Amazon Buys Zappos for $850 million

Very rare for me to break into your evening like this but you MUST go read this post right now:

Here’s Why Amazon Bought Zappo’s

Don’t miss the video. Every minute of it is worth the as much as most expensive Customer Experience consulting you can imagine. At 2:10, is not only my personal mantra, but also the reason why I still adore Jeff Bezos. He lives it and breathes it and by golly he means it.

Thanks to Brian Conrey for pointing to this post.


Grow and be well,

Kelly Erickson