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	<title>Comments on: Pleasure and the Devil</title>
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	<description>Go Where Your VisionPoints</description>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-37108</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Wed, 22 Jul 2009 12:24:43 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-37108</guid>
		<description>Graham,

We are never off-topic here. I am providing Maximum Reader Experience.

(I hope.)

;)

Oh, goody, more things to look at when I need to step away from serious things! Thanks!

Later,

Kelly</description>
		<content:encoded><![CDATA[<p>Graham,</p>
<p>We are never off-topic here. I am providing Maximum Reader Experience.</p>
<p>(I hope.)</p>
<p> <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>Oh, goody, more things to look at when I need to step away from serious things! Thanks!</p>
<p>Later,</p>
<p>Kelly</p>
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		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-37106</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Wed, 22 Jul 2009 12:17:21 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-37106</guid>
		<description>@Kelly - What, are we off topic...?

Gerussi is real -- the star of &quot;The Beachcombers&quot;, don&#039;t ya know? A laughable comedy (not in a good way) but somehow a Canadian touchstone.

BTW, you haven&#039;t seen Berton if you haven&#039;t seen this:

http://www.videosift.com/video/How-to-Roll-a-Joint-With-Pierre-Berton

It was on the Rick Mercer show, another Canadian that&#039;s worth investigating. This video is actually restricted on YouTube -- you have to claim you&#039;re an adult before they let you see it.

Considering this ran at prime time (8pm) in Canada, that gives you another idea of our sometimes-different cultures...

Also check out &quot;The Secret World of Og&quot; by Berton. That was one of my favourite books growing up, and might be a good one for The Kid (not sure of her age, but I think we&#039;re in the right ballpark...)

~Graham</description>
		<content:encoded><![CDATA[<p>@Kelly &#8211; What, are we off topic&#8230;?</p>
<p>Gerussi is real &#8212; the star of &#8220;The Beachcombers&#8221;, don&#8217;t ya know? A laughable comedy (not in a good way) but somehow a Canadian touchstone.</p>
<p>BTW, you haven&#8217;t seen Berton if you haven&#8217;t seen this:</p>
<p><a href="http://www.videosift.com/video/How-to-Roll-a-Joint-With-Pierre-Berton" rel="nofollow">http://www.videosift.com/video/How-to-Roll-a-Joint-With-Pierre-Berton</a></p>
<p>It was on the Rick Mercer show, another Canadian that&#8217;s worth investigating. This video is actually restricted on YouTube &#8212; you have to claim you&#8217;re an adult before they let you see it.</p>
<p>Considering this ran at prime time (8pm) in Canada, that gives you another idea of our sometimes-different cultures&#8230;</p>
<p>Also check out &#8220;The Secret World of Og&#8221; by Berton. That was one of my favourite books growing up, and might be a good one for The Kid (not sure of her age, but I think we&#8217;re in the right ballpark&#8230;)</p>
<p>~Graham</p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-37103</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Wed, 22 Jul 2009 11:53:25 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-37103</guid>
		<description>(I am not looking up Bruno Gerussi, because I fear a Friar red herring.)

Please also note, though I quickly discovered the quote is wrong, his name is spelled &quot;Burton&quot; at thinkexist. I passed a lovely half-hour in learning about him. How would I know? He wrote nothing about this country, nothing that was universal enough to be sold here, and was never on the telly here. I&#039;ve visited a lot, but I don&#039;t watch t.v. when I&#039;m in foreign countries, and it&#039;s not as if one&#039;s concierge says &quot;go get a book by Mr. Berton&quot; on one&#039;s way to shop on Queen Street, eh?

I see my honourary Canadian citizenship has just been revoked.

Wait! I do know every Canadian who&#039;s ever crossed the border for film, t.v., or music, (though I&#039;m sorry, I can&#039;t keep up with Canadian hockey players, there are too many), and I know every show that&#039;s ever crossed the border—You can&#039;t make me sing Red Green&#039;s theme, thankfully there isn&#039;t one, but I&#039;ll sing Caillou for you, Friar! With a little Céline for an encore?

I shall earn my way back into my loyal Canadian readers&#039; good graces. Right after I try to remember what the topic of this post was...

;)</description>
		<content:encoded><![CDATA[<p>(I am not looking up Bruno Gerussi, because I fear a Friar red herring.)</p>
<p>Please also note, though I quickly discovered the quote is wrong, his name is spelled &#8220;Burton&#8221; at thinkexist. I passed a lovely half-hour in learning about him. How would I know? He wrote nothing about this country, nothing that was universal enough to be sold here, and was never on the telly here. I&#8217;ve visited a lot, but I don&#8217;t watch t.v. when I&#8217;m in foreign countries, and it&#8217;s not as if one&#8217;s concierge says &#8220;go get a book by Mr. Berton&#8221; on one&#8217;s way to shop on Queen Street, eh?</p>
<p>I see my honourary Canadian citizenship has just been revoked.</p>
<p>Wait! I do know every Canadian who&#8217;s ever crossed the border for film, t.v., or music, (though I&#8217;m sorry, I can&#8217;t keep up with Canadian hockey players, there are too many), and I know every show that&#8217;s ever crossed the border—You can&#8217;t make me sing Red Green&#8217;s theme, thankfully there isn&#8217;t one, but I&#8217;ll sing Caillou for you, Friar! With a little Céline for an encore?</p>
<p>I shall earn my way back into my loyal Canadian readers&#8217; good graces. Right after I try to remember what the topic of this post was&#8230;</p>
<p> <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
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		<title>By: Friar</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-37049</link>
		<dc:creator>Friar</dc:creator>
		<pubDate>Wed, 22 Jul 2009 02:38:54 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-37049</guid>
		<description>@Kelly 

Who&#039;s PIERRE BERTON? 

OMG!!!  How can you NOT know? 

Wow...he&#039;s like...well, a Canadian Celebrity.   Who wrote books and stuff.  He wore a bowtie and said smart things.   And was on the CBC...and um...was on Front Page Challenge.    

Which, back in it&#039;s time, was, by default, one of the BEST game shows on CBC. 

WOW...it still amazes me.  That&#039;s like someone not knowing who Bruno Gerussi was.

&lt;abbr&gt;&lt;em&gt;Friar’s last blog post...&lt;a href=&quot;http://deepfriar.wordpress.com/2009/07/21/what-summer-means-to-me/&quot; rel=&quot;nofollow&quot;&gt;What summer means to me.&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>@Kelly </p>
<p>Who&#8217;s PIERRE BERTON? </p>
<p>OMG!!!  How can you NOT know? </p>
<p>Wow&#8230;he&#8217;s like&#8230;well, a Canadian Celebrity.   Who wrote books and stuff.  He wore a bowtie and said smart things.   And was on the CBC&#8230;and um&#8230;was on Front Page Challenge.    </p>
<p>Which, back in it&#8217;s time, was, by default, one of the BEST game shows on CBC. </p>
<p>WOW&#8230;it still amazes me.  That&#8217;s like someone not knowing who Bruno Gerussi was.</p>
<p><abbr><em>Friar’s last blog post&#8230;<a href="http://deepfriar.wordpress.com/2009/07/21/what-summer-means-to-me/" rel="nofollow">What summer means to me.</a></em></abbr></p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-37043</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Wed, 22 Jul 2009 01:32:03 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-37043</guid>
		<description>Graham,

That&#039;s good, because normally I get seasick reading Friar&#039;s posts about being in a boat. LOL.

Nice quote (and I love the &quot;only in Canada moment&quot;—how can that be in such a vast country?). Off to find out who the heck this Burton guy is now.

Later,

Kelly</description>
		<content:encoded><![CDATA[<p>Graham,</p>
<p>That&#8217;s good, because normally I get seasick reading Friar&#8217;s posts about being in a boat. LOL.</p>
<p>Nice quote (and I love the &#8220;only in Canada moment&#8221;—how can that be in such a vast country?). Off to find out who the heck this Burton guy is now.</p>
<p>Later,</p>
<p>Kelly</p>
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		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-37010</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Tue, 21 Jul 2009 21:29:14 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-37010</guid>
		<description>@Kelly -- when done right, you won&#039;t even know you&#039;re on water... http://thinkexist.com/quotes/pierre_burton/

@Friar -- hey, that was my Dad! He gave up the presidency to take over the forestry division at Bowater.

(Okay, I made that up. But how funny would that be! Reminds me of this story: http://www.tsn.ca/columnists/bob_mckenzie/?id=222867)

~Graham</description>
		<content:encoded><![CDATA[<p>@Kelly &#8212; when done right, you won&#8217;t even know you&#8217;re on water&#8230; <a href="http://thinkexist.com/quotes/pierre_burton/" rel="nofollow">http://thinkexist.com/quotes/pierre_burton/</a></p>
<p>@Friar &#8212; hey, that was my Dad! He gave up the presidency to take over the forestry division at Bowater.</p>
<p>(Okay, I made that up. But how funny would that be! Reminds me of this story: <a href="http://www.tsn.ca/columnists/bob_mckenzie/?id=222867" rel="nofollow">http://www.tsn.ca/columnists/bob_mckenzie/?id=222867</a>)</p>
<p>~Graham</p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-37007</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Tue, 21 Jul 2009 21:09:18 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-37007</guid>
		<description>Friar,

&amp; not necessarily in that order.

^^
. .
^
o</description>
		<content:encoded><![CDATA[<p>Friar,</p>
<p>&#038; not necessarily in that order.</p>
<p>^^<br />
. .<br />
^<br />
o</p>
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		<title>By: Friar</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-37006</link>
		<dc:creator>Friar</dc:creator>
		<pubDate>Tue, 21 Jul 2009 21:02:56 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-37006</guid>
		<description>@Kelly

There&#039;s a cranky talk show host in Ottawa called Lowell Green. (He&#039;s one of my heroes, though I rarely get to listen to him anymore).   Whenever people phone in and start off with &quot;Hi Lowell, how are you?&quot;, he barks back &quot;NOT WORTH A DAMN!!!&quot;  and presses people to move on to the topic.   Every show, he managed to catch a couple of callers like that.  

Another one of my pet peeves is at conferences, when they speak &quot;Formal-Talk&quot; at the podium, and they receive &quot;Great Pleasure&quot;. 

Like:

&quot;It gives me GREAT PLEASURE to introduce last years president of the Northwestern Ply-wood Paperboard Association&quot;.

OMG...ZZZZZZzzzzz.  Next. 

To me, great pleasure would be eating a fantastic meal, skiing down powder snow, having awesome sex, or catching a big fish.    

NOT introducing some ultra-boson at a stuffed-shirt Convention.  


Great PLEASURE? 

Gramps...you need to get out more.</description>
		<content:encoded><![CDATA[<p>@Kelly</p>
<p>There&#8217;s a cranky talk show host in Ottawa called Lowell Green. (He&#8217;s one of my heroes, though I rarely get to listen to him anymore).   Whenever people phone in and start off with &#8220;Hi Lowell, how are you?&#8221;, he barks back &#8220;NOT WORTH A DAMN!!!&#8221;  and presses people to move on to the topic.   Every show, he managed to catch a couple of callers like that.  </p>
<p>Another one of my pet peeves is at conferences, when they speak &#8220;Formal-Talk&#8221; at the podium, and they receive &#8220;Great Pleasure&#8221;. </p>
<p>Like:</p>
<p>&#8220;It gives me GREAT PLEASURE to introduce last years president of the Northwestern Ply-wood Paperboard Association&#8221;.</p>
<p>OMG&#8230;ZZZZZZzzzzz.  Next. </p>
<p>To me, great pleasure would be eating a fantastic meal, skiing down powder snow, having awesome sex, or catching a big fish.    </p>
<p>NOT introducing some ultra-boson at a stuffed-shirt Convention.  </p>
<p>Great PLEASURE? </p>
<p>Gramps&#8230;you need to get out more.</p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-36991</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Tue, 21 Jul 2009 18:49:06 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-36991</guid>
		<description>Brett,

&quot;...the one who won’t say the magic words has been on the way out anyway.&quot;

I suspect that&#039;s true. The owner will probably wake up one day to a short shift and wish he&#039;d seen it coming!

Barbara,

I believe it does create a positive impression (and maybe moreso if you aren&#039;t a semi-regular... who gets tired of things other folks wouldn&#039;t even spot, I&#039;m sure).

Graham,

Though I&#039;m completely against water travel (seasick just thinking about it), I&#039;ll take the snogging any ol&#039; way.  ;)

Does that make me Canadian? ROFL.

Todd,

I can definitely see that point, but it does lessen the distinction (maybe even eliminate it) if it&#039;s seven catchphrases. Not that I&#039;m against general politeness—it would be great if their being polite was so normal that it had never caught my attention in the first place!

Don&#039;t wake me, I&#039;m dreaming...

Friar,

See previous thoughts, including that these folks are genuinely smiling and fine fakers of interest, or else perhaps like their jobs...

It&#039;s an interesting idea, that they don&#039;t give a sh*t—can&#039;t they mean it, at least as much as they meant &quot;You&#039;re welcome&quot; up until March? It&#039;s not as if they were silent when a customer said Thank you before. It&#039;s just that now, for this one part of our interaction, they have a standard answer, that the owner seems to hope will help &quot;brand&quot; his store.

I do like to think that folks who choose service jobs, as opposed to janitorial work, construction jobs, kitchen work, etc., do so because they at least think they&#039;ll interact well with people. Of course it&#039;s not always true, but I like to think that people with customer-facing jobs (often) try to give a sh*t.

I never know what will stir the pot around here, but evidently &quot;My pleasure&quot; is it!

(BTW I do the same when folks ask &quot;How are you.&quot; Not my life story, of course, but I figure if I answer the question a bit truthfully at least it&#039;ll give them something to think about while they continue their work, ho ho!)

Until later,

Kelly</description>
		<content:encoded><![CDATA[<p>Brett,</p>
<p>&#8220;&#8230;the one who won’t say the magic words has been on the way out anyway.&#8221;</p>
<p>I suspect that&#8217;s true. The owner will probably wake up one day to a short shift and wish he&#8217;d seen it coming!</p>
<p>Barbara,</p>
<p>I believe it does create a positive impression (and maybe moreso if you aren&#8217;t a semi-regular&#8230; who gets tired of things other folks wouldn&#8217;t even spot, I&#8217;m sure).</p>
<p>Graham,</p>
<p>Though I&#8217;m completely against water travel (seasick just thinking about it), I&#8217;ll take the snogging any ol&#8217; way.  <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>Does that make me Canadian? ROFL.</p>
<p>Todd,</p>
<p>I can definitely see that point, but it does lessen the distinction (maybe even eliminate it) if it&#8217;s seven catchphrases. Not that I&#8217;m against general politeness—it would be great if their being polite was so normal that it had never caught my attention in the first place!</p>
<p>Don&#8217;t wake me, I&#8217;m dreaming&#8230;</p>
<p>Friar,</p>
<p>See previous thoughts, including that these folks are genuinely smiling and fine fakers of interest, or else perhaps like their jobs&#8230;</p>
<p>It&#8217;s an interesting idea, that they don&#8217;t give a sh*t—can&#8217;t they mean it, at least as much as they meant &#8220;You&#8217;re welcome&#8221; up until March? It&#8217;s not as if they were silent when a customer said Thank you before. It&#8217;s just that now, for this one part of our interaction, they have a standard answer, that the owner seems to hope will help &#8220;brand&#8221; his store.</p>
<p>I do like to think that folks who choose service jobs, as opposed to janitorial work, construction jobs, kitchen work, etc., do so because they at least think they&#8217;ll interact well with people. Of course it&#8217;s not always true, but I like to think that people with customer-facing jobs (often) try to give a sh*t.</p>
<p>I never know what will stir the pot around here, but evidently &#8220;My pleasure&#8221; is it!</p>
<p>(BTW I do the same when folks ask &#8220;How are you.&#8221; Not my life story, of course, but I figure if I answer the question a bit truthfully at least it&#8217;ll give them something to think about while they continue their work, ho ho!)</p>
<p>Until later,</p>
<p>Kelly</p>
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		<title>By: Friar</title>
		<link>http://maximumcustomerexperience.com/2009/07/21/pleasure-and-the-devil/comment-page-1/#comment-36986</link>
		<dc:creator>Friar</dc:creator>
		<pubDate>Tue, 21 Jul 2009 18:17:24 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=841#comment-36986</guid>
		<description>...reminds me of the cashiers who always ask you &quot;How are you&quot;, every time you come up to buy something. 

You know damned well they dont give a sh*t about how you are.   

The game is they say &quot;How are you&quot;, you&#039;re supposed to say &quot;Fine&quot;.  Now that you&#039;re gotten these preliminaries out of the way, you&#039;re free to move on with the money transaction and get on with your life. 

But, me being a persnickety Friar, I like to stir things up.   When people ask me &quot;How are you?&quot;, I typically answer: 

a)  &quot;HUNGRY!&quot;

b)  &quot;Tired.&quot; 

c)  &quot;Glad to be the hell out of the office!&quot;

d)  &quot;Average&quot;

e)  &quot;Seven and a half, out of ten.&quot;

It always throws them for a loop.  And gives a Control-Alt-Delete to the stupid knee-jerk standards we always follow.</description>
		<content:encoded><![CDATA[<p>&#8230;reminds me of the cashiers who always ask you &#8220;How are you&#8221;, every time you come up to buy something. </p>
<p>You know damned well they dont give a sh*t about how you are.   </p>
<p>The game is they say &#8220;How are you&#8221;, you&#8217;re supposed to say &#8220;Fine&#8221;.  Now that you&#8217;re gotten these preliminaries out of the way, you&#8217;re free to move on with the money transaction and get on with your life. </p>
<p>But, me being a persnickety Friar, I like to stir things up.   When people ask me &#8220;How are you?&#8221;, I typically answer: </p>
<p>a)  &#8220;HUNGRY!&#8221;</p>
<p>b)  &#8220;Tired.&#8221; </p>
<p>c)  &#8220;Glad to be the hell out of the office!&#8221;</p>
<p>d)  &#8220;Average&#8221;</p>
<p>e)  &#8220;Seven and a half, out of ten.&#8221;</p>
<p>It always throws them for a loop.  And gives a Control-Alt-Delete to the stupid knee-jerk standards we always follow.</p>
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