Comments on: Inspiration Points: Is it Possible to Give 110% to Your Customers? http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/ Go Where Your VisionPoints Thu, 06 Oct 2011 13:16:45 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Kelly Erickson http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-110372 Kelly Erickson Tue, 23 Mar 2010 19:57:23 +0000 http://maximumcustomerexperience.com/?p=1030#comment-110372 Todd, Be very afraid. But if gorillas ever need customer experience, I am THERE. ;) Todd,

Be very afraid.

But if gorillas ever need customer experience, I am THERE.

;)

]]> By: Todd Smith http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-110364 Todd Smith Tue, 23 Mar 2010 19:11:11 +0000 http://maximumcustomerexperience.com/?p=1030#comment-110364 I just did a google search for gorilla customer experience and this post turned up #5! You may have found a whole new niche, Kelly. I just did a google search for gorilla customer experience and this post turned up #5! You may have found a whole new niche, Kelly.

]]> By: Brett Legree http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-61335 Brett Legree Tue, 03 Nov 2009 01:13:00 +0000 http://maximumcustomerexperience.com/?p=1030#comment-61335 @Kelly, Well, The Steve did say, "Stay hungry. Stay foolish." So I'm just following The Steve :) .-= Brett Legree´s latest blog... <a href="http://feedproxy.google.com/~r/6weeksca/~3/MThPuOYG48E/" rel="nofollow">6 weeks 2 days.</a> =-. @Kelly,

Well, The Steve did say, “Stay hungry. Stay foolish.”

So I’m just following The Steve :)
Brett Legree´s latest blog… 6 weeks 2 days.

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-61319 Kelly Erickson Tue, 03 Nov 2009 00:49:58 +0000 http://maximumcustomerexperience.com/?p=1030#comment-61319 Michael, Hello, welcome to Maximum Customer Experience! I liked your post. But to answer your question in a word: No. We who even know what social media means are in a very tiny minority. If some portion of those folks are becoming whiners (and I'd argue that in fact for many, there's a strong pull in the opposite direction, toward becoming do-it-yourselfers who are quite certain we can get the attention of Jeff Bezos all on our own), that's still not a collective movement. It's a very small movement, but those who interact in this world wear some funny coke-bottle glasses that magnify the effect and make it look as though everybody's doin' it. I'm glad you enjoyed this article. Thanks for your comment! Bubba B, It's right across the street from the.... ;) no way! I guess your cousin will just have to find his own inflatable hamburgers. Brett, Aw, don't worry. You might have joined me at the big four-aught but you're still plenty foolish in my book. Until later, Kelly Michael,

Hello, welcome to Maximum Customer Experience!

I liked your post. But to answer your question in a word: No.

We who even know what social media means are in a very tiny minority. If some portion of those folks are becoming whiners (and I’d argue that in fact for many, there’s a strong pull in the opposite direction, toward becoming do-it-yourselfers who are quite certain we can get the attention of Jeff Bezos all on our own), that’s still not a collective movement. It’s a very small movement, but those who interact in this world wear some funny coke-bottle glasses that magnify the effect and make it look as though everybody’s doin’ it.

I’m glad you enjoyed this article. Thanks for your comment!

Bubba B,

It’s right across the street from the….

;) no way!

I guess your cousin will just have to find his own inflatable hamburgers.

Brett,

Aw, don’t worry. You might have joined me at the big four-aught but you’re still plenty foolish in my book.

Until later,

Kelly

]]> By: Brett Legree http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-61299 Brett Legree Tue, 03 Nov 2009 00:08:11 +0000 http://maximumcustomerexperience.com/?p=1030#comment-61299 @bubbabrother, Probably not a good idea to try it even if you do it the right way :) I was much younger and a lot more foolish then... Anyway, I believe this one also had a pump but the hole was just too big for it to keep up! .-= Brett Legree´s latest blog... <a href="http://feedproxy.google.com/~r/6weeksca/~3/MThPuOYG48E/" rel="nofollow">6 weeks 2 days.</a> =-. @bubbabrother,

Probably not a good idea to try it even if you do it the right way :) I was much younger and a lot more foolish then…

Anyway, I believe this one also had a pump but the hole was just too big for it to keep up!
Brett Legree´s latest blog… 6 weeks 2 days.

]]> By: bubbabrother http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-61104 bubbabrother Mon, 02 Nov 2009 14:41:48 +0000 http://maximumcustomerexperience.com/?p=1030#comment-61104 brett, saw my cousin at church yesterday and told him ablout your kawala. he said his gorrilla was being fed by a big air pump so it kinda just sagged. and you are right, he didn't slash, he poked it with his knife. i passed on your advice, he'll do it right next time. kelly, tell me where you live and i'll have my cousin come take care of your inflatable hamburger for you. bubba b brett,
saw my cousin at church yesterday and told him ablout your kawala. he said his gorrilla was being fed by a big air pump so it kinda just sagged. and you are right, he didn’t slash, he poked it with his knife.

i passed on your advice, he’ll do it right next time.

kelly, tell me where you live and i’ll have my cousin come take care of your inflatable hamburger for you.

bubba b

]]> By: Michael Whitlow http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-60256 Michael Whitlow Fri, 30 Oct 2009 14:14:26 +0000 http://maximumcustomerexperience.com/?p=1030#comment-60256 The Buzz Bin is my post (pushed the button a little early) - http://bit.ly/3h1giF The Buzz Bin is my post (pushed the button a little early) – http://bit.ly/3h1giF

]]> By: Michael Whitlow http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-60254 Michael Whitlow Fri, 30 Oct 2009 14:13:33 +0000 http://maximumcustomerexperience.com/?p=1030#comment-60254 I like the take on 110% service. Today I've posted the other side of the coin to explore how Old and New Media seems to be revving up the whining among customers. Wonder what others think (or is it just me?). Is every customer complaint as newsworthy as The New York Times article I comment on makes it out to be? Is our infatuation with social media indoctrinating us as collective whiners abour customer service? What every happened to do-it- yourself complaint resolution? I like the take on 110% service. Today I’ve posted the other side of the coin to explore how Old and New Media seems to be revving up the whining among customers. Wonder what others think (or is it just me?). Is every customer complaint as newsworthy as The New York Times article I comment on makes it out to be? Is our infatuation with social media indoctrinating us as collective whiners abour customer service? What every happened to do-it- yourself complaint resolution?

]]> By: Kelly Erickson http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-60049 Kelly Erickson Fri, 30 Oct 2009 01:53:23 +0000 http://maximumcustomerexperience.com/?p=1030#comment-60049 Todd/ On-Topic Voice of Reason, Very cool! If they "buy" into you, those are the easiest sales. And another sneaky thing, those internal customers will tell every relative/ friend/ person they bump into at the store to buy from you, too, once they feel "part of the team." Because they feel they're sharing in your success. Didn't work so well with Brett and Friar—they used to tell their relatives to buy their uranium back when they believed in The Factory more, but for some reason the boss was never happy about that... Until later, Kelly Todd/ On-Topic Voice of Reason,

Very cool! If they “buy” into you, those are the easiest sales. And another sneaky thing, those internal customers will tell every relative/ friend/ person they bump into at the store to buy from you, too, once they feel “part of the team.” Because they feel they’re sharing in your success.

Didn’t work so well with Brett and Friar—they used to tell their relatives to buy their uranium back when they believed in The Factory more, but for some reason the boss was never happy about that…

Until later,

Kelly

]]> By: Todd Smith http://maximumcustomerexperience.com/2009/10/28/inspiration-points-is-it-possible-to-give-110-to-your-customers/comment-page-1/#comment-60041 Todd Smith Fri, 30 Oct 2009 01:13:27 +0000 http://maximumcustomerexperience.com/?p=1030#comment-60041 Interesting thought, Kelly. In a sense employees are really just powerful customers. They buy you as a company, and then everyone else buys from them. Yikes, if you are not treating those powerful players right, it's not going to look pretty in the end. I just hired 15 people to do piece work uploading products on my website. They came from my newsletter list. I found myself putting a lot of attention them, answering their questions patiently, and giving them words of encouragement. I guess it was old habit for treating customers. Now I'm looking at it in a whole new light. By the way, I got a sale from one of those employee/customers today. :) .-= Todd Smith´s latest blog... <a href="http://feedproxy.google.com/~r/toddsmithphotography/sdCN/~3/t4qmDuckt3g/" rel="nofollow">Allison Trentelman – Nature Prints that Breathe</a> =-. Interesting thought, Kelly. In a sense employees are really just powerful customers. They buy you as a company, and then everyone else buys from them. Yikes, if you are not treating those powerful players right, it’s not going to look pretty in the end.

I just hired 15 people to do piece work uploading products on my website. They came from my newsletter list. I found myself putting a lot of attention them, answering their questions patiently, and giving them words of encouragement. I guess it was old habit for treating customers. Now I’m looking at it in a whole new light.

By the way, I got a sale from one of those employee/customers today. :)
Todd Smith´s latest blog… Allison Trentelman – Nature Prints that Breathe

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