Comments on: 10 Things I Hate About (Your) Experience Design

By: More Business Practices that Make You Look Bad — SuperWAHM, Expert Business Planning for work at home moms

Sat, 20 Aug 2011 01:24:46 +0000

[...] over at Maximum Customer Experience wrote a post last week titled “10 Things I Hate About (Your) Experience Design” It’s a great post and I love how she’s presented 10 bad experiences for customers. Note: the [...]

By: More Business Practices that Make You Look Bad | WAHM Biz Builder

More Business Practices that Make You Look Bad | WAHM Biz Builder — Mon, 06 Apr 2009 18:10:25 +0000

By: James Chartrand - Men with Pens

James Chartrand - Men with Pens — Mon, 30 Mar 2009 23:52:31 +0000

@ Eyetea - Relax. It's not a fight of champions. Anyways, agreed. Enough said, and moving on. James Chartrand - Men with Pens’s last blog post...What a Rotten Roof Can Teach You About Your Business

By: Eyeteaguy

Eyeteaguy — Mon, 30 Mar 2009 23:26:40 +0000

Mr. Chartrand. I am bowing out of this conversation. You win, congratulations. Eyeteaguy Eyeteaguy’s last blog post...What have you done for me lately?

By: Eyeteaguy

Eyeteaguy — Mon, 30 Mar 2009 23:20:19 +0000

Hmm, I worked for years in the service industry. We had 2 part time shifts. 8-2, 2-8. We were 9-5 before. The employees loved it, our sales increased 30% and the part timers could work it out amongst themselves what shift they worked including lunches and breaks. Turns out people LIKED to shop as a form of relaxation. Our employees had a life and now they could enjoy the days as well as nights. We all won. I suggest to Mr. Chartrand that his small town mentality is suited to his small town. If you are happy there then all is well. However I am guessing that the small town is dissappearing for a variety of reasons. I for one understand these reasons and will not get in their way. In fact I may help facilitate them. And on your point of not being healthy. I agree with that. We have gone too far the one way. I am on call 24/7 and I am not happy about it. But until we can grow and justify some help, that is the situation. It is up to me to make my workplace better. And I have by making things stable and having some good off-hours help. Eyeteaguy Eyeteaguy’s last blog post...What have you done for me lately?

By: James Chartrand - Men with Pens

James Chartrand - Men with Pens — Mon, 30 Mar 2009 23:12:20 +0000

Let’s take that another way.

Men with Pens is not open 24/7. Are you saying that we have a sucky customer experience because we’re not available when a client is off work? Obviously we’re not the right supplier for many people, because we do cut out at 7pm and we do take weekends off. It’s our right. Sorry.

Come on. These arguments that you’re putting forth are very self-centered and limited. Not everyone works the same hours as everyone else, and one bad store does not a shitty empire make.

You may not agree personally with my views, and you may believe that your convenience matters to everyone’s personal customer experience, but unfortunately, that’s a bit of an egotistical view. What I prefer in an experience is not what you prefer, and vice versa.

Look, I get you’re trying to complain about bad service in your town. I get that, I really do. I hear your frustration, and I understand it. But I think you’re painting everyone black to serve your own purposes, and that’s wrong, and that’s why I’m speaking up.

(Sorry. I like you lots as a person. But I’m disagreeing.)

James Chartrand – Men with Pens’s last blog post…What a Rotten Roof Can Teach You About Your Business

By: Brett Legree

Brett Legree — Mon, 30 Mar 2009 22:58:34 +0000

If your store does not have hours that are compatible with my work schedule, then I don't go to your store. Therefore, your store's customer experience does depend on your store hours, for me. Brett Legree’s last blog post...full circle.

By: James Chartrand - Men with Pens

James Chartrand - Men with Pens — Mon, 30 Mar 2009 22:34:23 +0000

@ Eyetea – Shocked that stores close at 6? Um, don’t come visit my way – stores close at 5 unless it’s a Thursday or Friday…

In fact, Walmart opened 24 hours a day for the holidays and WE were shocked – don’t the employees get to rest and have a decent life??

Customer experience does *not* depend on your store hours. If they’re consistent and you do a good job, you’ve done your job. Period. People don’t *have* to join the 24/7 workweek, and to be really honest, it’s not healthy.

James Chartrand – Men with Pens’s last blog post…What a Rotten Roof Can Teach You About Your Business

By: Eyeteaguy

Eyeteaguy — Mon, 30 Mar 2009 22:20:55 +0000

I’ve been to Splat Creek. I lived there for 2 months.
What I think Brett and Friar are getting at is that is could be better, it should be better. There are some very smart, rich people in that town.

Its the wasted potential that is getting them down. The folks there just aren’t trying, they are letting the plce get to them.

I was shocked that everything closed at 6. What about the people who work? The stores are crap, ut no one complains and there is no competition so it al decays and they all stand arouns and watch.

I have also lived in STO where all this is not true. Whete the customer experience is maximized. And I loved going there.

All that being said I love the Canadian Tire stories. #11 is very true. Its all the more ironic that automatic doors don’t work in a town full of nuclear engineers. It would be like no pay at the pump at the JPL. The irony wuld be killer.

Eyeteaguy

Eyeteaguy’s last blog post…What have you done for me lately?

By: Brett Legree

Brett Legree — Mon, 30 Mar 2009 15:57:13 +0000

(Friar and I were kind of kidding around, too.)