
Secondly, I am here because Sir James Chartrand, King of Comments — that’s his proper title, yes? — dragged me out of the dentist chair to win him a book about Tribes.
Word of Mouth Works, Kelly.
Amy Derby’s last blog post…Ads on Law Blogs? Are We Really That Desperate?
19 March 2009, 5:08 pm
On a side yet related note, “Waiting for your Cat to Bark” came in the mail today. Someone told me I might like it
James Chartrand – Men with Pens’s last blog post…Interview with Pen woMan #4: The Rogue Taylor Reveals All
19 March 2009, 5:08 pm
*quickly adds bold to a couple of key phrases that were already in italics in the rules*
James,
I hate to tell you, but the part of the bitter commenter is usually played by Francis. You must continue to play the part of Le Roi du Comments unless he vacates his position.
Besides, they’ll be back. And if they’re not I’ll probably grandfather you, because rules in italics are, like, so hard to follow.
Mike,
Hello and welcome! The rowing guy from next door in Maryland, right? Very nice to have you here on this rainy midAtlantic day. Thanks for the comment!
Until later,
Kelly
19 March 2009, 5:10 pm
Yes, yes! That is an awesome book. Somebody has good taste in reading material.
19 March 2009, 5:10 pm
@ Kelly – Did you know that italics aren’t user-friendly?
James Chartrand – Men with Pens’s last blog post…Interview with Pen woMan #4: The Rogue Taylor Reveals All
19 March 2009, 5:13 pm
I want my money back. This was user-tested on a nookluar engineer. Do you know what user testing like that can set you back?
19 March 2009, 5:16 pm
I’m easy but I’m not cheap.
Signed,
Nookluar Engineer
Brett Legree’s last blog post…i am what i am, i am who i am. a guest post by eyeteaguy.
19 March 2009, 5:18 pm
Oops, Hi Amy!
& to win you a book about Never Eating Alone. Good luck to both of you.
I heard James can hardly wait to read Tribes. ‘Specially psyched about that, because I’ve been recommending it here and elsewhere for months, and because he wants to own his very own 1/4″ photograph of yours truly.
(I never miss a chance to say I’m on the book jacket.)
Thanks for stopping in—and pass the word on to your dentist when you hop back in the chair, LOL. Now this has real “viral” potential.
Later,
Kelly
19 March 2009, 5:19 pm
To all those who got here through my emails, Facebook, Twitter and blog, PLEASE leave a comment (its free) and make sure you say “Word of Mouth Works, Kelly”. And let Kelly know who sent you here.
We are trying to get Kelly 300 comments for her 300th post!
Thanks guys(gals).
Francis
Francis Kopke’s last blog post…Random Thoughts
19 March 2009, 5:19 pm
Brett,
It’s proof that UX is both an art and a science. You provided the Science, friends of James provide the Art.
19 March 2009, 5:22 pm
Francis,
Will you divorce your wife and marry me?
19 March 2009, 5:30 pm
@Kelly – Wait.. what? You’re on the Tribes cover? Where? Would you sign my copy? LOL!
(Now I’m fervently searching these billion faces staring back at me.)
Nicole Brunet’s last blog post…A Place in My Mind
19 March 2009, 5:50 pm
Nicole,
Top left corner of the letter “R.” (Hehehehehehe, thanks for asking.)
Get your magnifying glass out, there’s a few more people on there that I know around the blogosphere including Chris Brogan, Sonia Simone… but my old eyes (I’m 300, don’t cha know) needed readers and the magnifying glass to find them.
Later,
Kelly
19 March 2009, 5:53 pm
…late for the party. (Sorry, I was running around all day at the Factory).
HAPPY 299th Kelly!
Friar’s last blog post…I know these things to be true, because cartoons tell me so.
19 March 2009, 5:53 pm
Okay, here’s ANOTHER comment (to help bring the total up to 300).
Friar’s last blog post…I know these things to be true, because cartoons tell me so.
19 March 2009, 5:54 pm
…and another!
Friar’s last blog post…I know these things to be true, because cartoons tell me so.
19 March 2009, 5:56 pm
Kelly
By Odin, word of mouth works. The valiant Friar sent me here.
Olaf ThunderFröck’s last blog post…I know these things to be true, because cartoons tell me so.
19 March 2009, 5:58 pm
Kelly
Word of mouth works. Friar sent me here (Bless him)
299 posts. (Sob). That’s so inspiring! (Sniff). It brings tears to my ears, and I feel estrogen swell in my bosom!
19 March 2009, 5:58 pm
Just because I have to, 301.
James Chartrand – Men with Pens’s last blog post…Interview with Pen woMan #4: The Rogue Taylor Reveals All
19 March 2009, 6:01 pm
Dudes, I kinda had in mind something beyond gaming my comments, y’know? Friar, did you invite all your Splat Creek neighbors to come by and comment? My email inbox is looking a bit hollow… *taps foot impatiently*
But it’s cute. If you’ll both divorce your work, (italics are fun) I’ll marry you, too, for the effort, okay?
19 March 2009, 6:03 pm
Wait, don’t I get to get marri-… Oh for god’s sake, what was I thinking?
Carry on!
James Chartrand – Men with Pens’s last blog post…Interview with Pen woMan #4: The Rogue Taylor Reveals All
19 March 2009, 6:04 pm
Olaf, Oprah-Mom, see comment to Friar.
Bad, bad Friar.
Summary tossage has occurred.
19 March 2009, 6:06 pm
Hey Kelly,
Congrats on 300! Been so busy wrapped up in my current project all day (all week, all month…) that I didn’t have a chance to make it over here yet. Thanks for the gentle nudge — I’m always glad to join the party!
I’ll knock on a few doors for you now.
~Graham
Graham Strong’s last blog post…5 Steps To Better Brainstorming for the Intrepid Freelancer and Independent Business Owner
19 March 2009, 6:07 pm
James,
I meant you. Olaf and Oprah-Mom just got in the way of my proposal.
Not like you’re gonna divorce your work, though. You drive yourself harder than those minions who can’t be bothered to wander back over here to vindicate themselves, and I know it.
19 March 2009, 6:08 pm
Graham,
I knew that. Yeah. I didn’t think you’d forgotten all about blog-o-land, no I didn’t.
Thanks for looking up for a minute, friend!
Later,
Kelly
19 March 2009, 6:20 pm
Word of mouth Kelly…Francis sent me here!
19 March 2009, 6:51 pm
James, I am shocked that you haven’t read tribes. Especially when you have one of your own!
that is a MUST READ book!
Wendi Kelly- Life’s Little Inspirations’s last blog post…A Quarter for your Thoughts
19 March 2009, 6:56 pm
Happy 300th! You look beautiful!
I am off to spread the word so that all can celebrate one of my favorite places on the web. Hugs Kelly, you truly do transform our experience each time we visit! Karen
Karen Swim’s last blog post…Clear as Mud
19 March 2009, 7:07 pm
Janet,
Thanks for coming by! I hope you’ll take a moment to flip through the site and enjoy some of my other posts!
Wendi,
Agreed. A total must-read. Phenomenal book.
*Note to self: “Phenomenal” is too hard too type.*
Karen,
I’m a little furrier than usual in that top portrait, but I’m glad you can still recognize me.
Thanks very much, for your kind words!
Later,
Kelly
19 March 2009, 8:06 pm
Hi Kelly, congratulations on your posting milestone and having such a wonderful network of friends and supporters. Looks like word of mouth works Kelly
Wendi encouraged me to pop over, though I see Ms Swim has been tweeting away too…
Enjoy your party
Joanna
Joanna Young’s last blog post…Are You Tuning in to Positive Feedback?
19 March 2009, 8:23 pm
Joanna,
Yet another person I see around the blogosphere so often I was surprised to have to fish you out of moderation. I feel as though you’ve been here before!
Thanks very much for your comment. It’s a much better party with friends, and friends of friends.
More names entered into hat!
Regards,
Kelly
19 March 2009, 8:33 pm
when sending out emails recomending website, its important to include the LINK!
That may explain the crickets….. <–Looney Toons reference see http://deepfriar.wordpress.com/2009/03/17/i-know-these-things-to-be-true-because-cartoons-tell-me-so
Eyeteaguy
Eyeteaguy’s last blog post…Random Thoughts
20 March 2009, 6:40 pm
Sorry Kelly, let you down. Seems my friends can’t take 2 minutes out of their day to help me (you) out.
Eyeteaguy
Eyeteaguy’s last blog post…Random Thoughts
20 March 2009, 9:21 pm
“Word of Mouth Works, Kelly” — says Deb, and thanks to Karen Swim, I’m here. Great to see your blog and happy 300s. Have Tribes mentioned on my blog in a Feb. post. Best wishes.
Deb’s last blog post…During Crises & Crunch, What Matters?
20 March 2009, 9:23 pm
No worries, Francis—more chance to win for the friends who did come by! And there’s still a few days. But I guess Winnie won’t have to break out the ten-gallon hat as I was secretly hoping.
Word-of-mouth is a delightfully slow-and-steady process. I embrace it.
Later,
Kelly
20 March 2009, 9:26 pm
Deb,
Hello and welcome! You sneaked in under me, proving the power of word-of-mouth as I was writing about it! Tribes is a great one. Consider yourself entered for another great reading experience!
Regards,
Kelly
21 March 2009, 12:34 am
Hi Kelly! I was traveling yesterday and just now got your message, and nice message from Graham. You know I love my Maximum Customer Experience socializing and learning here with you! I’ll always drive across town to get the great coffee you serve here.
Just sent out a tweet for ya…
Todd
Todd Smith’s last blog post…Commercial Photography For My Sister
21 March 2009, 9:08 am
Todd,
Thanks for the Tweet, I appreciate it. I’m glad you’re keeping busy!
Until later,
Kelly
24 March 2009, 3:47 pm
Okay , everyone I WOULD send here, is here… Hm…must think harder….
Janice Cartier’s last blog post…The Story Artist
24 March 2009, 3:52 pm
Janice,
Please do, dear. We wouldn’t want one of our Canadian friends to walk away with this too easily, would we?
Until later,
Kelly
26 March 2009, 1:29 pm
Why wouldn’t we want one of our Canadian friends to walk away with it? Are we being protectionist?
Oops, just walked away with it.
Eyeteaguy
Eyeteaguy’s last blog post…What have you done for me lately?
26 March 2009, 1:43 pm
Waves across border…Graham got me and Kelly…This is almost like tag…artist eyes potential tag targets…
Janice Cartier’s last blog post…Oranges Go Here
26 March 2009, 3:46 pm
Francis,
And handily, if not easily. Word of Mouth Works, eh?
Janice,
Next time I play tag at someone else’s house, though.
Later,
Kelly
10 April 2009, 4:49 pm
word of mouth works Kelly…all thanks to Francis Kopke.
12 April 2009, 6:01 pm
Geez Dave, better late than never? I already won, but thatnks for coming out!
I keep forgetting that you only got the Internet in the Soo last week.
Eyeteaguy’s last blog post…And you are?