From Every Corner of the Globe, the Views Will Surprise You!

Drawing on my fine command of the English language, I said nothing.
—Robert Benchley

Dear readers and friends, crowd around. Like Mrs. Parker’s great friend Robert Benchley, it’s my job today to say little, to let the work of some fine new friends and old stimulate conversation and mesmerize us, by looking at things from some very unexpected perspectives. I hope you’ll enjoy getting to know them—leave them a comment, and come on back to share your thoughts around the Maximum Customer Experience Round Table!

“In the year 2003, I went to a presentation in Australia… Five days later, I was $10,000 poorer.” Read the enraging, engaging, uplifting story of why getting ripped off can be a good thing: The Role of Get Quick Merchants from Sean D’Souza at Psychotactics.

Is referral business a big part of your growth strategy? Ours, too, but there’s a secret about referrals that doesn’t get mentioned often enough. “Although there is a small contingent of clients who love to give referrals, most clients HATE to give referrals.” Paul McCord tells us the dark reasons why, and how to deal with it, in The Four Pillars of a Successful Referral, Part 1 at Sales and Sales Management Blog.

Glenn Ross takes on social media in Is Email Dead? Wherein I Disagree With Michael Maoz at Customer Service Experience at AllBusiness. It seems we’re all thinking about the evolution of the Internet these days, and I really like how he lays Twitter in its evolutionary place in defense of email. Who knows where it will all shake out, but Glenn says we’ll still need our email for a while.

A Little Bit of Wisdom is a little bit raw, dear reader, but oh, For the Love of Buns, I still recommend the read. Sam’s rant hit a nerve with me. “It’s this kind of lateral thinking test that I think sorts the men from the boys in a retail environment—is the place set up for the customer or the convenience of the staff?” Worth a laugh, and it’ll make you think, too.

Quick hit of the day: Tom Fishburne’s Share of Wallet at The Management Cartoonist. The post is good but the toon says it all. (Hint: We all want to be in the bottom right of our customer’s wallets. It can be done!)

The ultimate contrarian needs your help: Seth Godin, who looks at the world like no one else, is looking for a shout-out from you for a brand-new edition of The Purple Cow. Want to contribute a story? I’m getting this to you pretty late—the deadline’s tonight at midnight—but he’s only taking entries under 200 words, so hey, you’ve got plenty of time! Sit back and finish that martini before you get started!

Thanks, as always, for the pleasure of your company and your commentary. Let’s do lunch again soon.

Love ‘em? Hate ‘em? Learn something fantastic as you clicked around? Think I missed the best one of the week? Have your say in the comments—you know you want to!


Grow and be well,

Kelly Erickson

If you’re going to write, don’t pretend to write down. It’s going to be the best you can do, and it’s the fact that it’s the best you can do that kills you.
—Dorothy Parker


Last time, Mrs. Erickson and the Vision Circle (that’s you) entertained:

Aha! Moments, Haha! Moments, and Naked

Craving dessert? Click here to see all the posts in the Round Table series, along with other great recommended reading from MCE!