Mr. Smith Goes to Burbank

Love him or hate him, writer/ producer/ actor Kevin Smith can be a lightning rod for controversy at times. He’s just come through one of the few times in his life when he didn’t court the controversy at all, and… he’s a little miffed.

Size, apparently, matters more than Customer Experience to at least one large corporation, and the poor guy’s just found that out in a very harsh and public way.

You may not agree with every word of I Love You, Mom, I Hate you, Fake-Heart, but my goodness, his take on the atrocious service he received from Southwest Air is some juicy reading. I highly recommend you click through. There’s a lot of missed-MCE to think about in his diatribe.

Warning: Like all good rants it goes on and on; and as you might expect from Kevin Smith, the auteur behind Clerks, Dogma, Zack and Miri… and other films, the language is NSFW.

If you haven’t had enough—Mr. Smith’s attempt to go to Burbank put me in mind of a couple of other recent airline rants that made me glad I’m dedicated to ground-travel: How Systems Thwart Service, a thoughtful post by by Chris Brogan, and Punishing Loyalty, a great as-it-happens rant by Andy Nulman.


Grow and be well,

Kelly Erickson