Comments on: Ask Me What It’s Like When You’re Not Looking

By: Wendi Kelly

Wendi Kelly — Mon, 29 Jun 2009 13:01:37 +0000

Kelly, That was a brilliant story for many reasons. One- you saw opportunity when it came knocking at your door and took action, which took courage. a lot of folks would have been walking through with blinders on and their business cards in a box in a desk drawer or worse- not designed yet. second- That sort of *Clean for company* mentality is so common a whole company called Secret Shoppers was formed because of it. There is huge market for that - good for you on grabbing it! Wendi Kelly’s last blog post...Stolen Moments.

By: Kelly Erickson

Kelly Erickson — Fri, 26 Jun 2009 22:31:54 +0000

LOL—writing your novel must have killed you—no instant gratification there!

By: Alex Fayle | Someday Syndrome

Alex Fayle | Someday Syndrome — Fri, 26 Jun 2009 21:33:36 +0000

@Kelly
You understand my challenge completely – I’m the sort who once I recognize something that I want to change, I’ll create a set of actions and make the change. When the results then come tricking in or the actions span years then I get frustrated and want to run away to do something immediate.

Alex Fayle | Someday Syndrome’s last blog post…The Right Kind of Action

By: Kelly Erickson

Kelly Erickson — Fri, 26 Jun 2009 20:15:49 +0000

Todd,

Absolutely. And we all want to think that things go the way we imagine when we’re not looking… whether it’s a bricks-and-mortar, assuming folks wouldn’t behave any differently in front of the regional manager, or on a website, assuming pople always click where we want them to in the way we set it up.

Reality’s quite a bit messier than that. Sometimes, literally!

Alex,

Not only are you getting so many things right, you’re tweaking in a very focused manner now, too. Little changes, big focus, plus patience—but that’s the one that’s tough for a guy who exorcizes Somedays for a living, eh?

Regards,

Kelly

By: Alex Fayle | Someday Syndrome

Alex Fayle | Someday Syndrome — Fri, 26 Jun 2009 12:38:42 +0000

Since you did my experience audit, I've been paying a lot more attention to what sort of experience I have at other similar sites and am noticing that I'm more or less doing all the right things. The question then becomes if I'm doing all the right things and business still doesn't flow in, what's left to change? That's where I'm at right now and thanks to your audit, I have some answers to still implement. Alex Fayle | Someday Syndrome’s last blog post...The Right Kind of Action

By: Todd Smith

Todd Smith — Fri, 26 Jun 2009 11:40:32 +0000

Good point, Kelly. The main experience customers are going to have is when we're not looking! Todd Smith’s last blog post...Calendar Goes to Press, Proofreaders Welcome…