Wednesday Words

To Go Where Your VisionPoints, a few inspiration points for you and your business.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.
—Alexander Turney Stewart

Even if you can.

So she’ll come back? Sure.

And so you like the person you see when you amble past the mirror.

Is that part of why some big companies are getting this all wrong ? Because there are no people in the company who feel a personal duty to the customer; no people who see the company’s deeds reflected back at them when they look in the mirror?

A bit off-topic for MCE, but it’s on my mind.

 

Grow and be well,

Kelly Erickson