<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
		>
<channel>
	<title>Comments on: MCE Round Table: Two Kinds of Confounded Expectations</title>
	<atom:link href="http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/feed/" rel="self" type="application/rss+xml" />
	<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/</link>
	<description>Go Where Your VisionPoints</description>
	<lastBuildDate>Thu, 06 Oct 2011 13:16:45 +0000</lastBuildDate>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.1</generator>
	<item>
		<title>By: MCE Round Table: To Grow Your Business You&#8217;ve Got to Get Closer. Closer&#8230; &#124; Maximum Customer Experience Blog</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-31594</link>
		<dc:creator>MCE Round Table: To Grow Your Business You&#8217;ve Got to Get Closer. Closer&#8230; &#124; Maximum Customer Experience Blog</dc:creator>
		<pubDate>Sat, 13 Jun 2009 09:23:01 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-31594</guid>
		<description>[...] Two Kinds of Confounded Expectations [...]</description>
		<content:encoded><![CDATA[<p>[...] Two Kinds of Confounded Expectations [...]</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Friar</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-30973</link>
		<dc:creator>Friar</dc:creator>
		<pubDate>Sun, 07 Jun 2009 01:30:46 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-30973</guid>
		<description>@Kelly, Brett and Graham

I grew up in Montreal, but my folks couldn&#039;t/wouldn&#039;t get a TV antenna till I was 10.     So until then it was three Canadian channels (two really, if you dont&#039; count the sucky French CBC). Occasionally Plattsburgh (NY) would come in...but chances were 50/50. 

I got glimpses of American Network TV when I played with the kids next door. I wasn&#039;t aware of PBS (or Mr. Rogers) till I was in Grade 2.  

I had SUCH a deprived childhood.  :-o

&lt;abbr&gt;&lt;em&gt;Friar’s last blog post...&lt;a href=&quot;http://deepfriar.wordpress.com/2009/06/02/the-dog-who-came-back/&quot; rel=&quot;nofollow&quot;&gt;The Dog who Came Back&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>@Kelly, Brett and Graham</p>
<p>I grew up in Montreal, but my folks couldn&#8217;t/wouldn&#8217;t get a TV antenna till I was 10.     So until then it was three Canadian channels (two really, if you dont&#8217; count the sucky French CBC). Occasionally Plattsburgh (NY) would come in&#8230;but chances were 50/50. </p>
<p>I got glimpses of American Network TV when I played with the kids next door. I wasn&#8217;t aware of PBS (or Mr. Rogers) till I was in Grade 2.  </p>
<p>I had SUCH a deprived childhood.  <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_surprised.gif' alt=':-o' class='wp-smiley' /> </p>
<p><abbr><em>Friar’s last blog post&#8230;<a href="http://deepfriar.wordpress.com/2009/06/02/the-dog-who-came-back/" rel="nofollow">The Dog who Came Back</a></em></abbr></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-30903</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sat, 06 Jun 2009 14:28:14 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-30903</guid>
		<description>Brett,

I can beat that but not by much...

Graham,

I lived 26 miles outside of Chicago when I was a young&#039;un. It&#039;s all built up now, but it was the middle of nowhere then. (Amazing how old this makes me feel, when it really wasn&#039;t so long ago...) We had five channels. The networks, PBS, and a Chicago channel.

Sounds like Thunder Bay was the height of Ontario cosmopolitan. Whoo-ee.

:)

Until later,

Kelly</description>
		<content:encoded><![CDATA[<p>Brett,</p>
<p>I can beat that but not by much&#8230;</p>
<p>Graham,</p>
<p>I lived 26 miles outside of Chicago when I was a young&#8217;un. It&#8217;s all built up now, but it was the middle of nowhere then. (Amazing how old this makes me feel, when it really wasn&#8217;t so long ago&#8230;) We had five channels. The networks, PBS, and a Chicago channel.</p>
<p>Sounds like Thunder Bay was the height of Ontario cosmopolitan. Whoo-ee.</p>
<p> <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Until later,</p>
<p>Kelly</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-30900</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Sat, 06 Jun 2009 13:55:44 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-30900</guid>
		<description>@Brett -- ah, there you go then. I thought that might have been your Hammytown days. I guess we didn&#039;t have it so bad then in good ol&#039; T-Bay. CBC, CTV, and two of the three US channels. Not to mention the French channel, TVO, PBS, and some local stuff. Talk about cosmopolitian!

@Kelly -- That would be cool, especially since I never did find out if they used it or not. Finding it on YouTube would be way too much to hope for I suppose...

~Graham

&lt;abbr&gt;&lt;em&gt;Graham Strong’s last blog post...&lt;a href=&quot;http://www.grahamstrong.com/blog/5-steps-to-better-brainstorming-for-the-intrepid-freelancer-and-independent-business-owner/&quot; rel=&quot;nofollow&quot;&gt;5 Steps To Better Brainstorming for the Intrepid Freelancer and Independent Business Owner&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>@Brett &#8212; ah, there you go then. I thought that might have been your Hammytown days. I guess we didn&#8217;t have it so bad then in good ol&#8217; T-Bay. CBC, CTV, and two of the three US channels. Not to mention the French channel, TVO, PBS, and some local stuff. Talk about cosmopolitian!</p>
<p>@Kelly &#8212; That would be cool, especially since I never did find out if they used it or not. Finding it on YouTube would be way too much to hope for I suppose&#8230;</p>
<p>~Graham</p>
<p><abbr><em>Graham Strong’s last blog post&#8230;<a href="http://www.grahamstrong.com/blog/5-steps-to-better-brainstorming-for-the-intrepid-freelancer-and-independent-business-owner/" rel="nofollow">5 Steps To Better Brainstorming for the Intrepid Freelancer and Independent Business Owner</a></em></abbr></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Brett Legree</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-30899</link>
		<dc:creator>Brett Legree</dc:creator>
		<pubDate>Sat, 06 Jun 2009 13:48:52 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-30899</guid>
		<description>Graham,

I know what you&#039;re talking about but as I grew up in good old Deep River and we had *one* channel.  A local affiliate of CBC, that we picked up on an antenna...

-Brett

&lt;abbr&gt;&lt;em&gt;Brett Legree’s last blog post...&lt;a href=&quot;http://feedproxy.google.com/~r/6weeksca/~3/gB5cyrAWaTg/&quot; rel=&quot;nofollow&quot;&gt;a tale of two bridges.&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Graham,</p>
<p>I know what you&#8217;re talking about but as I grew up in good old Deep River and we had *one* channel.  A local affiliate of CBC, that we picked up on an antenna&#8230;</p>
<p>-Brett</p>
<p><abbr><em>Brett Legree’s last blog post&#8230;<a href="http://feedproxy.google.com/~r/6weeksca/~3/gB5cyrAWaTg/" rel="nofollow">a tale of two bridges.</a></em></abbr></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-30897</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sat, 06 Jun 2009 13:34:11 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-30897</guid>
		<description>Hehehe.

Maybe they saw you in the segment you did. How cool would that be?</description>
		<content:encoded><![CDATA[<p>Hehehe.</p>
<p>Maybe they saw you in the segment you did. How cool would that be?</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-30896</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Sat, 06 Jun 2009 13:31:39 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-30896</guid>
		<description>It&#039;s funny, I was just searching it out myself. It isn&#039;t directly the Treehouse TV, but it is related in a convoluted way.

The best I could find was that a couple of cable companies in Canada bought up some regional specialty channels (including Treehouse) and created YTV. From Wikipedia:

&quot;Launched on September 1, 1988, YTV was the successor to two prior special programming services operated by various Ontario cable companies beginning in the late 1970s.&quot;

Treehouse then became a programming block on YTV until it was spun out as its own channel once again, Treehouse TV.

Because it was regional, I don&#039;t remember a whole lot about it. We visited my grandparents in the Toronto area (Cambridge) every summer, so that week or two I guess I was exposed to it. But I vividly remember the whole Treehouse script running on the computer -- it was pretty cool back then.

Brett and Friar may have some recollection of the original Treehouse...? You guys know what I&#039;m talking about here?

~Graham</description>
		<content:encoded><![CDATA[<p>It&#8217;s funny, I was just searching it out myself. It isn&#8217;t directly the Treehouse TV, but it is related in a convoluted way.</p>
<p>The best I could find was that a couple of cable companies in Canada bought up some regional specialty channels (including Treehouse) and created YTV. From Wikipedia:</p>
<p>&#8220;Launched on September 1, 1988, YTV was the successor to two prior special programming services operated by various Ontario cable companies beginning in the late 1970s.&#8221;</p>
<p>Treehouse then became a programming block on YTV until it was spun out as its own channel once again, Treehouse TV.</p>
<p>Because it was regional, I don&#8217;t remember a whole lot about it. We visited my grandparents in the Toronto area (Cambridge) every summer, so that week or two I guess I was exposed to it. But I vividly remember the whole Treehouse script running on the computer &#8212; it was pretty cool back then.</p>
<p>Brett and Friar may have some recollection of the original Treehouse&#8230;? You guys know what I&#8217;m talking about here?</p>
<p>~Graham</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-30895</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sat, 06 Jun 2009 13:18:12 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-30895</guid>
		<description>Graham,

I love your Radio Shack camp. I&#039;m sure they didn&#039;t even notice that their instructor would stun 12 y.o. boys into awed attention.   ;)

Is that the &lt;a href=&quot;http://treehousetv.com/&quot; rel=&quot;nofollow&quot;&gt;Treehouse TV&lt;/a&gt; that&#039;s still around? Wow, that is a very cool story. You should see if they could search their archives for you. After all, you knew them when!

Alex,

If there is a difference... boy, they&#039;d have to explain that one to me pretty well...

I&#039;ve had the same (bad) experience with my local office superstore as Andy, too. Way to give amazon one more edge, folks.

I love amazon, but sometimes I wonder why people are just &lt;em&gt;handing&lt;/em&gt; them the keys to a future monopoly on everything. Hmm, hmm.

Jeff Bezos is still smiling...

Regards,

Kelly</description>
		<content:encoded><![CDATA[<p>Graham,</p>
<p>I love your Radio Shack camp. I&#8217;m sure they didn&#8217;t even notice that their instructor would stun 12 y.o. boys into awed attention.   <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>Is that the <a href="http://treehousetv.com/" rel="nofollow">Treehouse TV</a> that&#8217;s still around? Wow, that is a very cool story. You should see if they could search their archives for you. After all, you knew them when!</p>
<p>Alex,</p>
<p>If there is a difference&#8230; boy, they&#8217;d have to explain that one to me pretty well&#8230;</p>
<p>I&#8217;ve had the same (bad) experience with my local office superstore as Andy, too. Way to give amazon one more edge, folks.</p>
<p>I love amazon, but sometimes I wonder why people are just <em>handing</em> them the keys to a future monopoly on everything. Hmm, hmm.</p>
<p>Jeff Bezos is still smiling&#8230;</p>
<p>Regards,</p>
<p>Kelly</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Alex Fayle &#124; Someday Syndrome</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-30894</link>
		<dc:creator>Alex Fayle &#124; Someday Syndrome</dc:creator>
		<pubDate>Sat, 06 Jun 2009 13:04:36 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-30894</guid>
		<description>As I commented on Andy&#039;s blog - instead of pissing off customers with different delivery prices, the company could have taken the opportunity to build a most trusting relationship with (potential) customers by focusing on the difference between business and home deliveries and what it meant to the customer experience.</description>
		<content:encoded><![CDATA[<p>As I commented on Andy&#8217;s blog &#8211; instead of pissing off customers with different delivery prices, the company could have taken the opportunity to build a most trusting relationship with (potential) customers by focusing on the difference between business and home deliveries and what it meant to the customer experience.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2009/06/06/mce-round-table-two-kinds-of-confounded-expectations/comment-page-1/#comment-30893</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Sat, 06 Jun 2009 12:55:43 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=737#comment-30893</guid>
		<description>Great Parker quote, and so true.

As for the Apple Camp -- I went to computer camp myself when I was about 12. It was at the Radio Shack, and we all learned how to use the Tandy Color Computer. The woman who ran it looked a bit (a lot!) like Farrah Fawcett and drove a Corvette. Talk about your Customer Experience for a 12-year old!

Anyway, same ploy back then and it worked. I got my own (first) computer after that, though it was the entry-level model. Had to save up a few months to get the cassette loader...

(Just remembered -- I did my first graphics/computer gig at that computer camp. A kids TV station called Treehouse came to film us one day, and I did a quick program that wrote out &quot;Treehouse&quot; like handwriting on the screen. They filmed it and I assume it made the show, but I never did see the episode. Soon after we went back to Thunder Bay which didn&#039;t have Treehouse at the time, and video recorders back then were only for rich people... Ah well.)

~Graham</description>
		<content:encoded><![CDATA[<p>Great Parker quote, and so true.</p>
<p>As for the Apple Camp &#8212; I went to computer camp myself when I was about 12. It was at the Radio Shack, and we all learned how to use the Tandy Color Computer. The woman who ran it looked a bit (a lot!) like Farrah Fawcett and drove a Corvette. Talk about your Customer Experience for a 12-year old!</p>
<p>Anyway, same ploy back then and it worked. I got my own (first) computer after that, though it was the entry-level model. Had to save up a few months to get the cassette loader&#8230;</p>
<p>(Just remembered &#8212; I did my first graphics/computer gig at that computer camp. A kids TV station called Treehouse came to film us one day, and I did a quick program that wrote out &#8220;Treehouse&#8221; like handwriting on the screen. They filmed it and I assume it made the show, but I never did see the episode. Soon after we went back to Thunder Bay which didn&#8217;t have Treehouse at the time, and video recorders back then were only for rich people&#8230; Ah well.)</p>
<p>~Graham</p>
]]></content:encoded>
	</item>
</channel>
</rss>

