Wednesday Words

To Go Where Your VisionPoints, a few inspiration points for you and your business.

You have to have doubts. I have collaborators I work with. I listen and then I decide. That’s how it works.
—Giorgio Armani

I was discussing blog strategy recently with a friend. Specifically, part of my strategy here, at the Maximum Customer Experience Blog. I don’t do blogging-about-blogging here, so we won’t go down that road, but the gist of what I said to my friend was: this is who I am. The way I treat my blog and my comment-section differs little from how I treat people face-to-face. I couldn’t keep up an image that wasn’t true to the core of  “me” over the long haul—and I am in this, I hope, for quite a long haul.

People won’t always agree with me or my policies. Here or offline. I’m fairly open to differing opinions on how I should run this or any other venture.

But… I listen and then I decide. That’s how it works.

Know yourself. Listen with both ears and your whole heart, but never waffle once you’ve thought things out. Eff ‘em if they’re not with you. You’re the boss.

Go ahead, imagine your favorite restaurant or retail shop not knowing what they stand for or whether to be swayed by a nasty customer mood! If you’re the boss… what are you doing to your customers and your staff by not knowing yourself well enough to stay the well-planned course?


Grow and be well,

Kelly Erickson