Comments on: The Next BIG THING

By: I’m Just Not That Into You | Maximum Customer Experience Blog

I’m Just Not That Into You | Maximum Customer Experience Blog — Tue, 23 Jun 2009 09:18:32 +0000

[...] « « The Next BIG THING | Main | [...]

By: Kelly Erickson

Kelly Erickson — Mon, 22 Jun 2009 22:19:20 +0000

Oooh. The Post-it vid is fabulous.

Glad you liked the Seth talk. He always has a stunningly simple-yet-upside-down way of looking at things.

By: Janice Cartier

Janice Cartier — Mon, 22 Jun 2009 22:14:51 +0000

Wow, Thanks for the Seth/ Ted.. had not seen that one.. Janice Cartier’s last blog post...Whatever You’re After

By: Janice Cartier

Janice Cartier — Mon, 22 Jun 2009 21:55:50 +0000

‘zactly..speaking of delight and post it notes:

http://www.youtube.com/watch?v=BpWM0FNPZSs

Janice Cartier’s last blog post…Whatever You’re After

By: Kelly Erickson

Kelly Erickson — Mon, 22 Jun 2009 21:40:24 +0000

Janice,

Exactly. And delight sounds a bit artsy , until you think of some of the many non-at-all-artsy things that delighted and became must-haves: Refrigerators. Personal computers. Airbags. Steel-belted tires. Post-It notes. Sliced bread…

http://www.ted.com/index.php/talks/seth_godin_on_sliced_bread.html

But it works a heck of a lot better if you know the customer’s needs, and then provide solutions.

Regards,

Kelly

By: Janice Cartier

Janice Cartier — Fri, 19 Jun 2009 14:54:21 +0000

"Your own thing solves the customer’s unspoken needs." The very experience of delight is coming upon something we didn't 'know" we needed, but now absolutely have to have. Kind of makes everything else seem like so much noise doesn't it? Janice Cartier’s last blog post...Grace Notes