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	<title>Comments on: Well, Maybe Your Customers *Do* Know Something&#8230;</title>
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	<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/</link>
	<description>Go Where Your VisionPoints</description>
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		<title>By: Todd Smith</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-90371</link>
		<dc:creator>Todd Smith</dc:creator>
		<pubDate>Sun, 31 Jan 2010 16:51:32 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-90371</guid>
		<description>Graham - Aaaawe, yeeaah! How cool is that? :) I&#039;ll be right there.</description>
		<content:encoded><![CDATA[<p>Graham &#8211; Aaaawe, yeeaah! How cool is that? <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  I&#8217;ll be right there.</p>
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		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-90368</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Sun, 31 Jan 2010 16:42:06 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-90368</guid>
		<description>@Kelly -- Hmm, I think that Red Green says it (I must admit, not a big fan of his) but kids hear that all the time on the rink. &quot;Keep your stick on the ice!&quot; Just becomes a natural saying, I guess -- it&#039;s not that far of a leap from hockey to life. Not here, anyway.

@Todd -- They have a new Canada Donut out now for the Olympics -- it&#039;s got white icing with red maple leaf sprinkles on top. Now that&#039;s Canadian!

http://www.timhortons.com/ca/en/menu/menu_products.html

~Graham</description>
		<content:encoded><![CDATA[<p>@Kelly &#8212; Hmm, I think that Red Green says it (I must admit, not a big fan of his) but kids hear that all the time on the rink. &#8220;Keep your stick on the ice!&#8221; Just becomes a natural saying, I guess &#8212; it&#8217;s not that far of a leap from hockey to life. Not here, anyway.</p>
<p>@Todd &#8212; They have a new Canada Donut out now for the Olympics &#8212; it&#8217;s got white icing with red maple leaf sprinkles on top. Now that&#8217;s Canadian!</p>
<p><a href="http://www.timhortons.com/ca/en/menu/menu_products.html" rel="nofollow">http://www.timhortons.com/ca/en/menu/menu_products.html</a></p>
<p>~Graham</p>
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		<title>By: Todd Smith</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-89887</link>
		<dc:creator>Todd Smith</dc:creator>
		<pubDate>Sat, 30 Jan 2010 20:35:23 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-89887</guid>
		<description>Graham - very hokey indeed.  Makes me want to cozy up to the window at the nearest Tim Hortons and dive into a Canadian Maple Donut and box of Timbits.</description>
		<content:encoded><![CDATA[<p>Graham &#8211; very hokey indeed.  Makes me want to cozy up to the window at the nearest Tim Hortons and dive into a Canadian Maple Donut and box of Timbits.</p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-89885</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Sat, 30 Jan 2010 20:32:08 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-89885</guid>
		<description>Todd,

True, I never go far without a word from The Great One, but to my knowledge no one but Gretzky ever says anything interesting in hockey. (Expecting a reaction on that, lol.)

Graham,

How would we spout ageless &lt;em&gt;bon mots&lt;/em&gt; like &quot;there&#039;s no &#039;U&#039; in &#039;endeavor&#039;&quot; if there were, in fact, a U in it?

And is that a Red Green quotation I spy? That dude (&#039;s writing team) is a heck of a philosopher. It takes a lot of brains to make dumb look so smart.

Later,

Kelly</description>
		<content:encoded><![CDATA[<p>Todd,</p>
<p>True, I never go far without a word from The Great One, but to my knowledge no one but Gretzky ever says anything interesting in hockey. (Expecting a reaction on that, lol.)</p>
<p>Graham,</p>
<p>How would we spout ageless <em>bon mots</em> like &#8220;there&#8217;s no &#8216;U&#8217; in &#8216;endeavor&#8217;&#8221; if there were, in fact, a U in it?</p>
<p>And is that a Red Green quotation I spy? That dude (&#8216;s writing team) is a heck of a philosopher. It takes a lot of brains to make dumb look so smart.</p>
<p>Later,</p>
<p>Kelly</p>
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		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-89882</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Sat, 30 Jan 2010 20:04:54 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-89882</guid>
		<description>@Kelly - lol -- you take back your Wal-Marts and your misspelled cars (Caliber, Endeavor, &lt;i&gt;et al.&lt;/i&gt;) and you&#039;ve got yourself a deal!

@Todd -- Keep you head up and your stick on the ice. (It doesn&#039;t get any more hockey than that...)

~Graham</description>
		<content:encoded><![CDATA[<p>@Kelly &#8211; lol &#8212; you take back your Wal-Marts and your misspelled cars (Caliber, Endeavor, <i>et al.</i>) and you&#8217;ve got yourself a deal!</p>
<p>@Todd &#8212; Keep you head up and your stick on the ice. (It doesn&#8217;t get any more hockey than that&#8230;)</p>
<p>~Graham</p>
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		<title>By: Todd Smith</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-89452</link>
		<dc:creator>Todd Smith</dc:creator>
		<pubDate>Fri, 29 Jan 2010 21:01:59 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-89452</guid>
		<description>Thanks Kelly.  I actually feel really good about my decision.  I am looking forward to writing the next chapter...  

Thanks for the hokey quotation.  I bet you&#039;ve got some hockey quotations too, by the sounds of it.</description>
		<content:encoded><![CDATA[<p>Thanks Kelly.  I actually feel really good about my decision.  I am looking forward to writing the next chapter&#8230;  </p>
<p>Thanks for the hokey quotation.  I bet you&#8217;ve got some hockey quotations too, by the sounds of it.</p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-89412</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Fri, 29 Jan 2010 19:42:13 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-89412</guid>
		<description>Graham,

Please stop sending us all your exported banks and your Timmy H&#039;s. How&#039;m I supposed to visit and think Canada&#039;s so quaint and different if we&#039;ve got it all down here?

On the other hand, you may continue to export talented hockey players, as long as it&#039;s only to those beloved Bruins.  ;)

Todd,

I wish you all smiles as you zigzag a little. Lord knows I&#039;ve done some zigzagging myself in the past.

Hokey quotation time? Yes, I think so:

&lt;blockquote&gt;The worst thing that happens to you may be the best thing for you if you don’t let it get the best of you. 
—Will Rogers &lt;/blockquote&gt;

(I am never without a good hokey-quotation.)

May this move be the best thing for you!

Until later,

Kelly</description>
		<content:encoded><![CDATA[<p>Graham,</p>
<p>Please stop sending us all your exported banks and your Timmy H&#8217;s. How&#8217;m I supposed to visit and think Canada&#8217;s so quaint and different if we&#8217;ve got it all down here?</p>
<p>On the other hand, you may continue to export talented hockey players, as long as it&#8217;s only to those beloved Bruins.  <img src='http://maximumcustomerexperience.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>Todd,</p>
<p>I wish you all smiles as you zigzag a little. Lord knows I&#8217;ve done some zigzagging myself in the past.</p>
<p>Hokey quotation time? Yes, I think so:</p>
<blockquote><p>The worst thing that happens to you may be the best thing for you if you don’t let it get the best of you.<br />
—Will Rogers </p></blockquote>
<p>(I am never without a good hokey-quotation.)</p>
<p>May this move be the best thing for you!</p>
<p>Until later,</p>
<p>Kelly</p>
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		<title>By: Todd Smith</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-89349</link>
		<dc:creator>Todd Smith</dc:creator>
		<pubDate>Fri, 29 Jan 2010 17:52:38 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-89349</guid>
		<description>Great list, Kelly.  I love the one about your heart&#039;s not in it so much anymore.  That has happened to me in subtle ways.  I&#039;ve finally come to terms with the fact that my heart&#039;s not into working for free anymore in hopes that someday it will pay.  I&#039;m actually now getting ready to move photography back to hobby status and look for better paying work.  At least I&#039;ll take a break for a while, get rid of the feeling of financial scarcity and take a look again at long term goals when keeping food on the table is not so much of an issue.</description>
		<content:encoded><![CDATA[<p>Great list, Kelly.  I love the one about your heart&#8217;s not in it so much anymore.  That has happened to me in subtle ways.  I&#8217;ve finally come to terms with the fact that my heart&#8217;s not into working for free anymore in hopes that someday it will pay.  I&#8217;m actually now getting ready to move photography back to hobby status and look for better paying work.  At least I&#8217;ll take a break for a while, get rid of the feeling of financial scarcity and take a look again at long term goals when keeping food on the table is not so much of an issue.</p>
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		<title>By: Graham Strong</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-89278</link>
		<dc:creator>Graham Strong</dc:creator>
		<pubDate>Fri, 29 Jan 2010 13:59:03 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-89278</guid>
		<description>That&#039;s right -- the Bruins (and Celtics) play at the TD Garden, which you&#039;d be very familiar with I guess as an ex-New Englander. Then there&#039;s RBC, which is of course the Royal Bank of Canada, and I believe CIBC (Canadian Imperial Bank of Canada) in the US now.

At least there is small chance they&#039;ll go under during the next Savings and Loan incident...

Pike is a controversial fish, even here. Some people say they are bottom-feeders with too many bones, others say they&#039;re good eatin&#039; Some just catch them for sport and throw them back -- they can get quite big and strong.

I&#039;m not a fisherman myself (any more) so I have no real opinion myself...

~Graham</description>
		<content:encoded><![CDATA[<p>That&#8217;s right &#8212; the Bruins (and Celtics) play at the TD Garden, which you&#8217;d be very familiar with I guess as an ex-New Englander. Then there&#8217;s RBC, which is of course the Royal Bank of Canada, and I believe CIBC (Canadian Imperial Bank of Canada) in the US now.</p>
<p>At least there is small chance they&#8217;ll go under during the next Savings and Loan incident&#8230;</p>
<p>Pike is a controversial fish, even here. Some people say they are bottom-feeders with too many bones, others say they&#8217;re good eatin&#8217; Some just catch them for sport and throw them back &#8212; they can get quite big and strong.</p>
<p>I&#8217;m not a fisherman myself (any more) so I have no real opinion myself&#8230;</p>
<p>~Graham</p>
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		<title>By: Kelly Erickson</title>
		<link>http://maximumcustomerexperience.com/2010/01/29/well-maybe-your-customers-do-know-something/comment-page-1/#comment-89275</link>
		<dc:creator>Kelly Erickson</dc:creator>
		<pubDate>Fri, 29 Jan 2010 13:44:22 +0000</pubDate>
		<guid isPermaLink="false">http://maximumcustomerexperience.com/?p=1177#comment-89275</guid>
		<description>Graham,

Very familiar with TD. TD Banknorth, they used to be called in the U.S. They were all over northern NY and New England, then a year ago they bought up my bank and renamed themselves TD Bank, so we wouldn&#039;t notice the invading northerners... now they&#039;re all over down here, too.

Ah, yes, bankers&#039; hours can be even a little shorter. My mother would pick us up from school and *fly* to the bank which would close at 3, if I recall, then we&#039;d get all the other stuff done that would be closing at 5.

Oh, those were the days. When I run into one still operating like that I feel like leaving a sign that says &quot;Doh!&quot; on their door. 

It doesn&#039;t have to be every day, but a couple of later nights and Saturdays (sleep in a couple of mornings!), even for the littlest places—if they&#039;re &lt;em&gt;asking me&lt;/em&gt; why the business is declining and they don&#039;t want to look at whether they&#039;re open when there&#039;s a wallet out and ready to buy, that&#039;s pretty head-in-the-sand.

Oh, and pike—I was instructed that should I ever go ice fishing (hahaha, I hate fish and fishing, so it won&#039;t be soon) throwing the pike back is required. I stand firm... ish. Maybe the pike where Friar is are special.

Regards,

Kelly</description>
		<content:encoded><![CDATA[<p>Graham,</p>
<p>Very familiar with TD. TD Banknorth, they used to be called in the U.S. They were all over northern NY and New England, then a year ago they bought up my bank and renamed themselves TD Bank, so we wouldn&#8217;t notice the invading northerners&#8230; now they&#8217;re all over down here, too.</p>
<p>Ah, yes, bankers&#8217; hours can be even a little shorter. My mother would pick us up from school and *fly* to the bank which would close at 3, if I recall, then we&#8217;d get all the other stuff done that would be closing at 5.</p>
<p>Oh, those were the days. When I run into one still operating like that I feel like leaving a sign that says &#8220;Doh!&#8221; on their door. </p>
<p>It doesn&#8217;t have to be every day, but a couple of later nights and Saturdays (sleep in a couple of mornings!), even for the littlest places—if they&#8217;re <em>asking me</em> why the business is declining and they don&#8217;t want to look at whether they&#8217;re open when there&#8217;s a wallet out and ready to buy, that&#8217;s pretty head-in-the-sand.</p>
<p>Oh, and pike—I was instructed that should I ever go ice fishing (hahaha, I hate fish and fishing, so it won&#8217;t be soon) throwing the pike back is required. I stand firm&#8230; ish. Maybe the pike where Friar is are special.</p>
<p>Regards,</p>
<p>Kelly</p>
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