As for the local drop off thing, I suppose in the virtual world, that’s what commenting on other blogs does.

How funny, I never thought of it like that, but of course!

As for feedback, I happen to know you’ve had testers zing through your site —I suspect you got enough feedback to last a while with that…

(Do you know, yours is the only site I’ve ever audited where the user-testers sent me thank-you notes!)

Later,

Kelly

I think the Starbucks thing was great because I’ve been telling people and I don’t ever buy coffee!

As for the local drop off thing, I suppose in the virtual world, that’s what commenting on other blogs does.

I still have to work on the feedback part…

Alex Fayle | Someday Syndrome’s last blog post…The Positive Power of Peer Pressure

My pleasure as always.

James Hipkin never misses, for me, and the Loyalty Marketing post is exceptionally easy to translate to your own business. That’s the key to what I’m looking for in a good Round Table post. A healthy dose of “I can do that.” Glad you found it this week!

Wow, now I want to dig into the Starbucks in Australia story. Off to see what the www can tell me…

Until later,

Kelly

The “Wanna Get Better – Just Ask How” is very timely as I’ve just scheduled a post for later this week asking my readers what they like, what they don’t like and how I can improve for them. Nice to see I’m not alone in it!

Loyalty Marketing – making it simple. I love it. The K.I.S.S. principle in action.

Thanks for bringing these to us Kelly!

Hello and welcome! Starbucks is just one of those great organizations where they may make some missteps as they grow, but ultimately, the big one—do the staff at every level “get” that their paychecks are being cut by the customers in front of them—they never miss on that.

Brand-loyal folks who are treated as well as you and your neighbors will gladly wait out the growing pains. Human interactions matter a lot more than whether breakfast sandwiches belong on their menu!

Thanks for swinging by and keep up the fun writing!

Until later,

Kelly

Thanks to Alex at Someday Syndrome for the introduction!

And thanks so much for including my Starbucks story in your weekly roundup. Isn’t that incredible?!? Everyone’s reaction is the same: if the girl in the green apron showed up at their front door, they’d a customer for life.

I loved Starbucks before, but now I want to marry them and have their babies.

edder.

Shh… I’m busy cracking the water pipes outside the apartment building right now…

And I agree, I love Rebecca’s writing and the 150 premise, too. Good stuff there.

Until later,

Kelly

It’s a great story and we do talk about getting outside perspective a lot here, so I was happy to share a story with positive results to show for it.

Welcome to Maximum Customer Experience. Glad you like the blog!

Regards,

Kelly