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	<title>Comments on: MCE Round Table: Aha! Moments, Haha! Moments, and Naked</title>
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	<link>http://maximumcustomerexperience.com/2009/05/16/aha-moments-haha-moments-and-naked/</link>
	<description>Go Where Your VisionPoints</description>
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		<title>By: Can Big Air Deliver Anything but Hot Air? &#124; Maximum Customer Experience Blog</title>
		<link>http://maximumcustomerexperience.com/2009/05/16/aha-moments-haha-moments-and-naked/comment-page-1/#comment-31494</link>
		<dc:creator>Can Big Air Deliver Anything but Hot Air? &#124; Maximum Customer Experience Blog</dc:creator>
		<pubDate>Fri, 12 Jun 2009 09:18:00 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=693#comment-31494</guid>
		<description>[...] Note to big airlines. Give us something. Anything. An Experience worth smiling about. [...]</description>
		<content:encoded><![CDATA[<p>[...] Note to big airlines. Give us something. Anything. An Experience worth smiling about. [...]</p>
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		<title>By: MCE Round Table: The Contrarian Edition &#124; Maximum Customer Experience Blog</title>
		<link>http://maximumcustomerexperience.com/2009/05/16/aha-moments-haha-moments-and-naked/comment-page-1/#comment-29210</link>
		<dc:creator>MCE Round Table: The Contrarian Edition &#124; Maximum Customer Experience Blog</dc:creator>
		<pubDate>Sat, 23 May 2009 09:16:55 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=693#comment-29210</guid>
		<description>[...] Aha! Moments, Haha! Moments, and Naked [...]</description>
		<content:encoded><![CDATA[<p>[...] Aha! Moments, Haha! Moments, and Naked [...]</p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/05/16/aha-moments-haha-moments-and-naked/comment-page-1/#comment-28680</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Mon, 18 May 2009 17:36:27 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=693#comment-28680</guid>
		<description>Janice,

Charlie rocks, doesn&#039;t he? 

And Bob... well, you can stalk him for as long as he lasts this time. Which I predict won&#039;t be long.  :)

Thanks, thanks. It is a bit of work, but I can never find enough ways to share all the genius I come across in my week. I&#039;m enjoying this addition to MCE&#039;s schedule.

I avoid flying... and apparently I keep my head under a rock, too, since it seems lots of folks know Southwest&#039;s people love to jazz things up. I&#039;d heard &quot;legendary service,&quot; but I had no idea that a delight like that was part of what makes up the legend. If I ever let my feet off the ground again, I&#039;m obviously going to have to experience SW for myself. It&#039;s my business, after all.   :)

Until later,

Kelly</description>
		<content:encoded><![CDATA[<p>Janice,</p>
<p>Charlie rocks, doesn&#8217;t he? </p>
<p>And Bob&#8230; well, you can stalk him for as long as he lasts this time. Which I predict won&#8217;t be long.  <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Thanks, thanks. It is a bit of work, but I can never find enough ways to share all the genius I come across in my week. I&#8217;m enjoying this addition to MCE&#8217;s schedule.</p>
<p>I avoid flying&#8230; and apparently I keep my head under a rock, too, since it seems lots of folks know Southwest&#8217;s people love to jazz things up. I&#8217;d heard &#8220;legendary service,&#8221; but I had no idea that a delight like that was part of what makes up the legend. If I ever let my feet off the ground again, I&#8217;m obviously going to have to experience SW for myself. It&#8217;s my business, after all.   <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Until later,</p>
<p>Kelly</p>
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		<title>By: Janice Cartier</title>
		<link>http://maximumcustomerexperience.com/2009/05/16/aha-moments-haha-moments-and-naked/comment-page-1/#comment-28622</link>
		<dc:creator>Janice Cartier</dc:creator>
		<pubDate>Sun, 17 May 2009 15:37:43 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=693#comment-28622</guid>
		<description>What a selection. Great stuff Charlie.. and Yay, 
We can stalk Bob Hoffman on twitter....highly good news..;-)
Might have to have some Ad Contrarian Margarita Mix.
Wonderful roundtable. If I didn&#039;t say it before, I&#039;ll say it here. I really appreciate the work it takes to bring these to our attention.
Southwest had an announcer in Birmingham of all places that was like getting a supper club invite while waiting for your flight. Honestly, cracked me up  as he &quot;worked the room&quot;. Love the rapper.
 Have a great afternoon.

&lt;abbr&gt;&lt;em&gt;Janice Cartier’s last blog post...&lt;a href=&quot;http://feedproxy.google.com/~r/JaniceCartier/~3/Pf_Sps2pIDg/deconstruction-and-possibilities&quot; rel=&quot;nofollow&quot;&gt;Deconstruction and Possibilities&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>What a selection. Great stuff Charlie.. and Yay,<br />
We can stalk Bob Hoffman on twitter&#8230;.highly good news..;-)<br />
Might have to have some Ad Contrarian Margarita Mix.<br />
Wonderful roundtable. If I didn&#8217;t say it before, I&#8217;ll say it here. I really appreciate the work it takes to bring these to our attention.<br />
Southwest had an announcer in Birmingham of all places that was like getting a supper club invite while waiting for your flight. Honestly, cracked me up  as he &#8220;worked the room&#8221;. Love the rapper.<br />
 Have a great afternoon.</p>
<p><abbr><em>Janice Cartier’s last blog post&#8230;<a href="http://feedproxy.google.com/~r/JaniceCartier/~3/Pf_Sps2pIDg/deconstruction-and-possibilities" rel="nofollow">Deconstruction and Possibilities</a></em></abbr></p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/05/16/aha-moments-haha-moments-and-naked/comment-page-1/#comment-28545</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sat, 16 May 2009 18:22:40 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=693#comment-28545</guid>
		<description>Charlie,

Your post—the hardest thing in the world, wrapped up in such easy language that anyone who reads it knows they have &lt;em&gt;got&lt;/em&gt; to go for that for the rest of their business days, that nothing less will do?

Um, yeah. Had to shout about it.

:)

Tim rocks. Vision, wisdom, and been-there-done-that perspective. I probably mention him enough here at MCE to worry him. If he wants to stop being so brilliant, I&#039;ll try to contain myself, but hopefully he won&#039;t... and I won&#039;t. He ought to be in every business owner, freelancer, and wannabe entrepreneur&#039;s feed reader.

Regards,

Kelly</description>
		<content:encoded><![CDATA[<p>Charlie,</p>
<p>Your post—the hardest thing in the world, wrapped up in such easy language that anyone who reads it knows they have <em>got</em> to go for that for the rest of their business days, that nothing less will do?</p>
<p>Um, yeah. Had to shout about it.</p>
<p> <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Tim rocks. Vision, wisdom, and been-there-done-that perspective. I probably mention him enough here at MCE to worry him. If he wants to stop being so brilliant, I&#8217;ll try to contain myself, but hopefully he won&#8217;t&#8230; and I won&#8217;t. He ought to be in every business owner, freelancer, and wannabe entrepreneur&#8217;s feed reader.</p>
<p>Regards,</p>
<p>Kelly</p>
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		<title>By: Charfish Charlie</title>
		<link>http://maximumcustomerexperience.com/2009/05/16/aha-moments-haha-moments-and-naked/comment-page-1/#comment-28541</link>
		<dc:creator>Charfish Charlie</dc:creator>
		<pubDate>Sat, 16 May 2009 17:16:12 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=693#comment-28541</guid>
		<description>Hey Kelly,

Thanks for the mention! And thanks even more for hipping me to Tim Berry. I spent way too much of my morning there. Great site and seems like an angel of a fella.

Thanks! Be seeing you,

Charlie

&lt;abbr&gt;&lt;em&gt;Charfish Charlie’s last blog post...&lt;a href=&quot;http://feedproxy.google.com/~r/IgniteLiving/~3/9eEkAEfqfYQ/&quot; rel=&quot;nofollow&quot;&gt;Are you throwing darts at the right customers?&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Hey Kelly,</p>
<p>Thanks for the mention! And thanks even more for hipping me to Tim Berry. I spent way too much of my morning there. Great site and seems like an angel of a fella.</p>
<p>Thanks! Be seeing you,</p>
<p>Charlie</p>
<p><abbr><em>Charfish Charlie’s last blog post&#8230;<a href="http://feedproxy.google.com/~r/IgniteLiving/~3/9eEkAEfqfYQ/" rel="nofollow">Are you throwing darts at the right customers?</a></em></abbr></p>
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