That explanation is amazing. And sad. I learn something here every day. Yeesh!

Friar,

I thought I was in charge of really old obscure terms like “rarer than hens’ teeth”? Geewhizzacres, thanks for helping me out.

Graham,

*kelly falls off chair laughing*

Later,

Kelly

~Graham

Plus, we can never be sure the salmon wont’ be loaded with melanine or formaldehyde.

I’d LOVE to buy something “Made in Canada” or “Made in the USA”, even if I have to pay more.

Though unfortunately, those products are becoming rarer than hens’ teeth.

I can explain the Atlantic Salmon from China thing…

It’s cheaper to ship and process then reship food through China than to process it in the country of origin (says something about the rate of pay in China food processing plants), so for example, North Sea Shrimp is caught in Scotland, shipped to China and then shipped back to Scottish stores.

All because the company doesn’t want to pay fair worker rates for local processing and shoppers are now used to cheaper than real prices for food.

Alex Fayle | Someday Syndrome’s last blog post…Not Getting Started: Introducing (the rest of) the New Lab Rats

I’m sensing a communication theme here… or lack therein. When will (some) big companies relearn the very lessons that took them from small to big? And Panther, doggoneit you and the Lion ought to start building torrified decks and put these shysters out of business. By the time you’re finished you’ll know enough about how NOT to woo the customer to woo everyone in 50 miles by doing the opposite!

Michelle,

Welcome to Maximum Customer Experience, and thanks for your comment!

You have my deepest sympathies about UPS. I hear you on the stabby feeling, too.

Until later,

Kelly

Forget my comment above. I WILL NOT EVER recommend this company to anyone.

(Not from the Cheezi-Mart grocery store….he’s still an idiot).

But from a dude selling them from a truck at the town’s traffic light. (At least HE understands Maximum Customer Experience)

My issue was almost exactly what happened to you, Kelly. We’d ordered some business cards, and I got up early so that I was showered and ready by about 7:20. (We have a home office.) I was told that the cards would be delivered first thing in the morning. I figured that meant around 8 a.m., because that’s when most businesses open, right?

I kept an eye out on the parking lot for the UPS truck and an ear out for the door. Nobody showed up. Finally, at 9, I commenced an email “where the heck is my package” rigmarole with the shipper (because we’d had issues with them all freaking WEEK). They got in touch with UPS and found out that the guy had “tried to deliver” at 7:39 but nobody was there, even though it was UPS’s policy NOT to make business deliveries before 8 a.m.

Um, no. I was watching and listening. Nobody showed up, and the guy didn’t leave the little sticky note if he even DID show up, and I happened to be momentarily struck deaf and blind when he did.

Our regular UPS guy showed up around 1 p.m. and finally delivered the package (after UPS had assured us we’d have it before noon), and he apologized for the other driver. At least he admitted that mistakes had been made, which made me slightly less annoyed about the whole thing.

Okay, gonna quit thinking about that, because it makes me stabby.

@Urban Panther – Wow. That’s just…just…wow. You shouldn’t have to spend 6 weeks or more figuring out how to work within a company’s broken system. That’s crazy.

Michelle – Word Ninja’s last blog post…TGIF: Week’s End Links

Hint to all you companies reading this – that is *not* Maximum Customer Experience, where the workers are also like your customers.

e.g. there is to be a big announcement today by the big man, about the kerfuffle – of course, if you search any of the national newspapers, they’ve already said what it will be (and we’ve already guessed it anyway – the grapevine is good here) – and yet, *nothing* official from inside.

*sigh*

As Friar says, “failure to communicate”…